Contacting the IT Service Desk Phone Service Desk Phone Number: (905) 721-3333 Mon to Thu: 7:30am to 9:30pm Fri: 7:30 am to 6:30pm Sat & Sun: 9:00am to 4:00pm Email Service Desk Email: ServiceDesk@dc-ot.ca Mon to Thu: 7:30am to 9:30pm Fri: 7:30 am to 6:30pm Sat & Sun: 9:00am to 4:00pm Emails can be sent at any time however we process these on a first-in, first-out basis during the following hours. Email can take 24-72 hours to action depending on the volume of email received. During peak times this could take longer. If your request is of an urgent nature, calling or utilizing our walk-in service is recommended. Live Chat Mon to Fri: 8:30am to 4:30pm Walk-In Service Desk Hours North Oshawa Campus - SW100 Gordon Willey Mon to Thu: 7:30am to 8:30pm Friday: 7:30am - 6:30pm Sat: 9:00am - 4:00pm Sun: 9:00am - 4:00pm (Sept 11 - Oct 2 ONLY) Whitby Campus Mon to Thu: 7:30am to 6:00pm Friday: 7:30am - 5:00pm 61 Charles Street Service Desk (Ontario Tech) Mon to Fri: 7:30am to 5:00pm The Service Desk Will be Closed on the Following Days Monday, October 10, 2022 (Thanksgiving Day) Sunday, December 25, 2022 – Monday, January 2, 2023 Inclusive Helpful links Change password Quick Start Multifactor Authentication Self-service password reset Printing WiFi Service Desk Hours Interactive Campus Map MyDC DC Connect
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