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  • Hospitality Skills

Hospitality Skills

Ministry-approved title: Hospitality And Tourism


Credential
Ontario College Certificate
Location
Whitby
OCAS Code
HSKL
Next Intake
September 2025
View all intakes
Faculty
Faculty of Hospitality and Horticultural Science (HHS)
Length
Two semesters
Laptop
Learn more about laptop requirements
Delivery
In person Learn more.
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Program Overview

The Hospitality industry is growing fast – so fast that the industry is bracing for significant labour shortages. Thousands of jobs will be available across Canada for people with the right education, skills and attitude. From the front desk at a hotel or resort, to a food and beverage service position at a restaurant or club, or customer service positions in a wide variety of businesses, there will be many outstanding opportunities. If you enjoy travel, meeting new people, and have a passion for being a part of an industry that makes people happy, Hospitality Skills is a great place to start.

Intakes and Availability

Date Domestic Availability International Availability
September 2025OpenOpenApply now
January 2026SuspendedSuspendedApply now
May 2026OpenClosedApply now
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Admission Requirements

  • Ontario Secondary School Diploma (OSSD) or Mature Student Status
    AND
  • Grade 12 English (C or U)

Are you missing admission requirements? We are here to help.

Durham College (DC) offers pre-admission assessment testing to mature domestic applicants to meet admission requirements in English and/or math. Domestic applicants that are 19 years of age or older as of the start date of their program, and who do not have the required program credit(s) i.e., Grade 12 English and/or Grade 12 math are eligible to take an admissions assessment test.

Learn more about how to book Pre-Admission Assessment Testing here.

DC also offers Academic Upgrading. Courses are FREE and designed to help you meet the admissions requirements for this program. Available to individuals 18+, these courses are offered on-campus at DC. Boost your qualifications with:

  • Grade 12 Math (MAP4C equivalent)
  • Grade 12 English (ENG4C equivalent)
  • Grade 11 Biology (SBI3C equivalent)
  • Grade 12 Chemistry (SCH4C equivalent)

Learn more about Academic Upgrading and connect with our team to get started.


Tuition

  • Year one domestic: $2,848 (CAD)
  • Year one international: $15,434 (CAD)

View full costs


Semester 1 Courses

  • Communications for Business 1 (COMM 2204)
  • Computers for Hospitality (COMP 1210)
  • Customer Service (CSRV 2200)
  • Food Safety and Sanitation (FOOD 1200)
  • Food Preparation and Global Cuisine (FOOD 1202)
  • Managing Teams and Leadership (HOSM 3200)
  • Introduction to Tourism and Hospitality (HROM 1100)
  • Culinary Nutrition (NUTR 2200)

View all courses


Career Options

What you could be:

  • Guest Service Representative
  • Restaurant Server
  • Concierge
  • Front Office Clerk
  • Sales Clerk
  • Banquet Server
  • Housekeepr
  • Food & Beverage Server

View all career options

Connect with us

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Please contact the international office.

Program Details

The Hospitality Skills program will provide you with an introduction to the business of hotel, restaurant and tourism operations. Graduates will have the knowledge and expertise required for an entry-level position in the hospitality industry, and will have earned nationally recognized certifications in responsible alcohol service, and food safety. Experience is gained through hands-on practice and role-playing in the college’s labs. You will also refine your skills in customer service and communications and learn how to apply these skills to a variety of hospitality services including hotels, restaurants, resorts and catering companies.

You will learn how to:

  • Provide hospitality service in a professional manner in order to increase customer satisfaction
  • Identify and describe the various sectors of the Canadian tourism industry
  • Use basic calculations to assist with daily functions of a hospitality operation
  • Assist in development and implementation of a hospitality operation’s marketing plan and materials
  • Follow all relevant health and safety legislation and regulations
  • Plan and implement personal and professional development strategies related to the hospitality industry
  • Support daily functions of a hospitality operation using current technologies and computer applications
  • Perform duties of an entry-level accommodation operations team member
  • Explain theories of food and beverage service and perform basic service tasks

The Hospitality Skills program is offered at the Whitby campus, home of the college’s W. Galen Weston Centre for Food. This incredible learning environment provides access to state-of-the-art labs, classrooms and meeting spaces all designed to offer you the best possible learning experience.

Students in this program will benefit from working and learning in Bistro ’67, a full-service, Feast On ® certified and learning restaurant operated by our executive chef, staff and students. 

Qualified graduates of the Hospitality Skills certificate program may have the opportunity to continue their studies by completing a second year to obtain their diploma in Hospitality – Hotel and Restaurant Operations Management.

ASSOCIATIONS

Durham College faculty and employees are proud to be members of the following professional associations:

Festivals & Events Ontario

Image for Festivals & Events Ontario.

