COVID-19 Information

Durham College is open virtually due to the COVID-19 pandemic while courses and services are being offered remotely.
Fall 2020 delivery information

Learn more about courses and services being offered remotely.

FAQs

All important updates and information on how Durham College (DC) is responding to the COVID-19 pandemic can be found on this webpage.

Please continue to check back regularly and follow us on social media:

DC on the Frontlines

Durham College (DC) is incredibly proud of our college community members who are serving and protecting others in the response to the COVID-19 pandemic and well beyond every day.

View Our Frontline Heros

Frequently asked questions

As the COVID-19 situation evolves, the college will continue to provide answers on a daily basis to many of the frequently asked questions we are receiving below. If your question is not addressed in the below FAQ please email dccares@durhamcollege.ca.

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Current Students

Residences
ARE THE RESIDENCES OPEN?

Yes, any student who is looking for summer accommodation must create a summer application by visiting www.durhamresidence.ca. The residence will be in touch with all summer applicants prior to their arrival to ensure their transition into residence is smooth, but also takes into consideration keeping the community safe from exposure to the pandemic.

HOW DOES THE CHECK IN PROCESS FOR RESIDENCE WORK DURING THIS TIME?

All incoming students will be contacted by the residence directly. A series of screening questions will be asked prior to your arrival and a move-in time and process will be explained to you prior to your move in day.

I ordered packages to my address in residence, but have already moved out, how do I get them delivered to my home?

The residence will not be forwarding any packages or mail you have delivered to the residence. Please contact the delivery provider and inform them of your change in address. The residence will only return packages to its original sender if you have moved out.

I am moving out, but planning to return for the summer or fall, does the residence provide storage?

At this time the residence is not offering locker space to all students moving out. If you have urgent need please contact info@dc-otresidence.ca and our staff will work with you to assess and assist in your needs.

What if I am unable to move out of residence?

If you would like to move out of residence, but are facing challenges, please email info@dc-otresidence.ca and residence staff will work to support you.

I live in residence and suspect I may have symptoms, what do I do?
  1. Please remain in your room and call Student Health Services at 905.721.3038. If you need assistance after hours (Monday to Thursday after 7 p.m.; Friday after 4:30 p.m.; all day Saturdays and Sundays), please contact Durham Region Public Health Services at 905.668.2020 and select option 2.
  2. Once you have notified health services, please notify the residence front desk at 905.728.8700 ext. 8000.
I have been advised by a medical professional to self isolate, what do I do in residence?

Students living in residence who have been told to self isolate should stay in their rooms and notify the residence front desk at 905.728.8700 ext. 8000. Our staff will notify the manager on call who will make arrangements for your isolation. The residence staff will inform you fully of our process concerning our support for you.

I suspect my roommate may have symptoms or be infected with COVID-19, what do I do?

If you are still living with a chosen roommate, please encourage your roommate or neighbour to contact Student Health Services at 905.721.3038 or Durham Regional Public Health Services at 905.668.2020 and select option 2. If unable to reach either service please notify the residence front desk at 905.728.8700 ext. 8000. Our staff will connect with your roommate or neighbour to ensure they are connected to the right resources and supported throughout this process.

What should I do if I have more questions?

Please contact the residence front desk at 905.728.8700 ext. 8000.

Will I be able to live in residence this fall?

Yes, the residence will be open. We are working with Durham Region Public Health to remain within all guidelines; ensuring the safety of our residents is our number one priority.

Will I be able to stay home for the fall semester and move in to residence for the winter semester?

Yes, residence will have limited spaces available for the Winter semester. Applications for the winter 2021 semester will be available at www.durhamresidence.ca on September 15th, 2020.

Will I be refunded my residence application fee and residence fees if I can’t move in due to COVID-19 restrictions?

 Please contact us directly at info@dc-otresidence.ca to discuss your individual situation.

Are you preparing residences so that students can practice safe physical distancing in the fall?

Yes, in addition to our semi private suites, we have increased the number of single room options available to students.The residence asks that students adhere to all posted signage, keep a safe physical distance from others where possible and wear a mask or face covering when unable to remain physically distant and in the common areas of the residence.

Are students being screened before they move in to residence?

Yes, all of our incoming residents will be put through a screening process prior to their arrival to residence. Any student who does not pass the screening questions will be asked to quarantine for 14 days.

