The Hospitality industry is growing fast – so fast that the industry is bracing for significant labour shortages. Thousands of jobs will be available across Canada for people with the right education, skills and attitude. From the front desk at a hotel or resort, to a food and beverage service position at a restaurant or club, or customer service positions in a wide variety of businesses, there will be many outstanding opportunities. If you enjoy travel, meeting new people, and have a passion for being a part of an industry that makes people happy, Hospitality Skills is a great place to start.
The Hospitality Skills program will provide you with an introduction to the business of hotel, restaurant and tourism operations. Graduates will have the knowledge and expertise required for an entry-level position in the hospitality industry, and will have earned nationally recognized certifications in responsible alcohol service, and food safety. Experience is gained through hands-on practice and role-playing in the college’s labs. You will also refine your skills in customer service and communications and learn how to apply these skills to a variety of hospitality services including hotels, restaurants, resorts and catering companies.
You will learn how to:
Provide hospitality service in a professional manner in order to increase customer satisfaction
Identify and describe the various sectors of the Canadian tourism industry
Use basic calculations to assist with daily functions of a hospitality operation
Assist in development and implementation of a hospitality operation’s marketing plan and materials
Follow all relevant health and safety legislation and regulations
Plan and implement personal and professional development strategies related to the hospitality industry
Support daily functions of a hospitality operation using current technologies and computer applications
Perform duties of an entry-level accommodation operations team member
Explain theories of food and beverage service and perform basic service tasks
Students in this program will benefit from working and learning in Bistro ’67, a full-service, green-certified teaching and learning restaurant operated by staff and students.
Qualified graduates of the Hospitality Skills certificate program may have the opportunity to continue their studies by completing a second year to obtain their diploma in Hospitality – Hotel and Restaurant Operations Management.
Courses and course descriptions are subject to change.
YEAR ONE FEES
Please note: fees are based on the 2019-2020 academic year and do not include textbooks. For more information please
Other fees to consider.
What you could be:
Customer service representative
Food and beverage server
Host or receptionist
Hospitality services attendant
Cruise ship attendant
Where you could work:
Event or sporting venue
Gaming organization or casino
Long term care facilities
From student-focused special events, to employment in the W. Galen Weston Centre for Food’s restaurant, and helping with special projects, there are countless opportunities for students to further their learning beyond the labs.
Program Transfer, Degree Completion and Additional Credentials