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DC is committed to providing students with a high-quality academic experience. All scheduled academic activities and services, including on-campus learning through classes and labs, continue as planned while Durham Region is under red-zone restrictions. For a full list of what is open on campus or operating virtually, please visit our COVID-19 winter semester page.
Learn more about courses and services being offered remotely. COVID-19 Pre-entry Screening Questionnaire Report if you are unwell

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  • Office Administration – Health Services (Four consecutive semesters)

Office Administration – Health Services (Four consecutive semesters)

Credential
Ontario College Diploma
Location
Whitby
School
School of Business, IT & Management (BITM)
Length
Four consecutive semesters
OCAS Code
OFHF
Next Intake
September 2021   +View all Intakes
Laptop
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  • Overview
  • Program Details
  • Admission Requirements
  • Courses
  • Costs
  • Career Options
  • Field Placement
  • Transfer
  • Laptop

Program Overview

Health offices are increasingly complex, driven by technology and requiring strong administrators at the helm. As a student in this program, you will learn medical terminology and have a general understanding of anatomy and physiology. You will understand procedures required to operate a health care office and will be able to transcribe a wide range of health-related data. You will understand the latest hospital information systems and know how to use them. You will learn from professionals who are current in their field and will have the opportunity to enhance your resumé with real-life work experience.

This compressed program is delivered in four consecutive semesters, which means you are ready to graduate in only 16 months. Classes in this program are offered on three consecutive days each week.

Admission Requirements

  • Ontario Secondary School Diploma (OSSD) or Mature Student Status
  • Grade 12 English (C or U)

 

View All Requirements

Tuition

Year one domestic: $2,722 (CAD)
Year one international: $13,322 (CAD)

View Full Costs

Semester 1 Courses

  • Communication Foundations - Business, IT & Management (COMM 1801)
  • Fundamental Communication Skills (COMM 1810)
  • Document Production 1 (DOCU 1600)
  • General Education Elective (GNED 0000)
  • Keyboarding Fundamentals (KEYB 1300)
  • Technology And Office Procedures (OFFC 1300)
  • Office Professionalism (PROF 1303)

View All Courses

Fast Track
Fast Track
Field Placement
Field Placement
Health Care
Health Care

Intakes and Availability

Date Domestic Availability International Availability
September 2021OpenOpen

Career Options

WHAT YOU COULD BE:

  • Health/Medical Assistant
  • Health Care Administrator
  • Health Care Stenographer
  • Health Care Transcriptionist
  • Health Records Clerk
  • Patient Coordinator
  • Unit Clerk

View all Career Options

Program Details

Classes in this program are offered in a compressed format on three consecutive days each week.

The Office Administration – Health Services program is available in both a two-year format and a compressed (four consecutive semesters) option.

Please note: Students who choose the compressed, fast-track option will not have a semester off/summer break.

This program is designed to develop the skills required to perform administrative support in a wide variety of health care environments. Students will gain a practical understanding and knowledge on topics including:

  • Basic anatomy and physiology
  • Confidentiality and privacy
  • Medical billing
  • Health care ethics
  • Health care office and hospital procedures
  • Medical terminology and transcription
  • Electronic medical records software
  • Patient management

With the health care field constantly changing and computers bringing new concepts and approaches to office procedures, you will receive training in computerized medical records systems, computerized Ontario Health Insurance Plan billing systems, and other office equipment technology applications. This program will help you become a skilled and specialized professional that is comfortable with the latest technology and able to compete effectively in the workplace.

Please note: You will be required to achieve a keyboarding speed of 45 net words per minute to graduate.

Upon successful completion of the first two semesters for the compressed, fast-track option you may elect to finish your studies and graduate with a one year Ontario college certificate in Office Administration. Please make arrangements through Strategic Enrolment Services. Graduates with an average of 75 per cent or higher may use that qualification toward their Canadian Medical Secretary designation with the Ontario Medical Secretaries Association.

STUDENTS WILL BE PROVIDED VARIOUS MICROSOFT OFFICE USER SPECIALIST (MOS) CERTIFICATION OPPORTUNITIES

Program Learning Outcomes

  1. Conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.
  2. Manage the scheduling, coordination and organisation of administrative tasks and workflow within specific deadlines and according to set priorities.
  3. Coordinate the collection, analysis, distribution and response to communications in the workplace to facilitate the flow of information.
  4. Operate and provide support to others related to the use of office equipment and technologies.
  5. Evaluate, establish and administer health records management systems to ensure confidential, secure, accessible and organised electronic and paper records.
  6. Produce financial and client billing records for health services by compiling relevant information and using accounting software.
  7. Produce health documents and reports using available technologies and applying industry standards.
  8. Use interpersonal and client service skills to respond to the diverse needs of clients, their family members and the health care team.
  9. Identify and use non-invasive clinical tasks to support effective and efficient health service operations.

Admission Requirements

  • Ontario Secondary School Diploma (OSSD) or Mature Student Status
  • Grade 12 English (C or U)

 

Courses

The courses listed below are for incoming students. If you are a current student, please refer to your program of study for the year you began your program. Your program of study can be found on MyCampus.