I am returning to complete my studies in July – does the residence have accommodation for me during that time?

Yes, DC’s residence is offering limited accommodations to students enrolled in the July pilot project. Accommodations will be available as of July 2 at a special rate of $30 per day.

Each private suite consists of:

  • Double bed, desk, and television.
  • Pillow, pillow case, bedding (queen size sheets).
  • Kitchenette equipped with a full-sized refrigerator and microwave.
  • Three-piece washroom.
  • Towels.
  • Toiletries.
  • Cable, wireless internet, and parking.
  • Temperature controls.

As this will be a short term stay, students are asked to only bring with them what they need to be comfortable.

In accordance with provincial guidelines and public health directives, we have adapted our cleaning measures and implemented physical distancing protocols in residence to protect our students and staff.

To apply, please email mamorim@stayrcc.com.

Please note: Spaces are limited, and are not guaranteed. Requests must be received at least 5 days prior to arrival for consideration. Upon receiving your request, we will verify our availability and send you a confirmation.

How will residence support me during the COVID-19 pandemic?

The college and the residence have adapted residence policies and procedures to proactively protect residents and employees, while providing a safe and secure living and learning environment.

This includes:

  • Offering maximum flexibility on residence payment options and cancellation deadlines.
  • Minimizing physical interactions at the front desk.
  • Increased cleaning of high traffic touch points through housekeeping.
  • Reviewing access to lounges, laundry rooms and other non-essential spaces.
  • Included Wi-Fi available throughout the residence, offering bandwidth and speed required for remote learning.
What will residence life be like during COVID-19?

After a summer of physical distancing and self-isolation, living in residence o­ffers an incredible opportunity for you to connect with fellow Durham College students. Our Residence Life team is ready to adapt our community model as restrictions continue to be eased to support and encourage your academic and social success.

 

Traditional residence events such as move-in and orientation will be adjusted to accommodate physical distancing guidelines. We are developing new and innovative programs aimed at engaging students and building community, either in smaller groups or delivered through online platforms.

Our Residence Life team will also be collaborating with our residence outreach worker to promote and support the delivery of virtual counselling services.

Will we receive regular housekeeping service?

In-suite housekeeping service is currently suspended and the residence will monitor provincial recovery plans and determine an appropriate time to reinstate this service. During this time, our staff will continue to focus more on common spaces and high traffic areas will have a higher frequency level of cleaning, focusing on touch-points such as door handles, railings and elevator buttons.

What is the guest policy at this time?

The ability to host guests in residence has currently been suspended. The easing of restrictions will take on a phased approach, including restrictions on number of guests per host, length of stay and total number of guests in the building.

Are masks mandatory in the Residence?

The Regional Municipality of Durham has announced that non-medical masks or face coverings will be mandatory in public and enclosed indoor spaces effective Friday, July 10, 2020 to help manage the spread of COVID-19. The campus as a whole, including residence have adopted this best practice to help keep our community – and each other – safe. All students and visitors are asked to wear a mask in all common spaces of the residence, such as hallways, kitchens, laundry rooms, and lobbies.

How will move-in work?

Move-in will take place over the course of the week of Monday, August 31 to Saturday, September 5. We are implementing a system that will allow students to select their move in date and time. Students are asked to bring only one person to assist them with their move to reduce the number of people in the building at one time. More information about move in will be sent out in early August.

Are students being screened prior to move-in?

Yes. Students will be asked screening questions prior to their arrival, and again when they arrive to move in. If a student should fail the screening questions upon arrival they will be placed in a 14-day quarantine within residence.

I’m an international student, will I have to quarantine for 14 days when I arrive in Canada?

Yes, if you are an international student arriving to Canada, you will need to quarantine for 14 days when you arrive.

Apprenticeships
What should I do if I would like to withdraw from or defer my apprenticeship or Offer of Classroom Training?
Contact your designated Ministry of Labour, Training and Skills Development (MLTSD) Employment Training Consultant (ETC). They will advise you what is possible. If a withdrawal is necessary, complete an Official Withdrawal Form at Durham College’s Withdrawals and Refunds website and send it to Whitby Enrolment Services.
As an apprenticeship student, what information do I need to know about my semester?

