Canada’s anti-spam legislation

Durham College (DC) is committed to communicating with individuals responsibly with respect to Canada’s Anti-Spam Legislation (CASL) that came into effect on July 1, 2014.

DC is required to comply with the rules established by CASL, which are enforced by the Canadian Radio-television and Telecommunications Commission (CRTC), the Privacy Commissioner of Canada, and the Competition Bureau.

DC has established a Commercial Electronic Messages and Canadian Anti-Spam policy and internal processes to ensure commercial electronic messages (CEMs) distributed to outside parties are in compliance with the legislation. CEMs are messages that encourage the participation in a commercial activity.

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Frequently Asked Questions

How do I unsubscribe from receiving CEMs from Durham College?

You may unsubscribe or update your preferences at any time by clicking the unsubscribe link in a CEM or using this online form.

Alternatively, you may contact us at CASL@durhamcollege.ca to request to unsubscribe. 

Your request to unsubscribe will be processed within 10 business days.

Who can I contact if I have questions?

Questions or concerns regarding the college’s compliance with the legislation, can be directed to DC’s CASL Administrator at 905.721.2000 ext. 3610 or CASL@durhamcollege.ca.

What types of messages could I receive from DC?

Based on your interaction with DC you may periodically receive CEMs. Examples of the types of messages you may receive could include but are not limited to:

  • CEMs are often sent to current or potential students from the Admissions or Recruitment departments in response to a request for information or to answer an inquiry.
  • CEMs sent to current or potential suppliers or vendors by various departments within the college, these may include maintenance agreements, procurement of goods and services.
  • CEMs sent to DC alumni and donors for the purposes of extending partner offers, prospecting or fundraising support.
  • CEMs may also be sent to current or potential business partners periodically.
Why did I receive this message from the College?

If you have received a CEM from DC and believe that it was in error, please assess as to whether you have previously provided implied or express consent or if an exemption applies.

Express consent is expressly provided by an individual (opted-in) to receiving CEMs from the college. The college has modified registration and consent forms to ensure that the express consent obtained from recipients is in compliance with CASL. This type of consent does not expire; however, the recipient may use the unsubscribe mechanism at any time to prevent receiving future CEMs.

Implied consent exists with the establishment of a relationship which allows communications of CEMs for a given period before that relationship is deemed to have run its course.  The length of time that one can communicate with an individual using this type of consent is a maximum of 2 years, unless express consent is received in that timeframe.

Implied consent may exist if:

  • You have an existing business relationship with the college or a former business relationship which ended less than two years ago.
  • You made an inquiry with the college in the last six months prior to receiving the CEM.
When is an electronic message exempt under CASL?

In certain instances, CEMs are exempt under CASL. The following types of messages are exempt under the legislation.

  • You have a personal relationship with the individual who contacted you.
  • You have a family relationship with the individual who contacted you.
  • The CEM is sent within the college (between employees).
  • The CEM is sent between the college and another business, where there is an ongoing relationship.
  • The CEM was sent to you, in order to respond to your request or inquiry.
  • The CEM was sent to you, in order to enforce a legal right or obligation.