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  • Office Administration – General

Office Administration – General


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Credential
Ontario College Certificate
Location
Whitby
OCAS Code
OFAD
Next Intake
September 2023
View all intakes
Faculty
Faculty of Business
Length
Two semesters
Laptop
Learn more about laptop requirements
Delivery
For program delivery information, click here.
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Program Overview

Office administrators are administrative professionals who are vital to the effectiveness of any organization. The phone is ringing, there are three spreadsheets open on your computer screen and a team meeting starts in two minutes. This is the life of an office administrator. Personable and committed, they create order out of chaos and provide the glue that holds businesses together. Our industry-connected professors will prepare you to make an impact on any organization right away. You will learn from professionals who are current in their field and will have the opportunity to enhance your resumé with real-life work experience.

Classes in this program are offered in a compressed format on three consecutive days each week.

Intakes and Availability

Date Domestic Availability International Availability
September 2023OpenOpenApply now
January 2024Open Apply now
ProgramHighlights
  • Success Stories
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Durham College announces partnership with Chambers of Commerce and Boards of Trade across Durham Region
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Office Work
Computer Skills
Customer Support

Admission Requirements

  • Ontario Secondary School Diploma (OSSD) or Mature Student Status
  • Grade 12 English (C or U)

Tuition

  • Year one domestic: $2,722 (CAD)
  • Year one international: $14,186 (CAD)

View full costs

Semester 1 Courses

  • Communication Foundations (COMM 1100)
  • Document Production 1 (COMP 1117)
  • Keyboarding Fundamentals (COMP 1118)
  • General Education Elective (GNED 0000)
  • Technology and Office Procedures (INFT 1106)
  • Office Professionalism 1 (SOCI 1101)

View all courses

Office Work
Office Work
Computer Skills
Computer Skills
Customer Support
Customer Support

Career Options

WHAT YOU COULD BE:

  • Entry-level Administrative Assistant
  • Customer Service Representative
  • Office Administrator
  • Receptionist

View all career options

Connect with us

Program related questions?

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Application related questions?

Email
Live Chat

International Students

Email
Live Chat
905.721.2000 ext. 7697

Domestic students

905.721.3000

Connect with us

Program related questions?

Email
Live Chat

Application related questions?

Email
Live Chat

International Students

Email
Live Chat
905.721.2000 ext. 7697

Domestic students

905.721.3000

Program Details

You will learn the basic skills required for an entry-level administrative position including:

  • Document management
  • Recordkeeping
  • Communications
  • Office professionalism
  • Office procedures
  • Spreadsheets
  • Word processing

You must achieve a minimum keyboarding speed of 35 net words per minute in order to graduate.

ACCREDITATIONS AND ASSOCIATIONS

First-year students enrolled in a diploma program or select graduate certificate program through the Faculty of Business will receive a membership to all eight of Durham Region’s Chambers of Commerce and Boards of Trade for the duration of their studies, plus an additional year following graduation. As one of the only colleges in Ontario with this offering, DC is proud to provide students access to local businesses at a regional level.

The eight Chambers of Commerce and Boards of Trade include:

  • Ajax-Pickering Board of Trade
  • Brock Board of Trade
  • Clarington Board of Trade
  • Greater Oshawa Chamber of Commerce
  • Newcastle and District Chamber of Commerce
  • Scugog Chamber of Commerce
  • Uxbridge Chamber of Commerce
  • Whitby Chamber of Commerce

Membership benefits:

  • Opportunities to connect with over 2,500 local businesses and jumpstart your career by networking with potential future employers;
  • Access to professional development events across Durham Region to gain unique business insights and learn from industry leaders; and
  • Learning opportunities to develop the in-demand skills to launch a successful career.