Effective Monday, March 23, DC has transitioned to online and remote course delivery. Students should regularly check DC Connect and DC Mail to access course outline addendums, class material and messages to support continuity of learning.

I WAS SET TO BEGIN MY ELECTRICAL LEVEL 2 OR AUTOMOTIVE LEVEL 1 APPRENTICESHIP TRAINING IN APRIL. WHEN WILL THESE BEGIN?

At this time, training for the Electrical Level 2 and Automotive Level 1 apprenticeships that were originally scheduled to begin in April, and which were rescheduled to June, will not be taking place this summer.

DC is working with the Ministry of Labour, Training and Skills Development to set a new date for this training to begin in the fall.

If you are already enrolled, you do not need to take any further action. Should you wish to withdraw from the program, or if you have any additional questions, please contact Julie Hauber for next steps.

 

I am an Ontario Youth Apprenticeship Program (OYAP) student; how will the rest of my semester be delivered?

Starting Monday, April 6, OYAP delivery will resume in an online format. Faculty will reach out to students to re-connect and outline their online delivery plan. Attendance will continue to be taken in all OYAP classes.

Parking
Is DC issuing refunds for parking passes?

Yes. Durham College (DC) issued partial parking pass refunds for six weeks when the COVID-19 pandemic began. The college is now issuing final reimbursements of parking refunds, due to the on-going campus closure.

Students who hold a parking pass for the 2019-2020 academic year will receive a parking refund for a seventeen-week period (May 1 to August 31). Refunds will be issued by Friday, June 19 through direct deposit (if banking information is on file) or by E-transfer 

How do I check or change my bank account information on file for parking refunds?

Please email norah.warmuth@durhamcollege.ca for more information on how to change your banking information or check whether or not your banking information is on file.

Can I still park in my lot right now?

Yes, all parking gates have been raised at the Oshawa and Whitby campuses until further notice.

Can I get a refund for chaser tickets?

Refunds for chaser tickets are not being issued until the college resumes normal campus operations. Please keep your chaser tickets for the time being, and further updates will be communicated with the campus community when the campus is open.

Will parking passes be extended for use once we get back to campus?

Winter semester parking passes will be valid until April 30. Yearly parking passes will be valid until August 31.

Who do I contact if I have more questions about parking?

Please email dccares@durhamcollege.ca with parking questions that have not been answered in these FAQs.

When can I purchase a parking pass for Fall semester?

Due to COVID-19, parking registration for the annual parking passes (September 1, 2020 to August 31, 2021) and fall semester passes (September 1, 2020 to December 31, 2020) is currently suspended. The parking site will be updated when a firm sales date has been determined.

Health and Wellness

For specific questions about COVID-19, please refer to the COVID-19 FAQs. All other health and wellness FAQs can be found below. If your question has not been addressed, please contact dccares@durhamcollege.ca.

What mental health supports are available to me right now?
  • Good2Talk Helpline (24/7): 1.866.925.5454
  • I.M. Well Student Assistance Program: 1.877.554.6935
  • Ontario 211 Community and Social Services Help Line (24/7): dial 211
  • Campus Health Centre
    • Services including medical appointments and appointments with mental health nurses, wellness coaches and therapists are available via teleconferencing. To book an appointment, call 905.721.2000 ext. 3037. To speak with a nurse, please call ext. 2854. Please ensure your phone is enabled to receive calls from No Caller ID.
  • Durham College Students Inc – DCSI, the independent student association representing all DC students, has additional services available. In addition to the information listed here, please go to their website or contact them directly for updates.
  • In the case of emergency, please dial 911
What other well-being supports are available to me right now?

First Peoples Indigenous Centre
Services are available remotely, including:

    • Culture-specific supports
    • Information, resources and referrals
    • Advocacy
    • Self-identification supports

Please email indigenous@durhamcollege.ca or diversity@durhamcollege.ca to book an appointment by phone or video.

Most services are available remotely, including student support and advising. Please email international@durhamcollege.ca or isa@durhamcollege.ca to book an appointment.

Office of Student Diversity, Inclusion and Transitions

Most services are available remotely, including:

Please email using area-specific links above to book an appointment.

Durham College Students Inc.

DCSI, the independent student association representing all DC students, has additional services available. In addition to the information listed here, please go to their website or contact them directly for updates.

Most services continue to be available via online delivery, including:

Please use the area-specific links and email addresses above to connect.

Is the Campus Health Centre (CHC) offering services virtually?

Yes, the CHC services are available online. Services, including medical appointments and appointments with mental health nurses, wellness coaches, and therapists, are available via teleconferencing.

  • To book an appointment, call 905.721.3037 and leave a voicemail with your name and contact information.
  • You will receive a return call within 45 minutes to book an appointment with the appropriate practitioner. Calls will only be returned between Monday to Friday, 8 a.m. to 4:30 p.m.
  • To speak to a nurse, call 905.721.8668 ext. 2854 and a nurse will call you back.

Other health supports available to students, include:

Are there any athletics or physical health resources available to me right now?

The Athletics and Recreation department has developed a resource library featuring valuable fitness and health information, including:

  • Online exercise videos
  • Workout plans
  • Healthy eating
  • Mental health and wellness
  • App and play recommendations

The resource library is available on the Campus Recreation and Wellness Centre webpage.

Can I still get my prescription at the Lovell Drugs pharmacy on campus?

Unfortunately, the pharmacy is not accessible at this time. Students are asked to please call 905.728.4668 to have your prescription refilled at the Lovell Drugs location closest to you. Alternatively, you can visit the Lovell Drugs location at 500 Rossland Road West in Oshawa or call to arrange for prescription delivery.

I am feeling stressed or anxious, what can I do?

If you're feeling nervous about the coronavirus, you're not alone. Being concerned and anxious about this outbreak is normal.

What you can do to reduce anxiety:

  • Stick to the facts as communicated by public-health agencies or medical professionals. Instead of reading every article and going to every website, staying offline for a period can be beneficial. If you're concerned, sites that include accurate information include the World Health Organization and the Public Health Agency of Canada.
  • Try and keep it in perspective. Social media and news outlets can amplify misinformation. Keep in mind that there's a concerted global effort to try and contain this virus.
  • Follow prevention tips to stay healthy. Washing your hands often and properly is the single most effective way to stop the spread of disease.
  • Practice stress and anxiety management. There are many proven ways to reduce stress and anxiety: getting enough sleep, balanced diet and hydration, exercise, talking about your fears with others, meditation, and more. Find the self-care practice that works for you.

Mental health supports available for students:

  • Good2Talk Helpline (24/7): 1.866.925.5454
  • I.M. Well Student Assistance Program: 1.877.554.6935
  • Ontario 211 Community and Social Services Help Line (24/7): dial 211
  • Campus Health Centre
    • Services including medical appointments and appointments with mental health nurses, wellness coaches and therapists are available via teleconferencing. To book an appointment, call 905.721.2000 ext. 3037. To speak with a nurse, please call ext. 2854. Please ensure your phone is enabled to receive calls from No Caller ID.
  • Durham College Students Inc. – DCSI, the independent student association representing all DC students, has additional services available. In addition to the information listed here, please go to their website or contact them directly for updates.
  • In the case of emergency, please dial 911.
I am struggling with social-distancing or isolation, what can I do?

Social distancing can change our regular routine and distance us from our sense of community. However, there are many ways we can connect to each other and many ways we can stay healthy both mentally and physically during challenging times.

  • Take advantage of social technology: Watch a movie with friends from the comfort of each of your own homes through Skype or a browser extension like Netflix Party.
  • Continue to eat healthy: Have a video chat dinner date with friends or family where you cook the same meal. Cook big batches of healthy meals to save in your freezer so you don’t need to head to the grocery store as frequently.
  • Dance and enjoy music: Watch a recorded concert of your favorite band and have a living room dance party.
  • Disconnect: Avoid excessive exposure to media coverage and do not share misinformation.
  • Get outside: enjoy some fresh air and go for a nature walk.
  • Keep learning: read a new book, take a course on LinkedIn Learning, try a puzzle, or text riddles to your friends. YouTube also has many lectures on interesting topics.
  • Stay active: search YouTube and Instagram for recorded or live fitness classes to take part in.
  • Express gratitude: text or video chat with your family and friends.
  • Get crafty: bust out some art supplies and create greeting cards for upcoming birthdays and holidays.
Durham College Students Inc. (DCSI)

DCSI, the independent student association representing all DC students, has additional services available. In addition to the information listed here, please go to their website or contact them directly for updates.

