COVID-19 Information

DC is committed to providing students with a high-quality academic experience. For a full list of what is open on campus or operating virtually, please visit our COVID-19 fall semester page. For information about the upcoming winter semester and program delivery methods please visit our COVID-19 winter semester page.  
Learn more about courses and services being offered remotely. COVID-19 Pre-entry Screening Questionnaire Report if you are unwell

FAQs

COMING TO CAMPUS? Complete the mandatory COVID-19 Pre-entry Screening Questionnaire

FEELING UNWELL? COVID-19 Reporting Form

Frequently asked questions

As the COVID-19 situation evolves, the college will continue to provide answers on a daily basis to many of the frequently asked questions we are receiving below. If your question is not addressed in the below FAQ please email dccares@durhamcollege.ca.

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Current Students

Residences
ARE THE RESIDENCES OPEN?

Yes, any student who is looking for fall or winter accommodation must create an application by visiting www.durhamresidence.ca. We are working with Durham Region Public Health to remain within all guidelines; ensuring the safety of our residents is our number one priority.

HOW DOES THE CHECK IN PROCESS FOR RESIDENCE WORK DURING THIS TIME?

All incoming students will be able to schedule a move in time to allow for a safe move in experience with physical distancing measures put in place. Additionally, the residence will contact each student prior to move in, where the students will be asked a series of screening questions prior to your arrival.

I am moving out, but planning to return for the summer or fall, does the residence provide storage?
At this time the residence is not offering locker space to all students moving out. If you have urgent need please contact info@dc-otresidence.ca and our staff will work with you to assess and assist in your needs.
What if I am unable to move out of residence?

If you would like to move out of residence, but are facing challenges, please email info@dc-otresidence.ca and residence staff will work to support you.

I live in residence and suspect I may have symptoms, what do I do?
  1. Please remain in your room and call Student Health Services at 905.721.3038. If you need assistance after hours (Monday to Thursday after 7 p.m.; Friday after 4:30 p.m.; all day Saturdays and Sundays), please contact Durham Region Public Health Services at 905.668.2020 and select option
  2. Once you have notified health services, please notify the residence front desk at 905.728.8700 ext. 8000.
I have been advised by a medical professional to self isolate, what do I do in residence?

Students living in residence who have been told to self isolate should stay in their rooms and notify the residence front desk at 905.728.8700 ext. 8000. Our staff will notify the manager on call who will make arrangements for your isolation. The residence staff will inform you fully of our process concerning our support for you.

I suspect my roommate may have symptoms or be infected with COVID-19, what do I do?

If you are still living with a chosen roommate, please encourage your roommate or neighbour to contact Student Health Services at 905.721.3038 or Durham Regional Public Health Services at 905.668.2020 and select option 2. If unable to reach either service please notify the residence front desk at 905.728.8700 ext. 8000. Our staff will connect with your roommate or neighbour to ensure they are connected to the right resources and supported throughout this process.

Will I be able to stay home for the fall semester and move in to residence for the winter semester?

Yes, residence will have limited spaces available for the Winter semester. Applications for the winter 2021 semester will be available at www.durhamresidence.ca on September 15th, 2020.

Will I be refunded my residence application fee and residence fees if I can’t move in due to COVID-19 restrictions?

Please contact us directly at info@dc-otresidence.ca to discuss your individual situation.

Are you preparing residences so that students can practice safe physical distancing in the fall?

Yes, in addition to our semi-private suites, we have increased the number of single room options available to students. The residence asks that students adhere to all posted signage, keep a safe physical distance from others where possible and wear a mask or face covering when unable to remain physically distant and in the common areas of the residence.

How will residence support me during the COVID-19 pandemic?
The college and the residence have adapted residence policies and procedures to proactively protect residents and employees, while providing a safe and secure living and learning environment. This includes:
  • Offering maximum flexibility on residence payment options and cancellation deadlines.
  • Minimizing physical interactions at the front desk.
  • Increased cleaning of high traffic touch points through housekeeping.
  • Reviewing access to lounges, laundry rooms and other non-essential spaces.
  • Included Wi-Fi available throughout the residence, offering bandwidth and speed required for remote learning.
What will residence life be like during COVID-19?

After a summer of physical distancing and self-isolation, living in residence offers an incredible opportunity for you to connect with fellow Durham College students. Our Residence Life team is ready to adapt our community model as restrictions continue to be eased to support and encourage your academic and social success.

Traditional residence events such as move-in and orientation will be adjusted to accommodate physical distancing guidelines. We are developing new and innovative programs aimed at engaging students and building community, either in smaller groups or delivered through online platforms.

Our Residence Life team will also be collaborating with our residence outreach worker to promote and support the delivery of virtual counselling services.

Will we receive regular housekeeping service?

In-suite housekeeping service is currently suspended and the residence will monitor provincial recovery plans and determine an appropriate time to reinstate this service. During this time, our staff will continue to focus more on common spaces and high traffic areas will have a higher frequency level of cleaning, focusing on touch-points such as door handles, railings and elevator buttons.

What is the guest policy at this time?

The ability to host guests in residence has currently been suspended. The easing of restrictions will take on a phased approach, including restrictions on number of guests per host, length of stay and total number of guests in the building.

Are masks mandatory in the residence?

The Regional Municipality of Durham has announced that non-medical masks or face coverings will be mandatory in public and enclosed indoor spaces effective Friday, July 10, 2020 to help manage the spread of COVID-19. The campus as a whole, including residence have adopted this best practice to help keep our community – and each other – safe. All students and visitors are asked to wear a mask in all common spaces of the residence, such as hallways, kitchens, laundry rooms, and lobbies.

Are students being screened prior to move-in?

Yes. Students will be asked screening questions prior to their arrival, and again when they arrive to move in. If a student should fail the screening questions upon arrival, they will be placed in a 14-day quarantine within residence.

How will move-in work?

Move-in will take place over the course of the week of Monday, August 31 to Sunday, September 6. We are implementing a system that will allow students to select their move in date and time. Students are asked to bring only one person to assist them with their move to reduce the number of people in the building at one time. More information about move in will be sent out in early August.

I’m an international student, will I have to quarantine for 14 days when I arrive in Canada?

Yes, if you are an international student arriving to Canada, you will need to quarantine for 14 days when you arrive.

I ordered packages to my address in residence, but have already moved out, how do I get them delivered to my home?

The residence will not be forwarding any packages or mail you have delivered to the residence. Please contact the delivery provider and inform them of your change in address. The residence will only return packages to its original sender if you have moved out.

What should I do if I have more questions?
Apprenticeships
AS AN APPRENTICESHIP STUDENT, WHAT INFORMATION DO I NEED TO KNOW ABOUT MY SEMESTER?

For the fall, DC will deliver training in hybrid model, a blend of remote and face-to-face course delivery. Students should regularly check DC Connect and DC Mail to access course outline addendums, class material and messages to support continuity of learning.

WHAT SHOULD I DO IF I WOULD LIKE TO WITHDRAW FROM OR DEFER MY APPRENTICESHIP OR OFFER OF CLASSROOM TRAINING?

Contact your designated Ministry of Labour, Training and Skills Development (MLTSD) Employment Training Consultant (ETC). They will advise you what is possible. If a withdrawal is necessary, complete an Official Withdrawal Form at Durham College’s Withdrawals and Refunds website and send it to Whitby Enrolment Services.

I have questions about my apprenticeship training, who should I contact?

If you have specific questions about apprenticeship training, please contact Christa Andrews at Christa.Andrews@durhamcollege.ca.

Parking
Is there a charge for parking during the fall semester?

With Durham College’s (DC) blended-learning approach in place for the 2020-2021 academic year, there will be no charge for parking during the fall 2020 term (September 1 through December 31). 

Parking Services will not sell permits or charge daily parking rates during the fall term and all parking gates will remain open.

Which lot can I park in when I come to campus?

Spaces in all parking lots are available on a first-come, first-served basis. Should your desired lot fill up, please use the next available lot.

Should the Whitby main campus lot fill up, please proceed to the free off-site lot, located at Landmark Cinemas, 75 Consumer’s Drive. A complimentary parking shuttle has been arranged, beginning on Tuesday, September 8, which will run Monday to Friday, between 7 a.m. and 9:30 p.m., at roughly 15-minute intervals.

Is the Parking Services office open?

No, the Parking Services offices will remain closed until further notice.

Who do I contact if I have more questions about parking?

For more information please visit the Parking Services registration website or contact dccares@durhamcollege.ca.

Health and Wellness UPDATED (Tuesday, October 20)

For specific questions about COVID-19, please refer to the COVID-19 FAQs. All other health and wellness FAQs can be found below. If your question has not been addressed, please contact dccares@durhamcollege.ca.

WHAT MENTAL AND PHYSICAL HEALTH SUPPORTS ARE AVAILABLE TO ME RIGHT NOW?
Campus Health Centre The CHC is offering a combination of virtual and approved in-person appointments – including physician, mental health, massage therapy, physiotherapy and chiropractic.
  • To book an appointment, call 905.721.2000 ext. 3037. Please ensure your phone is enabled to receive calls from No Caller ID.  Email CHC@durhamcollege.ca or LIVECHAT
Durham College Students Inc. DCSI, the independent student association representing all DC students, has additional services available for students. In addition to the information listed here, please go to their website or contact them directly for updates. After hours supports: In the case of emergency, please dial 911.
HOW IS THE CAMPUS HEALTH AND WELLNESS CENTRE OFFERING SERVICES?