Program Learning Outcomes

  1. Provide hospitality service in a professional manner in order to increase customer satisfaction.
  2. Identify and describe the various sectors of the Canadian tourism industry.
  3. Use basic mathematic and monetary calculations to assist with the daily functions of a hospitality operation.
  4. Assist in the development of marketing materials and in the implementation of a marketing plan for a hospitality operation.
  5. Perform all work in compliance with relevant health and safety legislation and regulations, as well as with the professional and ethical requirements of the hospitality industry.
  6. Plan and implement personal and professional development strategies related to the hospitality industry.
  7. Use current technologies, systems, and computer applications to support daily functions of a hospitality operation.
  8. Perform as an entry-level accommodation operations team member in both front and back of the house positions.
  9. Explain the theories of food and beverage service and perform basic service tasks.

Admission Requirements

  • Ontario Secondary School Diploma (OSSD) or Mature Student Status
    AND
  • Grade 12 English (C or U)

Are you missing admission requirements? We are here to help.

Durham College (DC) offers pre-admission assessment testing to mature domestic applicants to meet admission requirements in English and/or math. Domestic applicants that are 19 years of age or older as of the start date of their program, and who do not have the required program credit(s) i.e., Grade 12 English and/or Grade 12 math are eligible to take an admissions assessment test.

Learn more about how to book Pre-Admission Assessment Testing here.

DC also offers Academic Upgrading. Courses are FREE and designed to help you meet the admissions requirements for this program. Available to individuals 18+, these courses are offered on-campus at DC. Boost your qualifications with:

  • Grade 12 Math (MAP4C equivalent)
  • Grade 12 English (ENG4C equivalent)
  • Grade 11 Biology (SBI3C equivalent)
  • Grade 12 Chemistry (SCH4C equivalent)

Learn more about Academic Upgrading and connect with our team to get started.

Courses

The courses listed below are for incoming students. If you are a current student, please refer to your program of study for the year you began your program. Your program of study can be found on MyDC.

Semester 1

  • Communications for Business 1 (COMM 2204)
  • Computers for Hospitality (COMP 1210)
  • Customer Service (CSRV 2200)
  • Food Safety and Sanitation (FOOD 1200)
  • Food Preparation and Global Cuisine (FOOD 1202)
  • Managing Teams and Leadership (HOSM 3200)
  • Introduction to Tourism and Hospitality (HROM 1100)
  • Culinary Nutrition (NUTR 2200)

Semester 2

  • Accounting for Hospitality (ACCT 1208)
  • Beverage Knowledge (BEV 2200)
  • Career Planning (CAPL 4200)
  • Restaurant and Beverage Operations (FOOD 2102)
  • General Education Elective (GNED 0000)
  • Hotel Operations (HOOP 2200)

Courses, course descriptions and delivery formats are subject to change.

Course delivery

In person

Students will come to campus to complete in-person learning requirements. Detailed schedules, with course-specific delivery information, will be available after registration. Courses, course descriptions and delivery formats are subject to change.

In person:
Course is delivered in person, on campus within a classroom, lab, shop or studio.
Hybrid:
Part of the course is delivered online, remotely, and part is in-person on campus within a classroom, lab, shop or studio.
Online:
Fully remote course delivery.

Costs

Career Options

What you could be:

  • Guest Service Representative
  • Restaurant Server
  • Concierge
  • Front Office Clerk
  • Sales Clerk
  • Banquet Server
  • Housekeepr
  • Food & Beverage Server

Where you could work:

  • Hotel
  • Restaurant
  • Conference centre
  • Resort
  • Golf course
  • Event or sporting venue
  • Cruise ship
  • Recreational services
  • Gaming organization or casino
  • Long-term care facility 

Experiential Learning

On-campus activities

From student-focused special events, to employment in the W. Galen Weston Centre for Food’s restaurant, and helping with special projects, there are countless opportunities for students to further their learning beyond the labs. 

Program Transfer, Degree Completion and Additional Credentials

Successful completion of the Hospitality Skills certificate program will provide opportunities for further study in the following Durham College two-year diploma programs:    

  • Hospitality – Hotel & Restaurant Operations Management 
  • Culinary Management 
  • Event Planning 
  • Tourism – Destination Marketing 
  • Business – Marketing 


Please visit our pathways page to learn more about how you can transfer your credits towards a degree. 

Looking for more pathway opportunities or to transfer to Durham College? Click here for more information.

Tech Requirements

To help students have the best remote learning experience possible, Durham College’s IT Services department has identified technology recommendations for each program based on course needs and software requirements. While not required, students may want to consider these suggestions if they are purchasing a computer or laptop for the upcoming academic year.

Processor: i3
RAM: 4GB
Storage: 256GB SSD
Operating System: Microsoft Windows 10 Professional or Education x64 SP1
Internet Browser: Internet Explorer 11 or Google Chrome (newest version) or Firefox (newest version)
Network Adapter: 802.11ac 2.4/5 GHz wireless adapter
Camera: Webcam/built-in camera
Internet connection

Questions regarding technology recommendations can be directed to the IT Service Desk  or the school office.

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