Is DCSI still operating and which of their services are available to me?

DCSI operations are continuing virtually. Please visit www.dcstudentsinc.ca/covid-19/ for a list services and www.dcstudentsinc.ca/digital/ for a calendar of virtual events.

Students who are on the DCSI health and dental plan can access COVID-19 assessments online by logging on to DCSI’sDirect2U Health Hub.

Do I have access to my locker at this time?

During the week of June 22, all students will have the opportunity to clean out their lockers by appointment only. Appointments can be booked through https://dcstudentsinc.setmore.com/class by Friday, June 19 at 5 p.m. If this deadline has passed, please email Locker Services at lockerservices@dc-uoit.ca.

There is no “walk-in” service available. If you do not make an appointment, you will be denied access at the door. Further, Locker Services staff will not be available to cut locks during this time, if you require a lock cut, please email Locker Services lockerservices@dc-uoit.ca and we will make arrangements for a lock cut and pick up at a later date.

You will receive a confirmation email generated by the system once you book and a second email from Locker Services by Saturday, June 20 with specific instruction on how to check in to access your locker. Please check your junk email folder if you have not received ether of theses emails.

Enrolment Services

Enrolment Services

How can I make a tuition or service (e.g. official document request or transcript) payment?

Credit Card

New students can make a credit card payment through the online student tuition credit card payment link.

If you are a returning student, you can make a credit card payment through your MyCampus account. Once logged in, you refer to Helpful Links > Paying Your Fees > Credit Card Payment.

Bank payments

Students can make a payment through their banking institution. To make this payment, your payee would be either ‘Durham College’ or ‘Durham College-Tuition’, and the account number would be your nine-digit student number.

Please note: electronic banking takes 3 to 5 business days to be received by the college.

If you have any questions, please contact us directly at oshawaenrolmentservices@durhamcollege.ca or whitbyenrolmentservices@durhamcollege.ca.

How can I register for a course in the School of Professional and Part-time Learning?
Course registration can be done online by visiting www.durhamcollege.ca/ppl. If you have any questions, please contact ppl@durhamcollege.ca or oshawaenrolmentservices@durhamcollege.ca.
How can I access my T2202 (tax form)?
Students can easily access their T2202 on their MyCampus account under Helpful Links > Student Records > Canadian Tax Forms If you have any inquiries, please contact us directly at oshawaenrolmentservices@durhamcollege.ca or whitbyenrolmentservices@durhamcollege.ca. If you need to reset your MyCampus password, go to the MyCampus login page and follow the reset password link under the MyCampus Login.  If you require assistance, please call IT Support at 905.721.3333 or click here to go to the Service Desk portal.
Will DC be refunding any fees?

It has been our unwavering focus to ensure learning continuity for every student. With academic integrity at the foundation of every decision, we are committed to working together to foster learning and achieve academic success, even though it is in a different medium than originally expected. Thus, our tuition policy remains as it is for the 2019-2020 year, meaning we will not be offering tuition refunds or rebates.

Faculty and staff at all colleges have worked diligently to provide alternative service and program delivery options that allow students to continue their education as seamlessly as possible. As circumstances continue to change, we develop solutions that support the delivery of programs that would normally require face-to-face interactions, such as science labs, shops and studio work.

Will my fee appeal still be reviewed during this time?
Yes, fee appeals will still be reviewed on an ongoing basis. Decisions will be communicated via email. If you have any questions, please contact us directly at oshawaenrolmentservices@durhamcollege.ca.
Will my withdrawal still be processed at this time?

Domestic program and School of Professional and Part-time Learning course withdrawals will continue to be processed. The international office must process international withdrawals.

If you have any questions, please contact us directly at oshawaenrolmentservices@durhamcollege.ca or whitbyenrolmentservices@durhamcollege.ca.

I am an apprentice; how do I withdraw from or defer my apprenticeship or Offer of Classroom Training?

Contact your designated Ministry of Labour, Training and Skills Development (MLTSD) Employment Training Consultant (ETC). They will advise you what is possible at this time. If a withdrawal is necessary, complete an Official Withdrawal form and send it to whitbyenrolmentservices@durhamcollege.ca.

