This program is approved by the ADR Institute of Ontario (ADRIO) and students in the program receive a 16-month student membership with ADRIO. This program is also approved by the Ontario Association for Family Mediation (OAFM) and Family Dispute Resolution Institute of Ontario (FDRIO).
This program is designed for students with previous education. Please see the entrance requirements section of this page for more detail.
If you are a university or college graduate or a professional wishing to gain additional conflict resolution skills, as well as an Ontario college graduate certificate, this program will provide you with the tools, knowledge, and practice to effectively negotiate, analyze and resolve conflict in various settings such as:
- Health care
- Human resources
This program also offers an experiential learning component that enables you to participate in the operation of Campus Conflict Resolution Services.
Program Learning Outcomes
- Complete all work in a manner consistent with professional ethics and practice, mediation process and skills, a respect for self, others, and relevant law and legislation.
- Adhere to legal and professional ethics in the practice of delivering services to de-escalate, prevent, and resolve conflict.
- Recognize and analyze conflict situations.
- Determine the nature and degree of conflict within informal and formal settings by assessing client relationships and interactions.
- Select and apply appropriate conflict resolution and negotiation skills and techniques to enable parties to prevent and/or resolve conflicts.
- Resolve differences within workplaces, communities, and families by utilizing interest-based conflict resolution skills and techniques.
- Engage in reflective practice to build skill and professional competency.
- Create and implement personal and professional development plans to achieve ongoing competence in the practice of mediation and/or alternative dispute resolution professional practice.
- Analyze and produce documents required in the practice of mediation and/or alternative dispute resolution.
- Produce documents required in the practice of conflict resolution and mediation according to industry standards.
- Collaborate with colleagues, clients, and other stakeholders to enhance professional working relationships.
- Collaborate with colleagues, clients, and community to enhance professional working relationships.
- Apply knowledge of specialized substantive and procedural laws as they relate to mediation and/or alternative dispute resolution.
- Work within the legal parameters and the scope of practice for conflict resolution practitioners by following relevant substantive and procedural laws.
- Utilize time management, project management, and administration skills to meet client needs.
- Utilize management and administration skills in a mediation and/or alternative dispute resolution practice.
- Conduct intake meetings to gather, screen, and disseminate information required to identify issues, uncover interests, and determine the appropriate approach for resolving differences.
- Conduct interviews to gather, screen, and disseminate information required in mediation and/or alternative dispute resolution situations.
- Facilitate discussion with clients to explore the options and associated processes for resolving family disputes.
- Explain the process, principles, techniques and significance of mediation and/or alternative dispute resolution and how they apply to family disputes.
- Contribute to collaborative discussion about the application of restorative justice principles as viable alternatives for repairing harm and restoring relationships.