Office Administration – General

Program Overview

Office administrators are administrative professionals who are vital to the effectiveness of any organization. The phone is ringing, there are three spreadsheets open on your computer screen and a team meeting starts in two minutes. This is the life of an office administrator. Personable and committed, they create order out of chaos and provide the glue that holds businesses together. Our industry-connected professors will prepare you to make an impact on any organization right away. You will learn from professionals who are current in their field and will have the opportunity to enhance your resumé with real-life work experience.

Classes in this program are offered in a compressed format on three consecutive days each week.

Admission Requirements

Ontario Secondary School Diploma (OSSD) or Mature Student Status
Grade 12 English (C or U)

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Tuition

Year one domestic: $2,722 (CAD)
Year one international: $13,852 (CAD)

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Semester 1 Courses

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Office Work

Computer Skills

Customer Support

Intakes and Availability

Date	Domestic Availability	International Availability
January 2022	Open	Closed
September 2022	Open	Open
January 2023	Open

Career Options

WHAT YOU COULD BE:

Entry-level Administrative Assistant
Customer Service Representative
Office Administrator
Receptionist

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Program Details

You will learn the basic skills required for an entry-level administrative position including:

Document management
Recordkeeping
Communications
Office professionalism
Office procedures
Spreadsheets
Word processing

You must achieve a minimum keyboarding speed of 35 net words per minute in order to graduate.

Program Learning Outcomes

Conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.
Schedule and coordinate tasks, within specific deadlines and according to set priorities
Receive, process and distribute communications in the workplace to assist the flow of information.
Operate and provide support related to the use of office equipment and technologies.
Locate, file and retrieve documents and records from a variety of electronic and paper sources to support daily office operations.
Record basic financial information using established document formats, procedures and accounting software.
Produce routine business documents using available technologies and established standards and formats.
Use interpersonal and client service skills to respond to diversity and to support the vision and mission of the organisation.
Compile resources as well as services to prepare summary reports.
Select and use information technologies to support communication with internal and external stakeholders.
Assist in the organisation and coordination of meetings and travel arrangements.

Admission Requirements

Ontario Secondary School Diploma (OSSD) or Mature Student Status
Grade 12 English (C or U)

Courses

The courses listed below are for incoming students. If you are a current student, please refer to your program of study for the year you began your program. Your program of study can be found on MyCampus.

Semester 1

Semester 2

Courses and course descriptions are subject to change. Please note that as a result of COVID-19 the 2022-23 program of study may be modified to accommodate program delivery changes.

Costs

Career Options

WHAT YOU COULD BE:

Entry-level Administrative Assistant
Customer Service Representative
Office Administrator
Receptionist

WHERE YOU COULD WORK:

Corporate businesses
Educational institutions
Municipal or provincial government
Non-profit organizations

Program Transfer, Degree Completion and Additional Credentials

Qualified graduates can go on to take Durham College’s:

Graduates may also be eligible to apply their academic credits toward further study through Durham College’s partnerships with many Canadian and international colleges and universities.

Students will be provided various Microsoft Office User Specialist (MOS) certification opportunities.

Laptop Requirements

MINIMUM RECOMMENDED HARDWARE

Laptop: Personal computer (PC). A Mac is not recommended – see notes below*
Operating System: Windows 10 Professional (64-bit only) and later
Processor: Intel Core i5 or better
Memory: 4 GB of RAM (8 GB preferred)
Hard Drive: 250 GB or larger (Solid State Drive (SSD) preferred)
Warranty: 3 years parts and labour (On-site preferred)
2 USB ports
Webcam
Microphone (headset preferred)

*Mac Computers

Some required software applications are not available for Mac.
Students who choose a Mac may need to purchase additional software to complete assessments and class exercises at their own cost.

SOFTWARE REQUIREMENTS

Windows 10 Professional (64-bit only)
Microsoft Office 2019 or 365 (Students will be provided access to Microsoft Office 365 through the College’s Microsoft Office account)
Chrome
Internet Explorer/ Edge
Mozilla Firefox
Acrobat Reader
Windows Media Player

NOTE: Some required software applications are not available for MAC OS or Chromebook. Please ensure that you have access to a PC.

Office Administration – General

Program Overview

Admission Requirements

Tuition

Semester 1 Courses

Intakes and Availability

Career Options

WHAT YOU COULD BE:

Program Details

Program Learning Outcomes

Admission Requirements

Courses

Semester 1

Semester 2

Costs

Career Options

WHAT YOU COULD BE:

WHERE YOU COULD WORK:

Program Transfer, Degree Completion and Additional Credentials

Laptop Requirements

MINIMUM RECOMMENDED HARDWARE

SOFTWARE REQUIREMENTS

Helpful Resources

Have a Question? Attend a Program Information Webinar

Financial Aid Information

Graduate Employment Report [PDF]

Have a Question?
Attend a Program Information Webinar