Self-service password reset

To use email verification, select it as an option on the left and click “Email”:

Go to your alternate email account and obtain the code that was sent:

Enter the code in the Self-Service page and click “Next”:

Enter your new password and confirm, click “Finish”:

Your account password has been reset successfully:

Select “Text my mobile phone” as an option on the left and enter your mobile device number you have registered and click “Text”:

Obtain the code that was sent to your mobile device and enter it in and click “Next”:

Enter your new password and confirm, click “Finish”:

Your account password has been reset successfully:

Select “Call my mobile phone” as an option on the left and enter your mobile device number you have registered and click “Call”:

Microsoft will call your mobile phone and will ask you over the phone to verify who you are. When you have verified, the screen will proceed to the password reset screen, enter your new password and confirm the new password, then click “Finish”:

Your account password has been reset successfully:

Select “Answer my security questions” as an option on the left, enter your responses to your pre-configured security questions, and click “Next”:

Enter your new password and confirm then new password, then click “Finish”:

Your account password has been reset successfully:

Select “Enter a code from my authenticator app” as an option on the left and enter the code from the authenticator app and click “Next”:

On your mobile phone, open the authenticator app and go to your dcmail account in the authenticator app to obtain the code. Enter the code that is generated in the SSPR screen:

Enter your new password and confirm then new password, then click “Finish”:

Your account password has been reset successfully: