Technology Do I have access to a printer on campus? Yes, students are provided with access to more than 150 printers across campus. They are located: Within each laptop-equipped classroom; Learning Commons; Library; and Student Academic Learning Services (SALS). How many print credits do I have? Student printing on campus has moved to a “pay per use” model. Students no longer have pre-loaded print credits. As of September 1, 2021, all students will start with a $0 print credit. The only exception is that we will allow students to carry over any credit they previously purchased themselves. Print packages can be purchased at the DC Bookstore. I have an IT question. Who should I contact? Contact ITS by visiting the Learning Commons (Oshawa campus students must use the kiosk to produce a queuing ticket). You may also phone 905.721.2000 ext. 3333 or by using visiting www.durhamcollege.ca/self-serviceticket and producing your own ticket into the queuing system. If I am using my personal laptop, am I able to access Durham College’s network? Yes, you are able to connect to the network with your personal laptop. Wireless access is provided for registered students and their computers throughout campus. Please note: A valid student/banner ID and password is required; In order to set up wireless access, students must complete their first time, network log-in process on a campus computer (located in the learning commons or library ), prior to configuring your laptop for wireless; and Configuration instructions can be found at https://servicedesk.dc-uoit.ca/Pages/default.aspx. If my laptop breaks down, can I use Information Technology Services (ITS) for assistance? ITS will provide laptop consultations for students that provide their own laptops and software. Full support, including repairs will not be offered. What happens if I run out of prints? Purchase more from the Campus Bookstore and bring your proof of payment to the Learning Commons to have the credits added to your account. What services are offered at the Service Desk? Oshawa campus The IT Service Desk located within the Learning Commons is proud to introduce our new Q-Nomy system. All students are required to get a self-service, numbered ticket prior to seeing one of the Service Desk associates. This system will help eliminate having to wait in line and provide students with the flexibility to roam around the commons or sit in the waiting area until their number is called upon. Students will also have the ability to book an appointment to see an agent at the Student Services Building. The IT service desk also provides support including: Access to how-to guides and technical support; General troubleshooting of software and hardware issues; In-person service, “do-it-yourself” support and documentation located on our service desk portal (servicedesk.durhamcollege.ca) or the ability to create a self-service ticket at www.durhamcollege.ca/self-serviceticket; The service desk provides best effort troubleshooting advice and limited hardware/software service to students using personally owned technology devices; and Loaner laptops are available for students with institutional laptops only. Where is Information Technology Services (ITS) located? ITS Service Desk Oshawa campus Learning Commons Gordon Willey building, Room SW100 Hours of operation: Monday to Thursday, 7:30 a.m. to 11 p.m.; Friday, 7:30 a.m. to 7 p.m.; Saturday and Sunday, 9 a.m. to 4 p.m. T: 905.721.3333 E: servicedesk@dc-uoit.ca ITS Service Desk Whitby campus Computer Commons Hours of operation: Monday to Thursday, 7:30 a.m. to 8 p.m.; Friday, 7:30 a.m. to 4 p.m. Saturday and Sunday, closed. T: 905.721.3333 E: itsupport@dc-uoit.ca
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