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  • Conflict Resolution and Mediation (graduate certificate)

Conflict Resolution and Mediation (graduate certificate)

Former title: Mediation – Alternative Dispute Resolution


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Credential
Ontario College Graduate Certificate
Location
Oshawa
OCAS Code
CRMD
Next Intake
September 2023
View all intakes
Faculty
Faculty of Social & Community Services (SCS)
Length
Two semesters
Delivery
More than 50% of this program is delivered in-person. Learn more.
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  • Overview
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Come visit us at OPEN HOUSE
Saturday, April 1 Register Now for Open House

Program Overview

The ability to resolve conflict is a 21st-century skill required for success in today’s workforce. Trained dispute resolution professionals are in demand across many careers. Students in this program develop a range of alternative dispute resolution, conflict analysis and conflict communication skills. Our graduates are prepared to negotiate and resolve conflict, in both formal and informal situations, within businesses, communities and families. This program has the unique advantage of providing a highly relevant experiential learning opportunity to students as they run their own conflict resolution service on campus. This hands-on practice can enhance on-the-job effectiveness and ensure our students are ready to handle diverse dispute scenarios, giving our graduates a competitive edge. This program is approved by ADRIO,OAFM and FDRIO, and 100 per cent of our students said the program gave them knowledge and skills that will be useful in their future career.

Intakes and Availability

Date Domestic Availability International Availability
September 2023OpenWaitlistedApply now
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student satisfaction (KPI results)
Intervention
Mediation

Admission Requirements

  • Diploma or degree
  • Proof of English language proficiency required

OR

  • A minimum of three years of related industry experience detailed in a professional portfolio with a letter of intent may be considered
  • Proof of English language proficiency required

Applicants whose first language is not English or who are internationally educated in a non‐English speaking country must meet Durham College’s English Language Proficiency Policy.

Tuition

  • Year one domestic: $3,384 (CAD)
  • Year one international: $14,848 (CAD)

View full costs

Semester 1 Courses

  • Campus Conflict Resolution Services 1 (CCRS 1307)
  • Experiential Learning 1 (CRMD 1100)
  • Introduction to Mediation and Ethics (ETHC 1100)
  • Family Mediation 1 (FMED 1300)
  • Conflict Identification, Assessment & Analysis (IDNT 1300)
  • Legal Relationships & Civil Process For Non-Lawyers (LAWW 1101)
  • Introduction To Negotiation (NEGT 1301)

View all courses

student satisfaction (KPI results)
student satisfaction (KPI results)
Intervention
Intervention
Mediation
Mediation

Technology recommendations

To help students succeed in programs with remote learning requirements, Durham College’s IT Services department has identified minimum technology recommendations. While these are not program requirements, these suggestions will help ensure students have the right tools to support a quality remote learning experience.

View all recommendations

Career Options

WHAT YOU COULD BE:

  • Conflict management practitioner
  • Professional mediator
  • Negotiator
  • Sole practitioner

View all career options

Program Details

This program is approved by the ADR Institute of Ontario (ADRIO) and students in the program receive a 16-month student membership with ADRIO. This program is also approved by the Ontario Association for Family Mediation (OAFM) and Family Dispute Resolution Institute of Ontario (FDRIO).

This program is designed for students with previous education. Please see the entrance requirements section of this page for more detail.

If you are a university or college graduate or a professional wishing to gain additional conflict resolution skills, as well as an Ontario college graduate certificate, this program will provide you with the tools, knowledge, and practice to effectively negotiate, analyze and resolve conflict in various settings such as:

  • Workplace
  • Family
  • Community
  • Education
  • Health care
  • Human resources
  • Justice
  • Advocacy

This program also offers an experiential learning component that enables you to participate in the operation of Campus Conflict Resolution Services.

Program Learning Outcomes

  1. Adhere to legal and professional ethics in the practice of delivering services to de-escalate, prevent, and resolve conflict.
  2. Determine the nature and degree of conflict within informal and formal settings by assessing client relationships and interactions.
  3. Resolve differences within workplaces, communities, and families by utilizing interest-based conflict resolution skills and techniques.
  4. Engage in reflective practice to build skill and professional competency.
  5. Produce documents required in the practice of conflict resolution and mediation according to industry standards.
  6. Collaborate with colleagues, clients, and other stakeholders to enhance professional working relationships.
  7. Work within the legal parameters and the scope of practice for conflict resolution practitioners by following relevant substantive and procedural laws.
  8. Utilize time management, project management, and administration skills to meet client needs.
  9. Conduct intake meetings to gather, screen, and disseminate information required to identify issues, uncover interests, and determine the appropriate approach for resolving differences.
  10. Facilitate discussion with clients to explore the options and associated processes for resolving family disputes.
  11. Contribute to collaborative discussion about the application of restorative justice principles as viable alternatives for repairing harm and restoring relationships.

Admission Requirements

  • Diploma or degree
  • Proof of English language proficiency required

OR

  • A minimum of three years of related industry experience detailed in a professional portfolio with a letter of intent may be considered
  • Proof of English language proficiency required

Applicants whose first language is not English or who are internationally educated in a non‐English speaking country must meet Durham College’s English Language Proficiency Policy.

Courses

The courses listed below are for incoming students. If you are a current student, please refer to your program of study for the year you began your program. Your program of study can be found on MyDC.

SEMESTER 1

  • Campus Conflict Resolution Services 1 (CCRS 1307)
  • Experiential Learning 1 (CRMD 1100)
  • Introduction to Mediation and Ethics (ETHC 1100)
  • Family Mediation 1 (FMED 1300)
  • Conflict Identification, Assessment and Analysis (IDNT 1300)
  • Legal Relationships and Civil Process for Non-Lawyers (LAWW 1101)
  • Introduction to Negotiation (NEGT 1301)

SEMESTER 2

  • Campus Conflict Resolution Services 2 (CCRS 2311)
  • Community Mediation (CMED 1301)
  • Experiential Learning 2 (CRMD 1200)
  • Family Mediation 2 (FMED 2300)
  • Restorative Practices (JMED 1301)
  • Conflict Management In The Workplace (MEDB 2301)
  • Practice Of Mediation (MEDT 2301)

CHOOSE ONE OF THE FOLLOWING:

  • Conflict Management With Youth (PSYC 1204)
  • Resiliency In Society: The Bridges and Barriers (RESL 2100)
  • Family Law (1 and 2) (LAWW 1202)

Courses and course descriptions are subject to change. Please note that as a result of COVID-19 the 2023-2024 program of study may be modified to accommodate program delivery changes.

Course delivery

More than 50% of this program is delivered in-person.

The rest of the coursework will be delivered using hybrid, flexible or online formats. Students will come to campus to complete in-person learning requirements. Detailed schedules, with course-specific delivery information, will be available after registration. Courses, course descriptions and delivery formats are subject to change.

In-person:
Course is delivered in person, on campus within a classroom, lab, shop or studio.
Flexible:
Course is taught in one of DC’s technology-enabled learning classrooms and online at the same time. Students can choose to attend in-person or online.
Hybrid:
Part of the course is delivered online, remotely, and part is in-person on campus within a classroom, lab, shop or studio.
Online:
Fully remote course delivery.

Costs

Career Options

WHAT YOU COULD BE:

  • Conflict management practitioner
  • Professional mediator
  • Negotiator
  • Sole practitioner

WHERE YOU COULD WORK:

  • Corporations or private businesses
  • Courts
  • Community service organizations
  • Human resources
  • Healthcare
  • Law firms

Experiential Learning

Walls to Bridges (W2B) is an optional experiential learning course, offering a unique opportunity for college and correctional students to co-create learning within a prison classroom setting. Through dialogue and shared inquiry, students explore course content that is both academic and experiential in nature. Space is limited and as such, students will be required to engage in an interview process prior to selection. Once selected, students will be required to attend a presentation by prison representatives at Durham College to understand the prison rules and expectations. The “Resiliency in Society” W2B course examines resilience and its intersection with social justice. Together, inside and outside students critically examine definitions of resilience from psychological and sociological perspectives; explore constructs such as power, privilege, access, and agency and consider the implications for resilience. Students are introduced to various Canadian narratives and real-life examples of resilience at the individual and social group level.

 

Campus Conflict Resolution Services (CCRS) is an experiential learning course, offering a unique opportunity for CRMD students to engage in all aspects of running a conflict resolution business on campus. Providing education and intervention services, CCRS enables CRMD students to build confidence and competency as they apply the knowledge and skills they are learning in the program. CCRS is a student-run conflict resolution service providing free and confidential conflict resolution support to students on campus. CRMD students engage in all operational activities including promotion, record keeping, designing and delivering of conflict resolution customized workshops, and as requested by clients CRMD students will provide individualized conflict coaching, negotiation support, pre-mediation and mediation activities, and other dispute resolution-based activities.

Program Transfer, Degree Completion and Additional Credentials

Graduates may also be eligible to apply their academic credits toward further study through Durham College’s partnerships with many Canadian and international colleges and universities.

Technology Recommendations

To help students have the best remote learning experience possible, Durham College’s IT Services department has identified technology recommendations for each program based on course needs and software requirements. While not required, students may want to consider these suggestions if they are purchasing a computer or laptop for the upcoming academic year.

Processor: i3
RAM: 4GB
Storage: 256GB SSD
Operating System: Microsoft Windows 10 Professional or Education x64 SP1
Internet Browser: Internet Explorer 11 or Google Chrome (newest version) or Firefox (newest version)
Network Adapter: 802.11ac 2.4/5 GHz wireless adapter
Camera: Webcam/built-in camera
Internet connection

Questions regarding technology recommendations can be directed to the IT Service Desk  or the school office.

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Durham College is situated on the traditional lands of the First Peoples of the Mississaugas of Scugog Island First Nation. These lands are covered under the Williams Treaties and rest within the traditional territory of the Anishinaabeg. We offer our gratitude to the Indigenous Peoples who care for and, through the treaty process, share the lands on which we live, learn, teach and prosper today.

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