The Campus Health and Wellness Centre is offering a combination of virtual and approved in-person appointments – including physician, mental health, massage therapy, physiotherapy and chiropractic.

To ensure the health and safety of patients and employees, the CHWC has implemented infection prevention and control measures, which includes physical barriers and enhanced health and safety procedures.

Students and employees are reminded that the CHWC is available to support them from Monday to Friday during the hours of 8 a.m. to 4 p.m. and is closed from noon to 1 p.m. for daily cleaning.

Please note: at this time, only those patients invited for an in-person appointment will be allowed in the clinic and is required to wear a mask or face covering.

After hours supports available to students include:

Can I still get my prescription at the Lovell Drugs pharmacy on campus?

Yes the pharmacy is accessible at this time.

WHAT ATHLETICS OR PHYSICAL HEALTH RESOURCES ARE AVAILABLE TO ME RIGHT NOW?

Athletics and Recreation Resource Library
The Athletics and Recreation department has developed a resource library featuring valuable fitness and health information, including:

  • Online exercise videos
  • Workout plans
  • Healthy eating
  • Mental health and wellness
  • App and play recommendations

The resource library is available on the Campus Recreation and Wellness Centre webpage.

Virtual fitness classes
The FLEX is also offering virtual fitness classes led by certified FLEX instructors. Classes include: Yoga, Belly Dance, Stretching, Sit & Get Fit, Pilates, and Stability Ball. New classes will be added as well as upcoming live-streamed classes. Check back regularly as the virtual library grows.

To gain access to our virtual classes:

  • Go to https://registercrwc.dc-uoit.ca
  • Log in or set up an account if you don’t already have one. DC-OT students & staff need to use their student/staff id numbers & campus network logins.
  • Click on the icon for Virtual Fitness Classes; select the Virtual Fitness Class Library under "Classification"; select FALL 2020 under "Semesters".
  • Click on “Register”.
  • Click on "Check-Out".
  • A confirmation email will be sent to you containing the web link to access the Virtual Class Library.​

Virtual fitness and nutrition consultations

Want to work out from home, but not sure exactly what to do with the resources you have available? Contact DC’s fitness co-ordinator Angie Wood to schedule a fitness consultation by emailing her at angela.wood@durhamcollege.ca.

Holistic nutrition consultant Sylvia Emmorey is also offering DC students free virtual nutrition consulting. Please email sylviaemmorey@hotmail.com.

I am feeling stressed or anxious, what can I do?

If you're feeling nervous about the coronavirus, you're not alone. Being concerned and anxious about this outbreak is normal.

What you can do to reduce anxiety:

  • Stick to the facts as communicated by public-health agencies or medical professionals. Instead of reading every article and going to every website, staying offline for a period can be beneficial. If you're concerned, sites that include accurate information include the World Health Organization and the Public Health Agency of Canada.
  • Try and keep it in perspective. Social media and news outlets can amplify misinformation. Keep in mind that there's a concerted global effort to try and contain this virus.
  • Follow prevention tips to stay healthy. Washing your hands often and properly is the single most effective way to stop the spread of disease.
  • Practice stress and anxiety management. There are many proven ways to reduce stress and anxiety: getting enough sleep, balanced diet and hydration, exercise, talking about your fears with others, meditation, and more. Find the self-care practice that works for you.

Mental health supports available for students:

  • Good2Talk Helpline (24/7): 1.866.925.5454
  • I.M. Well Student Assistance Program: 1.877.554.6935
  • Ontario 211 Community and Social Services Help Line (24/7): dial 211
  • Campus Health Centre
    • Services including medical appointments and appointments with mental health nurses, wellness coaches and therapists are available via teleconferencing. To book an appointment, call 905.721.2000 ext. 3037. To speak with a nurse, please call ext. 2854. Please ensure your phone is enabled to receive calls from No Caller ID.
  • Durham College Students Inc. – DCSI, the independent student association representing all DC students, has additional services available. In addition to the information listed here, please go to their website or contact them directly for updates.
  • In the case of emergency, please dial 911.
I am struggling with social-distancing or isolation, what can I do?

Social distancing can change our regular routine and distance us from our sense of community. However, there are many ways we can connect to each other and many ways we can stay healthy both mentally and physically during challenging times.

  • Take advantage of social technology: Watch a movie with friends from the comfort of each of your own homes through Skype or a browser extension like Netflix Party.
  • Continue to eat healthy: Have a video chat dinner date with friends or family where you cook the same meal. Cook big batches of healthy meals to save in your freezer so you don’t need to head to the grocery store as frequently.
  • Dance and enjoy music: Watch a recorded concert of your favorite band and have a living room dance party.
  • Disconnect: Avoid excessive exposure to media coverage and do not share misinformation.
  • Get outside: enjoy some fresh air and go for a nature walk.
  • Keep learning: read a new book, try a puzzle, or text riddles to your friends. YouTube also has many lectures on interesting topics.
  • Stay active: search YouTube and Instagram for recorded or live fitness classes to take part in.
  • Express gratitude: text or video chat with your family and friends.
  • Get crafty: bust out some art supplies and create greeting cards for upcoming birthdays and holidays.
Durham College Students Inc. (DCSI)

DCSI, the independent student association representing all DC students, has additional services available. In addition to the information listed here, please go to their website or contact them directly for updates.

IS DCSI STILL OPERATING AND WHICH OF THEIR SERVICES ARE AVAILABLE TO ME?

DCSI operations are continuing virtually, with limited in-person service at the Oshawa location. Please visit www.dcstudentsinc.ca/covid-19/ for a list services and www.dcstudentsinc.ca/digital/ for a calendar of virtual events.

Students who are on the DCSI health and dental plan can access COVID-19 assessments online by logging on to DCSI’s Direct2U Health Hub.

Are lockers available for the fall semester?

Yes. Although Durham College has limited access to the campus during the fall semester, lockers are still available so that students who are required to bring equipment, tools or heavy kits to campus have a place to store them during class. Lockers can be rented through Durham College Students Inc. online.

While using your locker, we ask that all students:

  • Maintain two metres of physical distance from others while using your locker. This may mean you will need to wait until the person at the locker next to yours has finished before using yours.
  • Limit the amount of time spent at your locker.
  • Refrain from sharing your locker with anyone.
  • Avoid touching a locker that is not yours.
Enrolment Services

Enrolment Services

HOW DO I COMPLETE A PART-TIME REGISTRATION?
  1. Complete the Part-time Registration Form and submit it to Enrolment Services for processing OR you may contact your student advisor for assistance.
    • If you are unsure who your student advisor is, please visit the full list online.
  2. Once your form has been processed, you will individually register for courses through your MyCampus To do this, navigate to Helpful Links > Registration > Add/Drop Classes.
  3. Make a payment for courses either through your MyCampus account or banking institution.

If you have any questions, please contact Enrolment Services at oes@durhamcollege.ca or wes@durhamcollege.ca.

HOW CAN I SEE WHICH COURSES ARE AVAILABLE?

Once logged into your MyCampus account, refer to Helpful Links .> Registration > Look Up Classes to Add. If you have any questions, please contact Enrolment Services at oes@durhamcollege.ca or wes@durhamcollege.ca.

HOW DO I FIND OUT THE COST OF MY COURSE(S)?

Once registered for courses, you may view your account summary for total charges. This can be found on your MyCampus account by referring to Helpful Links > Paying Your Fees > Account Summary or Account Summary by Term. If you have any questions, please contact Enrolment Services at oes@durhamcollege.ca or wes@durhamcollege.ca.

HOW CAN I MAKE A TUITION OR SERVICE (E.G. OFFICIAL DOCUMENT REQUEST OR TRANSCRIPT) PAYMENT?

Credit Card

New students can make a credit card payment through the online student tuition credit card payment link.

If you are a returning student or you have paid your deposit, you can make a credit card payment through your MyCampus account. Once logged in, you refer to Helpful Links > Paying Your Fees > Credit Card Payment.

Bank payments

Students can make a payment through their banking institution. To make this payment, your payee would be either ‘Durham College’ or ‘Durham College-Tuition’, and the account number would be your nine-digit student number.

Please note: electronic banking takes 3 to 5 business days to be received by the college.

If you have any questions, please contact us directly at oes@durhamcollege.ca or wes@durhamcollege.ca.

HOW LONG DO I HAVE TO MAKE MY PAYMENT?

Students will be given five business days to make their payment. Failure to make payment within this time frame may result in course removal. If you have any questions, please contact Enrolment Services at oes@durhamcollege.ca or wes@durhamcollege.ca.

HOW DO I REQUEST A COPY OF MY TRANSCRIPT?
  • If you are applying to another institution, you may complete your request through the Ontario Universities’ Application Centre (OUAC) or Ontario College Application Service (OCAS) portal, which will expedite your request.
  • Depending on the individual need, you may be able to use an unofficial transcript. This can be accessed through your MyCampus account under Helpful Links > Student Records > Grades > View Unofficial Academic Transcript.
  • You can also submit a form for processing where your transcript will be mailed through Canada Post to the address on file or your form.