Semester 1

  • Communication Foundations - Business, IT & Management (COMM 1801)
  • Fundamental Communication Skills (COMM 1810)
  • Document Production 1 (DOCU 1600)
  • General Education Elective (GNED 0000)
  • Keyboarding Fundamentals (KEYB 1300)
  • Technology And Office Procedures (OFFC 1300)
  • Office Professionalism (PROF 1303)

Semester 2

  • Practical Skills For Employment (CAPS 1300)
  • Business Writing Strategies (COMM 2710)
  • Document Production 2 (DOCU 2600)
  • Financial Administration In The Office (FINC 1301)
  • General Education Elective (GNED 0000)
  • Office Professionalism II (PROF 2303)

Semester 3

  • Comm. For Office Prof III (COMM 3310)
  • Word Processing And Email (DOCU 3600)
  • Advanced Spreadsheets And Microsoft Integration (DOCU 3700)
  • Field Placement Preparation (FWKP 1304)
  • Advanced Keyboarding (KEYB 2301)
  • Dr Office And Hospital Procedures (OFFC 1306)
  • Medical Science I (TERM 1307)

Semester 4

  • Hospital Information Systems (COMP 4300)
  • Field Placement Seminar-Med (FWK 3311)
  • General Education Elective (GNED 0000)
  • Medical Billing (MEDI 3200)
  • Medical Science II (TERM 1308)
  • Medical Transcription (TRAN 1205)

Courses and course descriptions are subject to change. Please note that as a result of COVID-19 the 2020-21 program of study may be modified to accommodate program delivery changes. Students should refer to their timetable for the most up-to-date course information.

Costs

Career Options

WHAT YOU COULD BE:

  • Health/Medical Assistant
  • Health Care Administrator
  • Health Care Stenographer
  • Health Care Transcriptionist
  • Health Records Clerk
  • Patient Coordinator
  • Unit Clerk

WHERE YOU COULD WORK:

  • Community clinics
  • Educational or government institutions
  • General, health and wellness, alternative medicine or radiology clinics
  • Health care clinics
  • Health care laboratories
  • Health care offices
  • Hospitals
  • Insurance companies
  • Offices of physicians, surgeons, optometrists, chiropractors or other health practitioners
  • Pharmaceutical manufacturers and research facilities
  • Residential care facilities

Field Placement

Your learning experience will be complemented by a workplace field placement component in a health care office or hospital environment which will provide you with practical, hands-on experience and the opportunity to apply the theories and concepts learned in the Office Administration – Health Services program.

Pre-Placement Requirements

To be eligible for the field placement component of this program you must (at your expense) provide:

  • Current Level C CPR certification from a recognized provider
  • Current standard first aid certification from a recognized provider
  • Entry immunization form completed by a health-care provider
  • Criminal Reference Check – including Vulnerable Sector Screen (no more than 6 months old at time of placement)
  • Mental Health First Aid Training Certificate

In order to maintain confidentiality and security, the program utilizes an independent provider, Verified by Synergy Gateway for field placement documentation collection and validation.  This process is the Electronic Student Permit Checking (ESPC).  There is a cost associated with this external agency of $49.95.  Please refer to the Office Administration – Health Services Fast Track Program ESPC Information Package for details.

Program Transfer, Degree Completion and Additional Credentials

Durham College also offers degree completion opportunities with a number of Canadian and international institutions. Sample diploma-to-degree opportunities include:

  • Bachelor of Commerce (Honours) bridge – Ontario Tech University (Ontario Tech)
  • Bachelor of Arts (Honours) – Educational Studies and Digital Technology – Ontario Tech
  • Bachelor of Professional Arts in Communication Studies – Athabasca University
  • Bachelor of Business Administration – General Business – Davenport University
  • Bachelor of Health Services Administration – Davenport University

Laptop Requirements

MINIMUM RECOMMENDED HARDWARE

  • Laptop: Personal computer (PC). A Mac is not recommended – see notes below*
  • Operating System: Windows 10 Professional (64-bit only) and later
  • Processor: Intel Core i5 or better
  • Memory: 4 GB of RAM (8 GB preferred)
  • Hard Drive: 250 GB or larger (Solid State Drive (SSD) preferred)
  • Warranty: 3 years parts and labour (On-site preferred)
  • 2 USB ports
  • Webcam
  • Microphone (headset preferred)

*Mac Computers

  • Some required software applications are not available for Mac.
  • Students who choose a Mac may need to purchase additional software to complete assessments and class exercises at their own cost.

SOFTWARE REQUIREMENTS

  • Windows 10 Professional (64-bit only)
  • Microsoft Office 2019 or 365 (Students will be provided access to Microsoft Office 365 through the College’s Microsoft Office account)
  • Chrome
  • Internet Explorer/ Edge
  • Mozilla Firefox
  • Acrobat Reader
  • Windows Media Player

NOTE: Some required software applications are not available for MAC OS or Chromebook. Please ensure that you have access to a PC.

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