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  • Conflict Resolution and Mediation (graduate certificate)

Conflict Resolution and Mediation (graduate certificate)

Former title: Mediation – Alternative Dispute Resolution

Credential
Ontario College Graduate Certificate
Location
Oshawa
School
School of Justice & Emergency Services (JES)
Length
Two semesters
OCAS Code
CRMD
Next Intake
September 2021   +View all Intakes
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  • Overview
  • Program Details
  • Admission Requirements
  • Courses
  • Costs
  • Career Options
  • Transfer

Program Overview

The ability to resolve conflict is a 21st-century skill required for success in today’s workforce. Trained dispute resolution professionals are in demand across many careers. Students in this program develop a range of alternative dispute resolution, conflict analysis and conflict communication skills. Our graduates are prepared to negotiate and resolve conflict, in both formal and informal situations, within businesses, communities and families. This program has the unique advantage of providing a highly relevant experiential learning opportunity to students as they run their own conflict resolution service on campus. This hands-on practice can enhance on-the-job effectiveness and ensure our students are ready to handle diverse dispute scenarios, giving our graduates a competitive edge. This program is approved by ADRIO,OAFM and FDRIO, and 92 per cent of our students said the program gave them knowledge and skills that will be useful in their future career.

Admission Requirements

  • Diploma or degree
  • Proof of English language proficiency required

OR

  • A minimum of three years of related industry experience detailed in a professional portfolio with a letter of intent may be considered
  • Proof of English language proficiency required

View All Requirements

Tuition


Year one international: $13,984 (CAD)

View Full Costs

Semester 1 Courses

  • Campus Conflict Resolution Services I (CCRS 1307)
  • Family Mediation I (FMED 1300)
  • Conflict Identification, Assessment & Analysis (IDNT 1300)
  • Intro To Mediation And Ethics (MEDT 1301)
  • Introduction To Negotiation (NEGT 1301)
  • Legal Relationships & Civil Process For Non-Lawyers (RELT 1300)

View All Courses

student satisfaction (KPI results)
student satisfaction (KPI results)
Intervention
Intervention
Mediation
Mediation

Technology recommendations

To help students succeed in programs with remote learning requirements, Durham College’s IT Services department has identified minimum technology recommendations. While these are not program requirements, these suggestions will help ensure students have the right tools to support a quality remote learning experience.

View All Recommendations

Intakes and Availability

Date Domestic Availability International Availability
September 2021OpenOpen

Career Options

WHAT YOU COULD BE:

  • Conflict management practitioner
  • Professional mediator
  • Negotiator
  • Sole practitioner

View all Career Options

Program Details

This program is approved by the ADR Institute of Ontario (ADRIO) and students in the program receive a 16-month student membership with ADRIO. This program is also approved by the Ontario Association for Family Mediation (OAFM) and Family Dispute Resolution Institute of Ontario (FDRIO).

This program is designed for students with previous education. Please see the entrance requirements section of this page for more detail.

If you are a university or college graduate or a professional wishing to gain additional conflict resolution skills, as well as an Ontario college graduate certificate, this program will provide you with the tools, knowledge, and practice to effectively negotiate, analyze and resolve conflict in various settings such as:

  • Workplace
  • Family
  • Community
  • Education
  • Health care
  • Human resources
  • Justice
  • Advocacy

This program also offers an experiential learning component that enables you to participate in the operation of Campus Conflict Resolution Services.

