The Hospitality Skills program will provide you with an introduction to the business of hotel, restaurant and tourism operations. Graduates will have the knowledge and expertise required for an entry-level position in the hospitality industry, and will have earned nationally recognized certifications in responsible alcohol service, and food safety. Experience is gained through hands-on practice and role-playing in the college’s labs. You will also refine your skills in customer service and communications and learn how to apply these skills to a variety of hospitality services including hotels, restaurants, resorts and catering companies.
You will learn how to:
- Provide hospitality service in a professional manner in order to increase customer satisfaction
- Identify and describe the various sectors of the Canadian tourism industry
- Use basic calculations to assist with daily functions of a hospitality operation
- Assist in development and implementation of a hospitality operation’s marketing plan and materials
- Follow all relevant health and safety legislation and regulations
- Plan and implement personal and professional development strategies related to the hospitality industry
- Support daily functions of a hospitality operation using current technologies and computer applications
- Perform duties of an entry-level accommodation operations team member
- Explain theories of food and beverage service and perform basic service tasks
Students in this program will benefit from working and learning in Bistro ’67, a full-service, green-certified teaching and learning restaurant operated by staff and students.
Qualified graduates of the Hospitality Skills certificate program may have the opportunity to continue their studies by completing a second year to obtain their diploma in Hospitality – Hotel and Restaurant Operations Management.