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Program Learning Outcomes

  1. Conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.
  2. Schedule and coordinate tasks, within specific deadlines and according to set priorities
  3. Receive, process and distribute communications in the workplace to assist the flow of information.
  4. Operate and provide support related to the use of office equipment and technologies.
  5. Locate, file and retrieve documents and records from a variety of electronic and paper sources to support daily office operations.
  6. Record basic financial information using established document formats, procedures and accounting software.
  7. Produce routine business documents using available technologies and established standards and formats.
  8. Use interpersonal and client service skills to respond to diversity and to support the vision and mission of the organization.
  9. Compile resources as well as services to prepare summary reports.
  10. Select and use information technologies to support communication with internal and external stakeholders.
  11. Assist in the organization and coordination of meetings and travel arrangements.

Admission Requirements

  • Ontario Secondary School Diploma (OSSD) or Mature Student Status
  • Grade 12 English (C or U)

Courses

The courses listed below are for incoming students. If you are a current student, please refer to your program of study for the year you began your program. Your program of study can be found on MyDC.

Semester 1

  • Communication Foundations (COMM 1100)
  • Document Production 1 (COMP 1117)
  • Keyboarding Fundamentals (COMP 1118)
  • General Education Elective (GNED 0000)
  • Technology and Office Procedures (INFT 1106)
  • Office Professionalism 1 (SOCI 1101)

Semester 2

  • Business Writing Strategies (COMM 2710)
  • Document Production 2 (COMP 1221)
  • Financial Administration In The Office (FINC 1200)
  • General Education Elective (GNED 0000)
  • Practical Skills for Employment (SOCI 1203)
  • Office Professionalism 2 (SOCI 1204)

Courses and course descriptions are subject to change. Please note that as a result of COVID-19 the 2023-2024 program of study may be modified to accommodate program delivery changes.

Costs

Career Options

WHAT YOU COULD BE:

  • Entry-level Administrative Assistant
  • Customer Service Representative
  • Office Administrator
  • Receptionist

WHERE YOU COULD WORK:

  • Corporate businesses
  • Educational institutions
  • Municipal or provincial government
  • Non-profit organizations

Program Transfer, Degree Completion and Additional Credentials

Qualified graduates can go on to take Durham College’s:

  • Office Administration – Executive
  • Office Administration – Health Services

Graduates may also be eligible to apply their academic credits toward further study through Durham College’s partnerships with many Canadian and international colleges and universities.

Students will be provided various Microsoft Office User Specialist (MOS) certification opportunities.

Laptop Requirements

MINIMUM RECOMMENDED HARDWARE

  • Laptop: Personal computer (PC). A Mac is not recommended – see notes below*
  • Operating System: Windows 10 Professional (64-bit only) and later
  • Processor: Intel Core i5 or better
  • Memory: 4 GB of RAM (8 GB preferred)
  • Hard Drive: 250 GB or larger (Solid State Drive (SSD) preferred)
  • Warranty: 3 years parts and labour (On-site preferred)
  • 2 USB ports
  • Webcam
  • Microphone (headset preferred)

*Mac Computers

  • Some required software applications are not available for Mac.
  • Students who choose a Mac may need to purchase additional software to complete assessments and class exercises at their own cost.

SOFTWARE REQUIREMENTS

  • Windows 10 Professional (64-bit only)
  • Microsoft Office 2019 or 365 (Students will be provided access to Microsoft Office 365 through the College’s Microsoft Office account)
  • Chrome
  • Internet Explorer/ Edge
  • Mozilla Firefox
  • Acrobat Reader
  • Windows Media Player

NOTE: Some required software applications are not available for MAC OS or Chromebook. Please ensure that you have access to a PC.

Land Acknowledgement

Durham College is situated on the traditional lands of the First Peoples of the Mississaugas of Scugog Island First Nation. These lands are covered under the Williams Treaties and rest within the traditional territory of the Anishinaabeg. We offer our gratitude to the Indigenous Peoples who care for and, through the treaty process, share the lands on which we live, learn, teach and prosper today.

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