Program Learning Outcomes

  1. Complete all work in a manner consistent with professional ethics and practice, mediation process and skills, a respect for self, others, and relevant law and legislation.
  2. Adhere to legal and professional ethics in the practice of delivering services to de-escalate, prevent, and resolve conflict.
  3. Recognize and analyze conflict situations.
  4. Determine the nature and degree of conflict within informal and formal settings by assessing client relationships and interactions.
  5. Select and apply appropriate conflict resolution and negotiation skills and techniques to enable parties to prevent and/or resolve conflicts.
  6. Resolve differences within workplaces, communities, and families by utilizing interest-based conflict resolution skills and techniques.
  7. Engage in reflective practice to build skill and professional competency.
  8. Create and implement personal and professional development plans to achieve ongoing competence in the practice of mediation and/or alternative dispute resolution professional practice.
  9. Analyze and produce documents required in the practice of mediation and/or alternative dispute resolution.
  10. Produce documents required in the practice of conflict resolution and mediation according to industry standards.
  11. Collaborate with colleagues, clients, and other stakeholders to enhance professional working relationships.
  12. Collaborate with colleagues, clients, and community to enhance professional working relationships.
  13. Apply knowledge of specialized substantive and procedural laws as they relate to mediation and/or alternative dispute resolution.
  14. Work within the legal parameters and the scope of practice for conflict resolution practitioners by following relevant substantive and procedural laws.
  15. Utilize time management, project management, and administration skills to meet client needs.
  16. Utilize management and administration skills in a mediation and/or alternative dispute resolution practice.
  17. Conduct intake meetings to gather, screen, and disseminate information required to identify issues, uncover interests, and determine the appropriate approach for resolving differences.
  18. Conduct interviews to gather, screen, and disseminate information required in mediation and/or alternative dispute resolution situations.
  19. Facilitate discussion with clients to explore the options and associated processes for resolving family disputes.
  20. Explain the process, principles, techniques and significance of mediation and/or alternative dispute resolution and how they apply to family disputes.
  21. Contribute to collaborative discussion about the application of restorative justice principles as viable alternatives for repairing harm and restoring relationships.

Admission Requirements

  • Diploma or degree
  • Proof of English language proficiency required

OR

  • A minimum of three years of related industry experience detailed in a professional portfolio with a letter of intent may be considered
  • Proof of English language proficiency required

Applicants whose first language is not English or who are internationally educated in a non‐English speaking country must meet Durham College’s English Language Proficiency Policy.

Courses

The courses listed below are for incoming students. If you are a current student, please refer to your program of study for the year you began your program. Your program of study can be found on MyCampus.

SEMESTER 1

  • Campus Conflict Resolution Services I (CCRS 1307)
  • Family Mediation I (FMED 1300)
  • Conflict Identification, Assessment & Analysis (IDNT 1300)
  • Intro To Mediation And Ethics (MEDT 1301)
  • Introduction To Negotiation (NEGT 1301)
  • Legal Relationships & Civil Process For Non-Lawyers (RELT 1300)

SEMESTER 2

Core Courses

  • Campus Conflict Resolution Services II (CCRS 2311)
  • Community Mediation (CMED 1301)
  • Family Mediation II (FMED 2300)
  • Court & Criminal Related Justice Mediation (JMED 1301)
  • Conflict Management In The Workplace (MEDB 2301)
  • Practice Of Mediation (MEDT 2301)

Optional Courses (students choose one of the following)

  • Employment Law - Legal (EMPL 6301)
  • Family Law I (FLAW 4301)
  • Resiliency In Society: The Bridges And Barriers (RESL 2100)

Courses and course descriptions are subject to change. Please note that as a result of COVID-19 the 2020-21 program of study may be modified to accommodate program delivery changes. Students should refer to their timetable for the most up-to-date course information.

Costs

Career Options

WHAT YOU COULD BE:

  • Conflict management practitioner
  • Professional mediator
  • Negotiator
  • Sole practitioner

WHERE YOU COULD WORK:

  • Corporations or private businesses
  • Courts
  • Community service organizations
  • Human resources
  • Healthcare
  • Law firms

Program Transfer, Degree Completion and Additional Credentials

Graduates may also be eligible to apply their academic credits toward further study through Durham College’s partnerships with many Canadian and international colleges and universities.

Technology Recommendations

To help students have the best remote learning experience possible, Durham College’s IT Services department has identified technology recommendations for each program based on course needs and software requirements. While not required, students may want to consider these suggestions if they are purchasing a computer or laptop for the upcoming academic year.

Processor: i3
RAM: 4GB
Storage: 256GB SSD
Operating System: Microsoft Windows 10 Professional or Education x64 SP1
Internet Browser: Internet Explorer 11 or Google Chrome (newest version) or Firefox (newest version)
Network Adapter: 802.11ac 2.4/5 GHz wireless adapter
Camera: Webcam/built-in camera
Internet connection

Questions regarding technology recommendations can be directed to the IT Service Desk  or the school office.

Conflict Resolution and Mediation (graduate certificate) in the news

DC becomes first college in Canada to deliver course through Walls to Bridges program
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