It can take up to two to three weeks during this time for your transcript to be processed, and there is a $14 charge per official transcript request.

There is no pick-up option until the college returns to full services.

If you have any questions, please contact Enrolment Services at oes@durhamcollege.ca or wes@durhamcollege.ca.

HOW CAN I OBTAIN MY VERIFICATION OF ENROLMENT (VOE)?

Post-secondary students and students in the School of Professional and Part-time Learning can access their verification of program and semester enrolment letters through MyCampus under Helpful Links > Student Records.

Please note: a verification of semester enrolment letter is only available once you have registered for the chosen semester.

If you require a customized letter you can email oes@durhamcollege.ca and request the letter using the Official Documentation form. Please note there is a $6 service charge.

If you require a government verification form (eg. Service Canada or CPP) please email oes@durhamcollege.caPlease note these forms can only be filled out as of September 9 the first day of classes.

HOW CAN I REGISTER FOR A COURSE IN THE SCHOOL OF PROFESSIONAL AND PART-TIME LEARNING?

Course registration can be done online by visiting www.durhamcollege.ca/ppl. If you have any questions, please contact ppl@durhamcollege.ca or oes@durhamcollege.ca.

HOW CAN I ACCESS MY T2202 (TAX FORM)?

Students can easily access their T2202 on their MyCampus account under Helpful Links > Student Records > Canadian Tax Forms If you have any inquiries, please contact us directly at oes@durhamcollege.ca or wes. If you need to reset your MyCampus password, go to the MyCampus login page and follow the reset password link under the MyCampus Login.  If you require assistance, please call IT Support at 905.721.3333 or click here to go to the Service Desk portal.

WILL MY FEE APPEAL STILL BE REVIEWED DURING THIS TIME?

Yes, fee appeals will still be reviewed on an ongoing basis. Decisions will be communicated via email. If you have any questions, please contact us directly at oes.

WILL MY WITHDRAWAL STILL BE PROCESSED AT THIS TIME?

Domestic program and School of Professional and Part-time Learning course withdrawals will continue to be processed. The international office must process international withdrawals.

If you have any questions, please contact us directly at oes@durhamcollege.ca or wes@durhamcollege.ca.

I AM AN APPRENTICE; HOW DO I WITHDRAW FROM OR DEFER MY APPRENTICESHIP OR OFFER OF CLASSROOM TRAINING?

Contact your designated Ministry of Labour, Training and Skills Development (MLTSD) Employment Training Consultant (ETC). They will advise you what is possible at this time. If a withdrawal is necessary, complete an Official Withdrawal form and send it to wes@durhamcollege.ca.

HOW CAN I OBTAIN A DUPLICATE COPY OF MY CREDENTIAL?

At this time, we are unable to produce duplicate credentials. You may complete and submit the Duplicate Credential Request, which will be processed when we return to full service.

At this time you may request a verification of graduation letter using the Official Documentation form. Please note there is a $6 service charge.

If you have any questions, please contact Enrolment Services at oes@durhamcollege.ca or wes@durhamcollege.ca.

Credit Transfer

Credit Transfer

HOW CAN I PAY FOR MY CREDIT TRANSFER APPLICATION?

You can make a payment for your credit transfer application online via the Credit Transfer portal on MyCampus.

After logging in to MyCampus, you can find the Credit Transfer portal on the right-hand side of the page under Helpful Links > Registration > Application for Credit Transfer.

If you have any questions about your application, please contact transfers@durhamcollege.ca.

CAN I REQUEST TO HAVE MY TRANSCRIPT(S) MAILED TO THE CREDIT TRANSFER OFFICE AT DURHAM COLLEGE?

We advise that you request to have an electronic transcript sent to Durham College directly, or mailed to your home address where you can then forward a scanned copy to transfers@durhamcollege.ca.

Will there be a delay in processing my credit transfer application?
Yes, if you have submitted a credit transfer application, there may be a delay with the subject matter expert (SME) assessing your request. If you have any questions about your application, please contact transfers@durhamcollege.ca.
Prior Learning and Assessment Recognition (PLAR)

Prior Learning and Assessment Recognition (PLAR)

What will happen to my PLAR challenge (assignment or exam) that was submitted via courier?

If you have submitted your PLAR challenge, there will be a delay with the subject matter expert (SME) assessing your challenge. If you already have mailed your challenge and/or exam to the college, please email PLAR@durhamcollege.ca indicating the date it was mailed out. If applicable, please provide a tracking number. Challenges and exams will be held at the college until the SME is able to pick it up.

If your exam was written with a proctor, please have your proctor email PLAR@durhamcollege.ca with the date your exam was mailed out. If applicable, please provide a tracking number.

If you were scheduled to complete your exam via proctor and are now not able to do so, please email PLAR@durhamcollege.ca.

Can I still pay for my PLAR application in-person?

No, in-person payments are not available at this time. You can pay for your PLAR application online via the MyCampus portal. You can make payments on MyCampus by clicking the following on the right-hand side of the page: Helpful Links > Paying Your Fees > click Credit Card payment.  If you do not have access to MyCampus, please email PLAR@durhamcollege.ca.

Will there be a delay in processing my PLAR application?

Yes, if you have submitted a PLAR application, there may be a delay with the subject matter expert (SME) assessing your request. If you have any questions about the status of your PLAR assessment, please email PLAR@durhamcollege.ca. Telecommunications to the PLAR line ext. 3503 is currently suspended.

Financial Aid and Awards
I NEED FINANCIAL ASSISTANCE: WHERE CAN I RECEIVE SUPPORT?

Financial Aid is successfully providing services virtually. Information on how students can access our services is available online under the Student Supports section of the Fall Semester tab.

Can I still book appointments with the Financial Aid and Awards office?

Appointments can be booked through MyVisit for existing students. All Financial Aid appointments will be conducted virtually. Please do not come onto the campus for your appointment.

How can I contact Financial Aid and Awards?

Financial Aid and Awards phone inquiries are currently suspended. Please send your question via email to the corresponding email address below. To avoid delays, all emails should be sent from your DC Mail account and include your full name (first and last) as well as your student number.

Financial aid inquiries: financialaid@durhamcollege.ca.

Student awards inquiries: studentawards@durhamcollege.ca.

On-campus employment inquiries: dcstudentemployment@durhamcollege.ca.

You can also reach us through Live Chat during the following hours:

Monday, Tuesday, Thursday, and Friday
8:30 a.m. to 4:30 p.m.

Wednesday
10 a.m. to 4:30 p.m.

What is the current process for bursaries & awards?

Bursary applications will be available at the start of the school year via the Financial Aid tab in MyCampus. Bursary applications and deadline dates can also be found in MyCampus on the Financial Aid tab

What if I have non-OSAP related paperwork for the Financial Aid Office?

Documents required for Financial Aid and Awards purposes other than OSAP should be scanned in PDF format and forwarded to the appropriate email as listed below or to your financial aid coach if you have been dealing with them directly.

Financial aid inquiries: financialaid@durhamcollege.ca.

Student awards inquiries: studentawards@durhamcollege.ca.

On-campus employment inquiries: dcstudentemployment@durhamcollege.ca.

HOW DO I FIND OUT WHAT IS GOING ON WITH MY OSAP APPLICATION?

Your OSAP status Is available to you online 24/7 via your OSAP account at www.ontario.ca/OSAP. You should check your status regularly to make sure you have uploaded all required documents to support your application.

HOW DO I GET MY OSAP FUNDING?

Confirmation of enrolment and release of OSAP funding will begin the week prior to start up. You do not have to initiate this process as it is automatic once your OSAP file is complete and error free. The earliest funds will be released is the first day of classes. You can expect to see your funds within 5-10 business days. You can check this status online as well on their OSAP account.

HOW DO I GET MY OUT OF PROVINCE FUNDING?

Confirmation of enrolment and release of out of province funding will begin the week prior to start up. Please ensure all required documents to support the release of your funding have been sent to the Financial Aid office. The earliest funds will be released is the first day of classes. Students can expect to see their funds within 5-10 business days of their enrolment being confirmed.

Student Academic Learning Services (SALS)
WHAT HOURS IS SALS OPEN?

SALS employees are working remotely Monday to Friday from 9 a.m. to 5 p.m.

Virtual appointments can be arranged by calling 905.721.2000 ext. 2491 or ext. 4221.

How do I book appointments with SALS employees?

A list of SALS service areas is provided below. Please call 905.721.2000 ext. 2491 or ext. 4221 to schedule an appointment.

Subject
Basic math, business math
Physics, statistics and technical math
Biology, anatomy, physiology
Writing skills/referencing/academic Integrity
ESL/writing Skills
Accounting and business
Chemistry
Learning Skills
Peer tutoring
Director, questions / concerns Nicky.Patel@durhamcollege.ca
ARE SUBJECT-SPECIFIC TUTORIALS RUNNING?

For information on subject-specific tutorials, please refer to the corresponding subject units in SALS ONLINE on DC Connect. Tutorials will be delivered via Zoom.

