Troubleshooting

Quiz Categories are not necessary, but they can be a useful organizational tool if you have a lot of quizzes.

1. Select Quizzes from your course navbar.
2. Click on the Edit Categories button.
   
3. Click on the Add Category button.
   
4. Give your category a Name.
   
5. Use the Sort Order menus to put your categories in the order you want them.
   
6. Click Save and Close.
   
7. To nest a quiz under that category, click on the quiz name.
8. Under Category, use the drop-down menu to select the category.
   
9. Save and Close.
   

Oops! You found a bad question in your quiz. Don't worry. There are steps you can take to fix the grades.

1. Click the Quizzes tab in the course navbar.
2. Click the caret to open the quiz's Action menu.
   
3. Select Grade.
   
4. Click the Questions tab.
   
5. Select Update all Attempts.
   
6. Click on the Question you want to regrade.
7. Now, you have two options:
   1. Give everyone who took the quiz points for this question: select Give to all attempts ___ points and enter the number of points in the empty field.
      
   2. Give points to everyone who gave a particular answer: select Give to attempts with answer ___ points, use the drop-down menu to choose the answer, and enter the number of points in the empty field.
      
8. Click Save.
   
9. Click Yes in the confirmation window.
   
10. Click the Go Back to Questions button.
    
11. Click Close.

Sometimes students do not successfully submit their quiz. They may miss a click or, depending on the quiz settings, run out of time and lose the ability to submit. For the quiz to be graded, it has to be submitted. The solution is for the instructor to submit the quiz on behalf of the student.

1. Click the Quizzes tab in the course navbar.
2. Click the caret to open the quiz's Action menu.
   
3. Select Grade.
   
4. You may have to click Show Search Options to access the menu for step 5.
   
5. In the Restrict to dropdown menu, select "Users with attempts in progress".
   
6. Click on the search icon (magnifier glass in the "Search For" field).
   
7. Click on the Enter Quiz as User icon.
   
8. In the confirmation window, select Yes.
   
9. Scroll all the way to the bottom of the page, and click Go to Submit quiz.
   
10. Scroll to the bottom of the page again, and select Submit Quiz.
    

1. Click the Quizzes tab in the course navbar.
2. Click the caret to open the quiz's Action menu.
   
3. Select Grade.
   
4. Click the checkbox next to the attempt(s) you want to delete.
   
5. Click the trash can icon.
   
6. In the confirmation window, click the Yes button.
   

1. Click the caret to open the quiz's Action menu.
   
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2. Select Attempt Logs.
   
3. Click on the Quiz Attempt Deleted tab.
   
4. Click Restore.
   

Typically, there are two reasons students' quiz scores do not transfer to the gradebook: 1) a missing quiz setting; and/or 2) the scores have not been Published. To fix this,

1. Click Quizzes in the navbar.
2. Click on the quiz name.
3. Click the Assessment tab.
   
4. Make sure:
   1. Allow attempt to be set as graded immediately upon completion is checked;
      
   2. The Grade Item reads something other than "none" - selecting a grade item tells D2L Brightspace where to put grades in the gradebook;
      
   3. Allow automatic export to grades is selected.
      
5. Click the Save and Close button.
   
6. Next, to Publish your grades, select Quizzes from your course navbar.
7. Click the caret to open the quiz's Action menu. ​
   

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8. Select Grade from the menu. ​ ​
   

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9. Set the per page to a high enough number that you can see all of your students on one screen.
10. Click the Select all rows box; all students on this screen should now have a check mark.
    
    Note: If you have a very large class, you may have to repeat this process for every page of students.
11. Click Publish Feedback.
    
12. Click the Save and Close button.
    

If students can take a quiz multiple times, but cannot see a submission view after one of their attempts, you may need to change the Max Score setting.

1. Click the Quizzes tab in the course navbar.
2. Click the name of the Quiz.
   
3. Select the Submission Views tab.
   
4. Click on the name of the problematic submission view.
   
5. Add a Min and Max Score.
   Note: Students who score between the min and max scores will be able to see the submission view. By default, the min and max score are both set at 0%. You must change the max default!
   
6. Click the Save button to save your Submission View.
   
7. Repeat this process for every Additional Submission View.

Copy quiz questions and answers into a file.

There is no text export feature for quiz questions or the question library, but you can follow these steps to get a quiz question preview (including correct answers) that you can then copy and paste into a file (such as a Word document) for saving or printing purposes.

1. Click the Quizzes tab in the course navbar.
2. Click the title of the Quiz that contains the questions you want to save. 
   
3. Select the Submission Views tab.
4. Select the Default View link. 
   
5. Under View Details, select the following settings: Show Questions? Yes, Show all questions without user responses, and Show question answers.
   
6. Click Save.
7. Click the Assessment tab.
8. Check the box next to "Allow attempt to be set as graded immediately upon completion".
   
9. Click Save.
10. Click the down arrow next to the quiz title, then select Preview. 
    
11. Click Start Quiz!
12. Scroll to the end of the quiz, click Submit Quiz.
13. Click Submit Quiz again, ignoring any warnings.
14. Select all questions and answers on the screen (CTRL+A or CMD+A on a Mac).
15. Copy the selected text (CTRL+C or CMD+C on a Mac).
16. Paste the text into a Word document.

Copy a quiz with questions into a file that can be printed.

There is no text export feature for quiz questions or the question library, but you can follow these steps to get a quiz question preview that you can then copy and paste into a file (such as a Word document) for saving or printing purposes.

1. Click the Quizzes tab in the course navbar.
2. Click the title of the Quiz that contains the questions you want to save. 
   
3. Make sure all questions are visible on the same page.
4. Click the down arrow next to the quiz title, then select Preview. 
   
5. Select all questions and answers on the screen (CTRL+A or CMD+A on a Mac).
6. Copy the selected text (CTRL+C or CMD+C on a Mac) OR print the selected text to a PDF (CTRL+P or CMD+P on a Mac).
7. If copying, paste the text into a Word document (CTRL+V or CMD+V on a Mac).