Finances, OSAP and Payment HOW DO I CONTACT THE FINANCIAL AID AND AWARDS OFFICE? Financial Aid is successfully providing services virtually at your convenience. Please send your question via email to the corresponding email address below. To avoid delays, all emails where possible should be sent from your DC Mail account and include your full name (first and last) as well as your student number. Financial Aid inquiries: financialaid@durhamcollege.ca. Student Awards inquiries: studentawards@durhamcollege.ca. On-Campus Employment inquiries: dcstudentemployment@durhamcollege.ca. You can also reach us through Live Chat during the following hours: Monday, Tuesday, Thursday, Friday 8:30 am to 4:30 pm Wednesday 10:00 am to 4:30 pm HOW CAN I MAKE AN APPOINTMENT TO MEET WITH A FINANCIAL AID COACH? If you have a Durham College issued student number the easiest way to make a virtual appointment to meet with a Financial Aid coach is through the MyVisit website at www.myvisit.com or the MyVisit mobile app which can be downloaded through Google Play or App Store If you have not yet been issued a student number you can email us directly at financialaid@durhamcollege.ca to request an appointment. Please do not come to campus for your appointment – all appointments are being done virtually and you will receive an email with a link to your virtual meeting. WHAT FINANCIAL ASSISTANCE IS AVAILABLE TO STUDENTS? The Financial Aid and Awards Office administers various financial aid and awards programs to reward academic achievement and to provide financial assistance. The office is responsible for the administration of scholarships, bursaries and the work study programs. The office is also responsible for the administration of OSAP, government student aid from other Canadian provinces as well as federal/provincial scholarships and federal/provincial bursary programs. Our goal is to guide students so they may have the appropriate financial supports in place to successfully achieve their educational goals. What if I have a financial emergency? The Financial Aid and Awards Office administers various financial aid and awards programs to reward academic achievement and to provide financial assistance. The office is responsible for the administration of scholarships, bursaries and the work study programs. The office is also responsible for the administration of OSAP, government student aid from other Canadian provinces as well as federal/provincial scholarships and federal/provincial bursary programs. Our goal is to guide students so they may have the appropriate financial supports in place to successfully achieve their educational goals. What financial assistance is available to students? The Financial Aid and Awards Office administers various financial aid and awards programs to reward academic achievement and to provide financial assistance. The office is responsible for the administration of scholarships, bursaries and the work study programs. The office is also responsible for the administration of OSAP, government student aid from other Canadian provinces as well as federal/provincial scholarships and federal/provincial bursary programs. Our goal is to guide students so they may have the appropriate financial supports in place to successfully achieve their educational goals. WHAT IF I HAVE A FINANCIAL EMERGENCY? The Financial Aid team is here to assist you when unforeseen circumstances arise. We are available daily through Live Chat or Email to discuss your immediate need and can refer you to a Financial Aid Coach who will work with you on creating a sustainable financial plan. WHERE CAN I FIND INFORMATION ON SCHOLARSHIPS, BURSARIES AND FINANCIAL ASSISTANCE OPPORTUNITIES? The Financial Aid tab in MyCampus hosts information on all of our institutional aid programs, work study programs as well as internal, external and government scholarship and bursary programs. You can also apply to most of these programs through the Financial Aid self-service found on this tab. We encourage you to check it out! HOW DO I APPLY FOR OSAP? If this is your first time applying for OSAP funding, you will need to register for an OSAP Access Number (OAN); otherwise, use your existing OAN to log in.www.ontario.ca/OSAP. When you have successfully logged-in to your account you will be brought to the “My Applications” page. From here, you will be able to start a new application, or review an existing one. HOW DO I CHECK TO SEE IF MY OSAP APPLICATION IS COMPLETE? Your OSAP status Is available to you online 24/7 via your OSAP account www.ontario.ca/OSAP. You should check your status regularly to make sure you have uploaded all required documents to support your application. It is very important that you monitor your application’s progress through your OSAP account. If certain information is missing or invalid your application may be put on hold. HOW DO I SUBMIT MY SUPPORTING DOCUMENTATION TO OSAP? All OSAP supporting documents should be uploaded to your OSAP account. This process reduces your application time and provides you with access to view your uploaded documents and to check the status of your submission online. This functionality is available under the “Print Your Documents” page once you are logged into the OSAP website. WHAT IF I HAVE NON-OSAP RELATED PAPERWORK FOR THE FINANCIAL AID OFFICE? Documents required for Financial Aid or Awards purposes other than OSAP should be scanned in PDF format and forwarded to the appropriate email as listed below or to your Financial Aid Coach if you have been dealing with them directly. Financial Aid inquiries: financialaid@durhamcollege.ca. Student Awards inquiries: studentawards@durhamcollege.ca. On-Campus Employment inquiries: dcstudentemployment@durhamcollege.ca. WHAT IS AN MSFAA? The MSFAA or Master Student Financial Assistance Agreement, is a lifetime student loan agreement for full-time students. It is completed only once, usually at the beginning of your post-secondary studies. The agreement contains terms and conditions to accept before you receive your OSAP funding. It is also how the National Student Loans Service Centre (NSLSC) receives your banking information so they can deposit your OSAP funding directly to your account. WHAT DO I DO WITH MY MSFAA? The National Student Loans Service Centre (NSLSC) will send you an email when it's time for you to register for your online account and complete your online MSFAA. This is generally 2 - 3 business days from the date you submit your OSAP application. The email will have a link to the NSLSC website where you'll have to enter your MSFAA number. If this step is not completed your OSAP funding cannot be released. If you are a returning student and had an MSFAA in your previous year, you do not need to repeat this process. HOW CAN I FIND OUT HOW MUCH FUNDING I WILL BE GETTING FROM OSAP? To view detailed information about your funding, including the amount you can expect to receive, you must log in to your OSAP account and review your Funding Summary. This will tell you how much you are getting for the school year and when the funding is expected to be released. HOW AND WHEN IS MY FUNDING CONFIRMED? The Financial Aid and Awards office will attempt to automatically confirm your enrolment to OSAP, a few days prior to your funding release date for each term. The earliest funds will be released is the first day of classes. You can expect to see your funds within 5-10 business days. You do not have to initiate this process as it is automatic once your OSAP file is complete and error free. If you have not submitted all required documents or there are errors on your file your OSAP will be placed on hold and your enrolment will not be confirmed. You should regularly check your OSAP account and your DC Mail account for messages regarding your OSAP application. HOW CAN I ENSURE MY FUNDING IS RELEASED AS SOON AS POSSIBLE EACH TERM? To ensure your OSAP is released as soon as possible the most important thing you can do is apply as early as possible. Make sure to monitor your application regularly and submit any outstanding documents as soon as possible. Finally, make certain that you are registered in the course that you specified on your OSAP application. If you are not registered by the beginning of the term, your OSAP funding will be delayed. WHAT IF I CHANGE BANKS WHEN I'M AT SCHOOL? It is important to keep your bank account information up to date with the NSLSC so you can receive your funding without delay. We encourage you to register on the NSLSC website so you can keep your information up to date as well as monitor your outstanding loan debt. HOW DO I GET MY OUT OF PROVINCE STUDENT LOAN FUNDING? Confirmation of enrolment and release of out of province funding will begin the week prior to start up. Please ensure all required documents to support the release of your funding have been sent to the Financial Aid Office via email to financialaid@durhamcollege.ca. The earliest funds will be released is the first day of classes. Students can expect to see their funds within 5-10 business days of their enrolment being confirmed.
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