WHAT SALS WORKSHOPS ARE RUNNING?

Learning skills and writing skills workshops are available through SALS ONLINE. The Academic integrity workshop will also be held on Zoom. No face-to-face workshops are currently being offered.

WHERE CAN I FIND ACCURATE, UP-TO-DATE INFORMATION ABOUT SALS?

Students are encouraged to use SALS ONLINE resources to support their learning and check Announcements in SALS ONLINE for updates regarding available help. We will do our best to support you.

IS PEER TUTORING RUNNING?

Basic peer tutoring is being offered virtually. Students are not to meet face-to-face.  Any other questions, please email SALS@durhamcollege.ca

UPASS
Will we receive a UPass for use on Durham Region Transit (DRT) this fall?

Students registered in the fall semester will not be charged for the UPass in their ancillary fees this fall. If using DRT public transit, you will be required to pay the applicable rates when entering the bus.

If you have any questions, please contact oes@durhamcollege.ca.

Winter and spring 2020 semester
How will grades work for courses with incomplete lab/shop/studio/placement or other face-to-face delivery requirements?

For courses with lab/shop/studio/placement or other face-to-face delivery requirements, that can not be completed until we return to campus, students will see an incomplete grade (INC) for that course when grades are released. When you are back in class and have achieved the required course learning outcomes, your final grade will replace the “INC”.

Is there a revised grading policy for the winter semester?

Yes, where you have not passed a course, you will automatically receive a Withdrawal (W) notation on your transcript. This will be reflected on your permanent transcript as a reflection of DC’s response to the COVID-19 pandemic. As per the Grading Policy, you will not be granted credit for courses in which a ‘W’ was awarded, and the ‘W’ grade will not impact your GPA. You will still be required to repeat the course where necessary to complete program requirements. The course where a ‘W’ grade has been assigned will not count as a course attempt. There will not be a resulting tuition refund.

Where you have received a passing numeric grade in a course, but do not want that result to appear on your transcript or to adversely impact your GPA, you can have your numeric grade converted to Satisfactory (SAT) grade. To take advantage of this opportunity, you must complete the SAT Conversion form that will be available on MyCampus and submit it to Strategic Enrolment Services (SES).

Students who choose this option should be aware that your eligibility for honours and awards (including financial aid awards that consider GPA) may be impacted. You may not be eligible for credit transfer, which may impact the evaluation of your transcripts (for admissions, credit transfer or advanced standing) and transfers to co-op options at Durham College and at other academic institutions.  

Future Students and Applicants

CAN I STILL APPLY TO DURHAM COLLEGE?

Yes, applications are available at www.ontariocolleges.ca and applications are being processed. For a step-by-step overview on becoming a student this September visit our Student in a Day page.

HOW DO I APPLY FOR A PROGRAM?

Once you have found a program you are interested in and wish to apply, applications for open programs can be made online at www.ontariocolleges.ca

As the equal consideration deadline for September 2020 has passed, applications are currently being accepted on a first-come, first-serve basis. Please ensure that you are requesting electronic transcripts to be sent at this time.

If you have any questions about the application process, please connect with our recruitment team at recruitment@durhamcollege.ca.

If you have applied and have questions about your application, please contact Admissions at admissions@durhamcollege.ca.

WHAT PROGRAMS ARE STILL OPEN FOR JANUARY 2021 AND WHAT ARE THE ADMISSION REQUIREMENTS?

For available programs, please click here. Once you have researched and found a program you are interested in, click on the program page to view admission requirements, program details, costs, transfer options and more. Should you have more questions about any program, please feel free to email our recruitment team at recruitment@durhamcollege.ca.

WHAT HOURS WILL THE ADMISSIONS OFFICE BE AVAILABLE VIRTUALLY?

Admission staff are available between the hours of 8:30 a.m. and 4:30 p.m. by email at admissions@durhamcollege.ca, by live chat and by phone at 905.721.3000. In-person service on campus is not currently available.

WHAT IF I CAN’T GET A TRANSCRIPT BECAUSE MY SCHOOL IS CLOSED?

Please contact admissions@durhamcollege.ca for next steps.

ARE CAMPUS TOURS, IN-PERSON APPOINTMENTS AND ON-CAMPUS EVENTS STILL AVAILABLE?

At this time, all on-campus events, including campus tours, Open House and in-person appointments, are cancelled. However, the recruitment team is available remotely to answer your questions. Members of the recruitment team are also available to schedule virtual program information appointments.

To book an appointment, please email recruitment@durhamcollege.ca.

WHAT IS THE PROCESS FOR OSAP APPLICATIONS, DISBURSEMENTS AND SUPPORTING DOCUMENT UPLOADS AT THIS TIME?

OSAP applications and disbursements will continue to be processed without any interruption. Until further notice, any supporting documents you are required to submit for your OSAP application should be uploaded directly to your OSAP account.  Instructions on how to upload can be found on the OSAP website.  www.ontario.ca/OSAP.

HOW WILL PROGRAMS IN THE WINTER SEMESTER BE DELIVERED?

For the winter semester, Durham College is delivering as many programs remotely as possible.

DC will deliver programming through a combination of face-to-face and remote delivery for those programs that cannot be delivered fully remotely.

To review your program delivery method please review the program list on the COVID-19 information page.

HAVE ANCILLARY FEES BEEN REDUCED FOR THIS SEMESTER?

Yes, fall ancillary fees have been reviewed and adjusted to reflect remote delivery. Students can expect a savings of $190.28 for the fall semester.  

WHY DO WE NEED TO PAY ANY ANCILLARY FEES?

Some ancillary fees are used to support the college’s infrastructure that are non-tuition-related expenses and are subject to approval through a framework that involves both Durham College and the independent student union, Durham College Student Inc. (DCSI).

Any increases or new ancillary fees are voted on by a committee and in some cases by a referendum to support the college's investment in facilities that students value like the Campus Recreation Centre and Student Centre. While we understand that there may be limited access to campus this coming fall, we can assure you that most of our services will be offered remotely. Adjustments made to the fall ancillary fees have been carefully reviewed by both DC and DCSI to ensure that students are paying for services that they will receive in this upcoming semester and into the future.

International Students, Applicants and Agents

Current International Students
I AM AN INTERNATIONAL STUDENT. CAN YOU GIVE ME MORE INFORMATION ON MY MORCARE POLICY? FOR EXAMPLE, HOW MUCH WILL THE HEALTH INSURANCE COVER FOR VIRUS EXAMINATION AND TREATMENT IN CASE I AM SICK DUE TO COVID-19?

Morcare coverage for inbound (international) students and medical coverage remains the same, as documented within the current policy, including testing and treatment for COVID-19 being fully covered.  If you are advised by a public health official to get the test for COVID-19, the cost will be covered by Morcare. You can submit the claim directly to Morcare online.

Remember that you are not covered for Morcare health insurance or Student VIP Blue Cross health insurance in your own country.

For more information on international student health care coverage, please go to the Morcare website and select Durham College.

I WILL NOT BE TRAVELLING TO CANADA THIS TERM; I WILL BE STUDYING ONLINE. CAN I OPT OUT OF HEALTH INSURANCE?

If you are taking your Durham College program from outside of Canada, you can opt out of health insurance coverage for the fall 2020 semester. To opt out, go to:www.studentvip.ca/dcsi  and click on the pulsing “Opt-Out” tile.

The opt out period is September 1 to September 30, 2020. The opt out form will close on September 30, meaning you must opt out by this date at the latest otherwise you will remain enrolled in the health insurance plans. No exceptions will be made if the opt out deadline is missed.

If you choose to opt out, a credit will be applied to your account and used towards your next semester's fees.

If you are in your last semester of studies, you can request a refund of any credit on your account by emailing intlfinance@durhamcollege.ca.

Are the residences open?

Yes. Student residences are still open and students living on campus are permitted to stay until the end of the academic term.

For additional questions, contact the residence via their website to live chat, call 905-728-8700 ext. 8100 (Oshawa) and 905-728-8700 (Whitby) or email info@dc-otresidence.ca

WHAT SPECIAL MEASURES IS THE FEDERAL GOVERNMENT TAKING FOR INTERNATIONAL STUDENTS?

Keep checking this page for up-to-date information on special measures put in place by Immigration, Refugees and Citizenship Canada (IRCC) to help international students, temporary and permanent residents, and applicants affected by COVID-19.

WHAT IS THE COLLEGE’S POLICY ON STUDENTS TRAVELLING INTERNATIONALLY?

DC is restricting college academic and business-related travel and is strongly encouraging employees or students to avoid all non-essential travel outside of Canada.

DC employees and students who are travelling for personal reasons outside of Canada are advised to continue to monitor the Government of Canada guidelines and follow the protocols listed for travel.

Students and employees returning to Canada must:

  • Self-isolate for 14 days after your return from travel outside of Canada.
  • Monitor your health for fever, cough or difficulty breathing.
  • Wash your hands often for 20 seconds and cover your mouth and nose with your arm when coughing or sneezing.

If you develop a fever, cough or difficulty breathing within 14 days:

  • Continue to isolate yourself from others.
  • Immediately call a health-care professional or public health authority In Ontario call 1-866-797-0000 or visit Public Health Ontario’s website more information.
    • Describe your symptoms and travel history.
    • Follow their instructions carefully.
WILL MY COURSES MOVING ONLINE AFFECT MY POST-GRADUATION WORK PERMIT (PGWP) ELIGIBILITY?

Immigration, Refugees and Citizenship Canada (IRCC) has announced that, for international students in Canada, courses of study being delivered online on an exceptional basis due to COVID-19 will not affect PGWP eligibility. For new measures please check this page.

IS THERE FINANCIAL SUPPORT AVAILABLE TO INTERNATIONAL STUDENTS WHO HAVE LOST THEIR JOB AS A RESULT OF COVID-19?

Yes. If you have lost income because of COVID-19, you may be eligible to apply for the Canada Emergency Response Benefit (CERB) which provides temporary income support. To be eligible for the CERB, you must reside in Canada and have a valid Social Insurance Number. Workers who are not Canadian citizens or permanent residents – including temporary foreign workers and international students – may be eligible to receive the CERB if they meet the other eligibility requirements. For more information and application instructions, please visit https://www.canada.ca/en/services/benefits/ei/cerb-application.html. The portal for accessing this new benefit launched on April 6.

In addition, students who have been financially impacted by COVID-19 can apply to the International Student Emergency Bursary. This fund is intended to support students with proven financial need due to COVID-19. This includes students who have lost income, are unable to secure a job to support expenses, are unable to transfer money from their home country to Canada, are unable to return to their home country and have therefore incurred unforeseen in-Canada costs (housing, etc.), and other impacts.

This emergency bursary is awarded on an individual basis after a careful review of a student’s expenses, income, employment and personal situation. The amount awarded will be based on a student’s individual assessed need.

If you require emergency financial support and would like to apply, email isa@durhamcollege.ca to discuss your financial concerns. In your email, include an outline of your financial need. You will be asked to complete a needs assessment application.

I HAVE A JOB OFFER FOR MORE THAN 20 HOURS/WEEK AND WOULD LIKE MY COURSE COMPLETION LETTER SOONER SO I CAN ACCEPT THE OFFER. CAN YOU ADVISE ME?

If you graduated in July/August 2020, your Verification of Graduation letter will be ready in your MyCampus on October 29, 2020. If you have a full-time job offer, please send a copy of your job offer to ISA@durhamcollege.ca; you might be eligible to receive your Verification of Graduation letter sooner. Apply for your PGWP before the expiry date of your study permit.

If your job offer is in an essential service, you can work more than 20 hours per week. IRCC has temporarily lifted the restriction on working 20 hours per week for essential services due to COVID-19. For further details and a list of essential services, see: https://www.canada.ca/en/immigration-refugees-citizenship/news/2020/04/removing-barriers-for-international-students-working-in-essential-services-to-fight-covid-19.html

If your job offer is for a position that is not considered an essential service, contact ISA@durhamcollege.ca.

HOW LONG DO I HAVE TO APPLY FOR MY POST-GRADUATION WORK PERMIT (PGWP)?

You have 180 days beginning from the date listed on your Verification of Graduation letter or when you receive your final marks, whichever date is earlier, to apply for your PGWP. For example, if you completed your courses in April 2020 and your Verification of Graduation(graduation) letter is dated June 22, you have 180 days starting from then.

WHEN CAN I START WORKING FULL-TIME?

If you wish to work full-time once you apply for your PGWP, you will need to apply for your PGWP before your study permit expires.

Students with a valid study permit may continue working 20 hours per week until they receive their Verification of Graduation letter.

Once you receive the Verification of Graduation letter, you must stop working until you submit your PGWP application.

After submitting your PGWP application, students who had a valid study permit at the time of applying for the PGWP may work full-time until a decision has been reached.

HOW DO I APPLY FOR A POST-GRADUATION WORK PERMIT (PGWP)?

IRCC has provided a helpful guide for applying for a PGWP. See here: https://www.canada.ca/en/immigration-refugees-citizenship/services/study-canada/work/after-graduation/about.html

If you have extended your stay as a visitor OR extended your study permit, include the submission confirmation letter of either of these extensions in your PGWP application.

For all Durham College students who have recently completed their programs, it will be helpful to write a letter of explanation to the immigration officer within your application to note that while you have graduated and you have your official Verification of Graduation letter, due to COVID-19 your official transcripts are unavailable, and provide the Unofficial Transcript Letter from Strategic Enrolment Services, signed by our Registrar. Provide these explanations in one PDF file and include in your application in the section “Client Information” file. Include your study permit in this PDF file, as well.  If you need more information during this process, contact ISA@durhamcollege.ca

I PLAN ON STAYING IN CANADA UNTIL I APPLY FOR MY POST-GRADUATION WORK PERMIT (PGWP), BUT I DON’T WANT TO WORK.

If you plan on staying in Canada while waiting to apply for your PGWP and not work, but your study permit expires before you apply, you can apply to remain in Canada as a visitor to keep your legal status while waiting for your PGWP. In your PGWP application, include the submission confirmation letter of your application to extend your stay as a visitor. Here’s how to extend your stay in Canada as a visitor. For more information, see Guide 5551 – Applying to Change Conditions or Extend Your Stay in Canada – Online application.

IRCC REQUIRES AN OFFICIAL TRANSCRIPT FOR MY POST-GRADUATION WORK PERMIT (PGWP) APPLICATION, BUT I’VE HEARD THESE AREN’T AVAILABLE. WHAT SHOULD I DO?

IRCC states that to apply for a PGWP, you require:

  • an official letter from your school that confirms you’ve completed your study program (for Durham College graduates, this is your Verification of Graduation letter)
  • an official transcript, OR a copy of your transcript from your school’s website

See IRCC’s website for details.

While IRCC will accept a copy of your transcript from our website, we recommend that students use their official transcript to put together the best application possible.

However, access to the Durham College campus is limited due to efforts to contain the spread of COVID-19. With no access to printing and postage facilities, Strategic Enrolment Services has suspended paper (official) transcript services at this time, until we are back on campus.

To support your PGWP application, please download and include the Unofficial Transcript Letter from Strategic Enrolment Services, signed by our Registrar. This letter, which can also be found in the Need to Know section of MyCampus, will explain to an IRCC Officer that Durham College official transcripts are not available at this time.

We also encourage you to write a brief explanation in your application, as the first page of your Client Information File (a section in the PGWP application form), about why you are including a copy of your transcript instead of your original transcript. A sample note may be:

Dear IRCC Officer, 

Please note that I have included a copy of my transcript from my school’s website in my application for a Post-Graduation Work Permit. Due to our Strategic Enrolment Services offices working off-campus in an effort to stop the spread of COVID-19, they are unable to print official transcripts at this time. Please see the letter from our Registrar, included in my application, that confirms this information.

Thank you for your consideration,

{Your name}

In addition, according to new rules by IRCC in response to challenges presented by COVID-19, you can apply for your PGWP without having all of the required documents at the time of application. IRCC has stated that they “will not refuse an application for non-compliance”. This means that the IRCC officer will keep your application open while awaiting your documents. Detailed information from IRCC is available here:

https://www.canada.ca/en/immigration-refugees-citizenship/corporate/publications-manuals/operational-bulletins-manuals/service-delivery/coronavirus/temporary-residence/study-permit.html

WHEN CAN I RECEIVE MY OFFICIAL COURSE COMPLETION LETTER?

The course completion letter is now called the Verification of Graduation letter.

Current and past graduates can obtain a copy of their graduation status(es) at Durham College by visiting MyCampus to obtain your Verification of Graduation letter. This official letter can be accessed at any time on MyCampus and will provide you with your graduated status whether you have just begun your program, have applied to graduate or have successfully graduated from your program.  You can provide this letter to another academic institution for admission, for employment or for PGWP purposes.

If you completed your program in July/August 2020, your Verification of Graduation letter will be ready in your MyCampus on October 29, 2020.

HOW CAN I GET MY VERIFICATION OF GRADUATION LETTER?

Please visit MyCampus, in the DC Home tab, go to the right side of the page and under “Student Records” click on Verification of Graduation letter.

If you have any questions regarding the status of your letter please email convocation@durhamcollege.ca.

If you graduated in July/August 2020, your Verification of Graduation letter will be ready on October 29, 2020. If you have a full-time job offer, please send a copy of your job offer to ISA@durhamcollege.ca;you might be eligible to receive your graduation letter sooner. You should apply for your PGWP before the expiry date of your study permit.

I HAVE ALREADY APPLIED FOR MY POST-GRADUATION WORK PERMIT WITHOUT HAVING MY VERIFICATION OF GRADUATION LETTER AND MY OFFICIAL TRANSCRIPT. RECENTLY I HAVE RECEIVED MY VERIFICATION OF GRADUATION LETTER. HOW CAN I SEND IT TO IRCC TO BE ADDED TO MY DOCUMENTS?

After submitting your PGWP application, if you have received a letter from IRCC requesting you provide one or more documents, a new section was created on your application page.

Sign in to your IRCC account (MyCIC), click the “View submitted application” button at the bottom of the page and follow the instructions provided on the Documents Submitted page.

Should you be unable to provide the information and/or other documents requested, you must advise IRCC in writing detailing the reasons why you cannot provide the document/information requested.  You must upload this written explanation electronically through the MyCIC portal instead of the document requested. This would include, for example, that your official transcript is not available due to COVID-19 situation.

AS A CURRENT STUDENT, WHO CAN I CONTACT IF I HAVE MORE QUESTIONS?

Please contact ISA@durhamcollege.ca. Be sure to include your name and student number in your email.

International Applicants and Agents
I AM AN INTERNATIONAL STUDENT ADMITTED TO THE JANUARY INTAKE. SHOULD I STILL MAKE ARRANGEMENTS TO TRAVEL TO CANADA AND START MY PROGRAM?

Our January intake is open for international students and is currently set to start as scheduled. Due to the fast-changing situation, it is advisable that students visit our website for updated information and contact details. There are currently travel restrictions in place for travel to Canada. We will continue to post the most up-to-date information with regards to the January semester as it becomes available.

I PLAN TO TRAVEL TO CANADA, WHAT ARRANGEMENTS DO I NEED TO MAKE?

When you travel to Canada, you are required to quarantine for 14-days and we can help with that.  Please find information on the arrival services that we offer, including quarantine requirements here.

I AM AN INTERNATIONAL APPLICANT, BUT I CAN’T ACCESS IELTS OR TOEFL TESTING. HOW CAN I COMPLETE MY ADMISSION STEPS?

Information on English language proficiency requirements for admission to Durham College can be found here.

In addition to checking English language proficiency requirements for admission, please check English language proficiency requirements for your visa and study permit as required by IRCC for your country with your nearest Canadian Embassy or Visa Application Centre (VAC), as you may still need to write an in-person IELTS or TOEFL test for visa or study permit processing

If you have additional questions about admissions, please contact the international admissions team at internationalapplications@durhamcollege.ca.

Who can international applicants contact if they have a question?

Applicants with questions can contact us at internationalapplications@durhamcollege.ca.

WHAT SPECIAL MEASURES IS THE FEDERAL GOVERNMENT TAKING FOR INTERNATIONAL STUDENTS?

Keep checking this page for up-to-date information on special measures put in place by Immigration, Refugee and Citizenship Canada (IRCC) to help international students, temporary and permanent residents, and applicants affected by COVID-19.

I am an international applicant, but I can’t access IELTS or TOEFL testing. How can I complete my admission steps?

Durham College will be accepting results from the Duolingo English Test until August 31, 2020. This interim measure has been approved as an alternative for applicants who cannot access testing at English Language testing centre closed as a result of the COVID-19 pandemic. The College reserves the right to add additional testing once students arrive on campus, in order to ensure that students’ learning is supported appropriately.

Minimum Scores

Certificate and Diploma Programs:  105

Most one-year certificate programs

Most two-year diploma programs

Most three-year advanced diploma programs

Post-Graduate and Degree programs:  110

One-year Ontario college graduate certificate and compressed, fast-track programs and the following diploma or degree programs:

  • Behavioural Science - Honours Bachelor
  • Dental Assisting (levels I and II)
  • Dental Reception and Administration
  • Health Care Technology Management - Honours Bachelor
  • Journalism
  • Massage Therapy
  • Music Business Administration/Music Business Management
  • Police Foundations
  • PR and Strategic Communications
  • Social Service Worker
  • Sport Administration/Sport Management

The following selected programs:  120

  • Practical Nursing
  • Communicative Disorders Assistant (graduate certificate)

TOEFL is now offered online.  Access to a new online test has recently been posted on the TOEFL website.   Here is the link:https://www.ets.org/s/cv/toefl/at-home/

Please note: If a student is from an SDS Country, it is up to the student and agent to verify with IRCC if using Duolingo will affect their applications as an SDS student. If it will, student will need to apply under the general stream as we have no control or say over IRCC rulings.

Sports

HOW ARE VARSITY SPORTS AT DC AFFECTED?

The Ontario Colleges Athletic Association (OCAA) has made the decision to cancel its sanctioned varsity athletic season for both the fall 2020 and winter 2021 semesters.

Durham College (DC) sports directly affected by this decision include:

  • Fall sports: baseball, softball, rugby, rugby 7, soccer and golf activities and competitions
  • Winter sports: men’s and women’s basketball, men’s and women’s volleyball and indoor soccer.
WHY IS OCAA VARSITY COMPETITION SUSPENDED THIS FOR THE 2020-21 SEASON?

First and foremost, the health and safety of the student athletes and everyone involved in varsity and recreational sports is a top priority.

Durham College has adopted a hybrid academic delivery model for the fall and winter semester, thereby minimizing the number of students and staff on campus. This decision to cancel the OCAA varsity competition aligns with this decision.

HOW WILL STUDENT ATHLETE ELIGIBILITY BE IMPACTED BY THE OCAA COMPETITION CANCELLATIONS?

CCAA eligibility consumption will be waived for the entirety of the 2020-21 seasons.

What will this mean for recruiting and new athletes to each school?

The OCAA is continuing to recruit student athletes to attend schools for when varsity sports fully resume. New students coming in September are encouraged to carry on their education path as planned.

Employees

College Closure
Will I continue to be paid during the college closure?

DC has implemented a pay continuity model to protect the wages of our employees, while we continue to assess the impact of the COVID-19 outbreak on our operations. The model of pay continuity is in place until further notice.

If I need to come to campus for some essential work items, can I do this? Who should I notify?

The college campuses are currently closed. Employees who are considered essential services have been advised by their supervisor, all other employees are not to go to campus, per the Government of Ontario’s directive. 

Work Related Items
I’ll be working from home during the campus closure, what am I expected to do?
  • Ensure you have a suitable remote work space, taking into consideration safety, ergonomics, privacy and confidentiality.
  • Ensure an internet connection is available.
  • Managers should ensure they have a means of contacting all of their employees during the closure period, and have communicated how they should contact them.
  • Guarantee regular check-in of work voicemail and/or have calls forwarded to a home, or cell phone device. Voicemail should also be updated to identify to callers the frequency with which voicemails will be checked.
    • Sample voicemail message: Due to COVID-19, Durham College’s campuses and Pickering Learning Site are closed. Academic programs and operations have transitioned online. This voicemail is being checked on a daily basis. I will return your call, or feel free to reach me via email. The most up-to-date information on the college's operations is available on the DC website. Thank you.
  • Use teleconferencing, Skype for Business or Office 365 to hold and attend meetings as necessary.
  • Log into email and calendar regularly.
  • Ensure access to applications and files remotely and request VPN access, if necessary. Note: VPN access is not necessary to access email, DC Connect, ICE, Office 365 or MyCampus. Employees require VPN access to connect to Banner, Fast and the network drives.
  • Fulfill the expectations agreed upon with their manager regarding the scope of their remote work assignment and honour agreed upon hours of availability to communicate.
  • Avoid working on personal computers, and take all reasonable steps to ensure the protection of confidential information.
  • Report any malfunctions to equipment as soon as possible to supervisor and IT Services.
  • Continue to report absences due to injury, illness, or caring for a family member to their supervisors/attendance keeper as soon as possible.
What does work from home mean?

In support of business continuity plans, most employees, with the exception of small teams of in-person essential services, are being asked to work from home. Below are some guidelines to assist managers and employees with establishing and maintaining work from home arrangements.

·     A work from home arrangement should maintain an employee’s regular hours of work, any shifts in hours of work or availability should be discussed with your manager in advance.

·     Working from home does not change the basic terms and conditions of employment under the applicable collective agreement, employment contract, policies and law. All employees are expected to continue to comply with college policies while working remotely.

·     In some cases, a manager may require an employee to report in a different way, or with different levels of frequency than when they are working onsite. This is generally to ensure the manager is up-to-date. For example, the manager may wish to schedule additional update meetings, have updates provided by email, or implement schedules and methods of reporting.

·     The length of time work from home arrangements are in place will be based on direction from government officials and business continuity decisions made by DC.

What are some guidelines for ensuring I have an appropriate workstation set up at home?

A remote workspace should provide a comparable level of health, safety and security to college office space. For more information about ensuring a safe work space at home, visit the Canadian Centre for Occupational Health and Safety website

What should I do if a student or colleague discloses COVID-19 related symptoms?

Please direct the person to Public Health information and advise they follow the direction provided.  Please do not share health related information with others, without the express consent of the individual.

Am I expected to work from home if I am advised by Public Health to self-isolate?

If you are in self isolation due to travel, or another reason as directed by Public Health, but are not symptomatic, you are able to work remotely.

 

I am having difficulty working from home due to my family’s demands and care responsibilities have increased due to other organizations closures. What should I do?

If you are having difficulty keeping up with work while remote, please talk to your manager to review options, such as other accommodation measures, taking accrued vacation, borrowing on future vacation, change of schedule etc. 

What is Work@home and how will it help me?

The Human Resources department, in collaboration with Communications and Marketing, has created a new section on ICE called Work@home. Dedicated to supporting employees while they are working from home, the site provides a variety of resources and new ways to connect with the DC community during the COVID-19 pandemic.

Some of the resources on Work@home include tips and tricks for working remotely, online professional development offerings, health and wellness webinars/resources, virtual coffee breaks, and information on employee benefits and the Employee and Family Assistance Program.

Employees are encouraged to take some time to check out this great new resource.

How do I access my ROE (Record of Employment)?
An employer is not obligated to provide a paper copy when an electronic ROE is filed. An employee can assess their ROE online through Service Canada at https://www.canada.ca/en/employment-social-development/services/my-account.html.
Is Durham College (DC) making return-to-campus plans?

As Ontario's government continues a staged approach to re-opening the province, DC is developing plans for a phased return to campus when it is safe to do so.

A key consideration in DC's planning is safeguarding our workplace. To ensure protocols are in place to support employee health and safety, DC and Ontario Tech University established a joint Return to Work (RTW) operational task force.

The RTW task force has developed revised Working on Campus guidelines for employees whose roles required them to be on campus for the continuity of campus operations.  Based on current public health and government advice, this document outlines specific actions taken to ensure a safe work environment for employees. It also guides managing and maintaining a safe workplace as campus operations resume in the future.

Despite DC's closure in mid-March, some essential services have remained on-campus. In the coming weeks, DC will be working toward a very careful and thoughtful phased reopening of additional essential services on campus, when it is safe to do so and based on government guidance.

More information will be shared as decisions regarding the reopening framework for the safe resumption of on-campus operations are made. Ensuring the health and well-being of our employees, students and the broader community will always remain our first priority.

Personal Health
What should I do if I am experiencing COVID-19 like symptoms?

Please follow the directions set out in the Durham College COVID Reporting infographic and continue to follow the direction provided by Durham Region Health.

What should I do if I need to self-isolate?

Please continue to follow the direction provided by Durham Region Health.

What should I do if an employee or colleague discloses to me they are experiencing COVID-19 symptoms?

Please continue to follow the direction provided by Durham Region Health.

Do I need to provide a doctor’s note if I am ill due to COVID-19?

The college has reinstated its standard sick note policy in which employees must provide a doctor’s note for short term sick leaves longer than 5 days.

For leaves due to illness or injury longer than 10 days, the college has also reinstated its policy that requires physician’s clearance and disclosure of any required accommodations prior to returning to work.

The exception to the above will remain in instances where an employee has been diagnosed with COVID19 or are self-isolating because they are believed to have COVID19. Or if the employee has requirements to care for a loved one who is ill with COVID19. In these situations no doctors note will be required. Please speak with your supervisor or your HR Generalist if you have any specific questions.

If an employee or student from DC/Ontario Tech is diagnosed with COVID-19, will DC inform me?

All members of Durham Region are advised to follow the COVID-19 reporting protocol identified by Durham Region Public Health.  The Public Health department will communicate with you directly if there is a need for you to be tested or isolated.  If DC is contacted by Public Health, we will fully cooperate with their investigation.

What health supports are available to employees?
EFAP is available to full-time employees and their eligible dependents.  If you are a contract or part-time employee and are interested in EFAP supports, please contact Kelly.doyle@durhamcollege.ca. EFAP services can be accessed:
Attendance
How are absences due to illness recorded during the campus closure?

Absences due to illness should continue to be reported and recorded through the normal, established process within your department.  Attendance keepers will continue to report attendance to HR.

If an employee who is eligible for sick leave entitlements advises the College that they are ill or injured, the College will compensate that employee using the appropriate sick leave per the normal process.

What is the impact of the college closure on my scheduled vacation?

As of April 7, all support and administrative staff are to utilize all current year leave balances (vacation, and lieu time for support staff) by June 30.

Can my manager reschedule my previously scheduled vacation?

Effective March 18, managers may need to speak with employees about rescheduling vacation.

Benefits
How will sick leave be handled for employees currently on short term disability?

All eligible employees (full-time academic, support and administrative staff as well as partial-load staff) currently on sick leave will continue to follow the normal process for managing their sick leave plans and ensure if needed, that the LTD application process is followed.  For clarity, if an eligible employee exhausts their 100% paid sick days, they would switch to 75% paid sick days until the 130 days elimination period for LTD is reached.

Has Sun Life implemented any changes to my benefits coverage as a result of COVID-19?

For employees who left Canada prior to Wednesday, March 18:

Sun Life is treating illness due to the Coronavirus as any other medical emergency. This means there is no exclusion to treating someone because this is an epidemic vs. another type of medical emergency.

The out-of-country coverage will cover the employee in the event of a medical emergency, even if it is related to the Coronavirus. This applies as long as the employee is within the trip duration limit. For more information please review the College Employer Council update.

For employees who are leaving Canada to travel on or after March 18, 2020:

The administrative exceptions included above will not apply. This is in-line with the Government of Canada’s efforts to prevent non-essential travel and repatriate Canadians traveling abroad.

The following will not be available under the out-of-country travel benefit for employees on or after March 18th:

Coverage of any expenses during and after a period of quarantine (directed by a doctor or public health official), unless the plan member shows symptoms of or has tested positive for COVID-19-19

Employees who are currently abroad, but not in quarantine and cannot return home will continue to have access to out-of-country coverage up to the 60-day limit under the Plan. After this time, they will not have out-of-country coverage.

If an employee or their dependent needs the immediate attention of a doctor for a medical emergency, they must contact Allianz for assistance:

  • In the USA and Canada call: 1.800.511.4610
  • From anywhere else: 1.519.514.0351
  • Fax: 1.519.514.0374

Allianz is available 24 hours a day, 7 days a week.

For more information please review changes to out-of-country coverage due to COVID-19-19.

Will benefits for Partial Load employees be extended beyond the current end date of my contract?

The College will continue to administer Sun Life benefits according to the terms of our negotiated plan, which requires benefits coverage to conclude at the same time the partial load teaching contract ends.

How do I submit a benefits enrolment form during the college closure?

Employees can find the enrolment form on the ICE.

Please complete the enrolment form and send an electronic scanned copy to your Human Resources Generalist via email. If you do not have access to a scanner please take a picture of each page of the enrolment form and email it to your HR Generalist.  Please note that all sections of the enrolment form must be completed and coverage selection must be clear. You must submit the original hard copy of the enrollment form to your HR Generalist within two weeks of the college re-opening.

Health & Safety
What are some guidelines for ensuring I have an appropriate workstation set up at home?

A remote workspace should provide a comparable level of health, safety and security to college office space. For more information about ensuring a safe work space at home, visit the Canadian Centre for Occupational Health and Safety website.

Communications
What if someone from the media contacts me about COVID-19?

Please ensure media inquires are forwarded to DC’s Communications and Marketing team at mediarelations@durhamcollege.ca.

If I have further questions about COVID-19 and the impact to my work for DC, who should I ask?

Please speak with your supervisor.  HR related questions can be directed to your Human Resources Generalist.

Parking
Is there a charge for parking during the fall semester?

Given the diversity of work arrangements for fall 2020 (remote, on-campus or a mix thereof), parking for Durham College employees and students will be offered free of charge.

Parking Services will not sell permits or charge daily parking rates during the fall term and all parking gates will remain open.

Employee parking permits will not automatically renew. Your preferred parking lots will be saved in the Parking Services database and reinstated once automatic renewal resumes.

Which lot can I park in when I come to campus?

Spaces in all parking lots are available on a first-come, first-served basis. Should your desired lot fill up, please use the next available lot. 

Should the Whitby main campus lot fill up, please proceed to the free off-site lot, located at Landmark Cinemas, 75 Consumer’s Drive. A complimentary parking shuttle has been arranged, beginning on Tuesday, September 8, which will run Monday to Friday, between 7 a.m. and 9:30 p.m., at roughly 15-minute intervals.

Is the Parking Services office open?

No, the Parking Services offices will remain closed until further notice.

Who do I contact if I have more questions about parking?

For more information please visit the Parking Services registration website or contact dccares@durhamcollege.ca.

Travel information

Travel information

WHAT SHOULD I DO IF I RECENTLY TRAVELLED TO OUTSIDE OF CANADA?

The Public Health Agency of Canada has issued travel advisories to avoid all non-essential travel outside of Canada.

Students and employees returning to Canada should:

  • Self-isolate for 14 days after your return from travel outside of Canada.
  • Monitor your health for fever, cough or difficulty breathing.
  • Wash your hands often for 20 seconds and cover your mouth and nose with your arm when coughing or sneezing.

If you develop a fever, cough or difficulty breathing within 14 days:

  • Continue to isolate yourself from others.
  • Immediately call a health-care professional or public health authority, and:
    • describe your symptoms and travel history.
    • follow their instructions carefully.

Those returning from Italy, Iran, or Hubei province (China) are asked to contact the public health authority within 24 hours of arriving in Canada and to provide your contact information.

Government of Canada novel coronavirus information line: 1-833-784-4397.

If you think you have COVID-19 symptoms or have been in close contact with someone who has it, use the Government of Ontario’s online self-assessment to help determine if you need to seek further care.

IS DURHAM COLLEGE (DC) RESTRICTING TRAVEL FOR ITS EMPLOYEES AND STUDENTS?

DC is restricting college academic and business-related travel and is strongly encouraging employees or students to avoid all non-essential travel outside of Canada.

DC employees and students who are travelling for personal reasons outside of Canada in the coming weeks are advised to continue to monitor the Government of Canada guidelines and follow the protocols listed for travel.

As of March 14, the Government of Canada is recommending that those currently outside of Canada:

  • Find out what commercial options are still available to return to Canada and consider returning to Canada earlier than planned if these options are becoming more limited.
  • Ensure that you have sufficient finances and necessities, including medication, in case your travels are disrupted.
AS A DURHAM COLLEGE EMPLOYEE WILL MY OUT-OF-COUNTRY INSURANCE COVERAGE BE IMPACTED BY THE CORONAVIRUS (COVID-19)?

For employees who left Canada prior to Wednesday, March 18:

  • Sun Life is treating illness due to the Coronavirus as any other medical emergency. This means there is no exclusion to treating someone because this is an epidemic vs. another type of medical emergency.
  • The out-of-country coverage will cover the employee in the event of a medical emergency, even if it is related to the Coronavirus. This applies as long as the employee is within the trip duration limit. For more information please review the College Employer Council update.

For employees who are leaving Canada to travel on or after March 18, 2020:

  • The administrative exceptions included above will not apply. This is in-line with the Government of Canada’s efforts to prevent non-essential travel and repatriate Canadians traveling abroad.
  • The following will not be available under the out-of-country travel benefit for employees on or after March 18th:
  • Coverage of any expenses during and after a period of quarantine (directed by a doctor or public health official), unless the plan member shows symptoms of or has tested positive for COVID-19

Employees who are currently abroad, but not in quarantine and cannot return home will continue to have access to out-of-country coverage up to the 60-day limit under the Plan. After this time, they will not have out-of-country coverage.

If an employee or their dependent needs the immediate attention of a doctor for a medical emergency, they must contact Allianz for assistance:

  • In the USA and Canada call: 1.800.511.4610
  • From anywhere else: 1.519.514.0351
  • Fax: 1.519.514.0374

Allianz is available 24 hours a day, 7 days a week.

For more information please review changes to out-of-country coverage due to COVID-19.

Travel information

WHAT SHOULD I DO IF I RECENTLY TRAVELLED TO OUTSIDE OF CANADA?

The Public Health Agency of Canada has issued travel advisories to avoid all non-essential travel outside of Canada.

Students and employees returning to Canada should:

  • Self-isolate for 14 days after your return from travel outside of Canada.
  • Monitor your health for fever, cough or difficulty breathing.
  • Wash your hands often for 20 seconds and cover your mouth and nose with your arm when coughing or sneezing.

If you develop a fever, cough or difficulty breathing within 14 days:

  • Continue to isolate yourself from others.
  • Immediately call a health-care professional or public health authority, and:
    • describe your symptoms and travel history.
    • follow their instructions carefully.

Those returning from Italy, Iran, or Hubei province (China) are asked to contact the public health authority within 24 hours of arriving in Canada and to provide your contact information.

Government of Canada novel coronavirus information line: 1-833-784-4397.

If you think you have COVID-19 symptoms or have been in close contact with someone who has it, use the Government of Ontario’s online self-assessment to help determine if you need to seek further care.

Is Durham College (DC) restricting travel for its employees and students?

DC is restricting college academic and business-related travel and is strongly encouraging employees or students to avoid all non-essential travel outside of Canada.

DC employees and students who are travelling for personal reasons outside of Canada in the coming weeks are advised to continue to monitor the Government of Canada guidelines and follow the protocols listed for travel.

As of March 14, the Government of Canada is recommending that those currently outside of Canada:

  • Find out what commercial options are still available to return to Canada and consider returning to Canada earlier than planned if these options are becoming more limited.
  • Ensure that you have sufficient finances and necessities, including medication, in case your travels are disrupted.
AS A DURHAM COLLEGE EMPLOYEE WILL MY OUT-OF-COUNTRY INSURANCE COVERAGE BE IMPACTED BY THE CORONAVIRUS (COVID-19)?

For employees who left Canada prior to Wednesday, March 18:

  • Sun Life is treating illness due to the Coronavirus as any other medical emergency. This means there is no exclusion to treating someone because this is an epidemic vs. another type of medical emergency.
  • The out-of-country coverage will cover the employee in the event of a medical emergency, even if it is related to the Coronavirus. This applies as long as the employee is within the trip duration limit. For more information please review the College Employer Council update.

For employees who are leaving Canada to travel on or after March 18, 2020:

  • The administrative exceptions included above will not apply. This is in-line with the Government of Canada’s efforts to prevent non-essential travel and repatriate Canadians traveling abroad.
  • The following will not be available under the out-of-country travel benefit for employees on or after March 18th:
    • Coverage of any expenses during and after a period of quarantine (directed by a doctor or public health official), unless the plan member shows symptoms of or has tested positive for COVID-19

Employees who are currently abroad, but not in quarantine and cannot return home will continue to have access to out-of-country coverage up to the 60-day limit under the Plan. After this time, they will not have out-of-country coverage.

If an employee or their dependent needs the immediate attention of a doctor for a medical emergency, they must contact Allianz for assistance:

  • In the USA and Canada call: 1.800.511.4610
  • From anywhere else: 1.519.514.0351
  • Fax: 1.519.514.0374

Allianz is available 24 hours a day, 7 days a week.

For more information please review changes to out-of-country coverage due to COVID-19.

I RECENTLY TRAVELLED OUTSIDE OF CANADA, WHAT DO I DO BEFORE RETURNING TO CAMPUS?

Please note: as of Wednesday, March 18, DC’s campuses and locations are closed until further notice.

DC requires any student, employee or contractor returning from any country or region outside of Canada to not return to campus for 14 days while they undergo the mandatory period of self-isolation as directed by the Government of Canada.

If you think you have COVID-19 symptoms or have been in close contact with someone who has it, use the Government of Ontario’s online self-assessment to help determine if you need to seek further care.

Applied Research

I am conducting ongoing research that has already been approved by Durham College’s Research Ethics Boards (REB) and involves in-person interaction, will I need to modify my research?

At all times, researchers are expected to follow the guidance provided by the Public Health Agency of Canada to protect themselves and research participants. Research involving in-person interaction shall be modified or postponed to avoid in-person interaction among participants and researchers, unless stopping the research would increase risk to participants. Ongoing research conducted face-to-face that cannot be modified to avoid in-person interaction must cease for the time being, unless ceasing such activity might pose significant risks to participant safety (e.g., ceasing the provision of an important service).

Researchers are encouraged to redesign their research to replace in-person interaction with telephone or online communication. Modifications to research design must be approved by the REB prior to implementation, unless delaying modification of the research design would pose a significant and immediate risk to participants.

As always, researchers are responsible for informing the REB of any changes or unanticipated issues to their study. Please contact reb@durhamcollege.ca to request the appropriate form to report changes or unanticipated issues, or if you have questions on amending your REB protocol.

Ongoing research not involving in-person interaction may continue as planned, if researchers employ strategies to mitigate any risks associated with the COVID-19 outbreak, where applicable.

Is the Research Ethics Board reviewing research related to or arising from the publicly declared emergency (COVID-19)?

New research related to, or arising from, the Publicly Declared Emergency will be given priority for REB review in accordance with TCPS 2 Articles 6.21 to 6.23, and REB Protocol #408 for REB Review during Publicly Declared Emergencies.

Is the Research Ethics Board still reviewing new research not related to or arising from the publicly declared emergency (COVID-19)?

The REB will continue to review and approve new applications for ethical review as time permits, giving priority to the review of applications to amend already-approved research protocol.

COVID-19

About COVID-19
What is a pandemic?

According to the World Health Organization, a pandemic is declared when a new disease for which people do not have immunity spreads around the world beyond expectations.

What is COVID-19?

COVID-19 is an illness caused by a coronavirus, which is part of a large family of viruses that are known to cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). They are found worldwide in humans and animals.

What are the symptoms of COVID-19?

The most common symptoms of COVID-19 are fever, tiredness and a dry cough. Some people may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but do not develop any symptoms or feel unwell. Most people (about 80 per cent) recover from the disease without needing special treatment. Approximately one out of every six people who gets COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems and compromised immune systems, are more likely to develop serious illness. People with fever, cough and difficulty breathing should seek medical attention.

If you think you have COVID-19 symptoms or have been in close contact with someone who has it, use the Government of Ontario’s online self-assessment to help determine if you need to seek further care.

WHAT RISK DOES COVID-19 POSE TO MY HEALTH?

Illness due to COVID-19 infection is generally mild, especially for children and young adults. However, in some cases it may cause serious illness: about 1 in every 5 people who catch it need hospital care. It is therefore quite normal for people to worry about how the COVID-19 outbreak will affect them and their loved ones.

Where can I find credible information about COVID-19?

Durham College will continually update this website and provide the college community with the most reliable and current information from official providers including local, provincial and federal health agencies and the World Health Organization. If you want to read more on your own, follow credible online resources only. We suggest:

What should I do if I have more questions about COVID-19?

For health-related questions please contact Durham Region Health at 905.668.2020.