How do I complete a part-time registration?
  1. Complete the Part-time Registration Form and submit it to Enrolment Services for processing OR you may contact your student advisor for assistance.
    • If you are unsure who your student advisor is, please visit the full list online.
  2. Once your form has been processed, you will individually register for courses through your MyCampus To do this, navigate to Helpful Links > Registration > Add/Drop Classes.
  3. Make a payment for courses either through your MyCampus account or banking institution.

If you have any questions, please contact Enrolment Services at oes@durhamcollege.ca or wes@durhamcollege.ca.

How can I see which courses are available?
Once logged into your MyCampus account, refer to Helpful Links .> Registration > Look Up Classes to Add. If you have any questions, please contact Enrolment Services at oes@durhamcollege.ca or wes@durhamcollege.ca.
How do I find out the cost of my course(s)?
Once registered for courses, you may view your account summary for total charges. This can be found on your MyCampus account by referring to Helpful Links > Paying Your Fees > Account Summary or Account Summary by Term. If you have any questions, please contact Enrolment Services at oes@durhamcollege.ca or wes@durhamcollege.ca.
How can I make a payment for my course(s)?

Credit Card

You can make a credit card payment through your MyCampus account. Once logged in, you refer to Helpful Links > Paying Your Fees > Credit Card Payment.

Bank payments

Students can make a payment through their banking institution.To make this payment, your payee is ‘Durham College’ or ‘Durham College-Tuition’, and the account number is your nine-digit student number.

Please note: electronic banking takes three to five business days to be received by the college.

If you have any questions, please contact Enrolment Services at oes@durhamcollege.ca or wes@durhamcollege.ca.

How long do I have to make my payment?
Students will be given five business days to make their payment. Failure to make payment within this time frame may result in course removal. If you have any questions, please contact Enrolment Services at oes@durhamcollege.ca or wes@durhamcollege.ca.
How do I request a copy of my transcript?
  • If you are applying to another institution, you may complete your request through the Ontario Universities’ Application Centre (OUAC) or Ontario College Application Service (OCAS) portal, which will expedite your request.
  • Depending on the individual need, you may be able to use an unofficial transcript. This can be accessed through your MyCampus account under Helpful Links > Student Records > Grades > View Unofficial Academic Transcript.

It can take up to two to three weeks during this time for your transcript to be processed, and there is a $14 charge per official transcript request.

There is no pick-up option until the college returns to full services.

If you have any questions, please contact Enrolment Services at oes@durhamcollege.ca or wes@durhamcollege.ca.

How can I obtain my verification of enrolment (VOE)?

Post-secondary students and students in the School of Professional and Part-time Learning can access their verification of program and semester enrolment letters through MyCampus under Helpful Links > Student Records.

Please note: a verification of semester enrolment letter is only available once you have registered for the chosen semester.

If you require a customized letter you can email oes@durhamcollege.ca and request the letter using the Official Documentation form. Please note there is a $6 service charge.

If you require a government verification form please email oes@durhamcollege.ca.

How can I obtain a duplicate copy of my credential?

At this time, we are unable to produce duplicate credentials. You may complete and submit the Duplicate Credential Request, which will be processed when we return to full service.

At this time you may request a verification of graduation letter using the Official Documentation form. Please note there is a $6 service charge.

If you have any questions, please contact Enrolment Services at oes@durhamcollege.ca or wes@durhamcollege.ca.

Credit Transfer

Credit Transfer

Can I still pay for my credit transfer application in person?

No, in-person payments are not available at this time. You can make a payment for your credit transfer application online via the Credit Transfer portal on MyCampus.

After logging in to MyCampus, you can find the Credit Transfer portal on the right-hand side of the page under Helpful Links > Registration > Application for Credit Transfer.

If you have any questions about your application, please contact transfers@durhamcollege.ca

Can I request to have my transcript(s) mailed to the Credit Transfer office at Durham College?

We advise that you request to have an electronic transcript sent to Durham College directly, or mailed to your home address where you can then forward a scanned copy to transfers@durhamcollege.ca.

Will there be a delay in processing my credit transfer application?

Yes, if you have submitted a credit transfer application, there may be a delay with the subject matter expert (SME) assessing your request. If you have any questions about your application, please contact transfers@durhamcollege.ca

Prior Learning and Assessment Recognition (PLAR)

Prior Learning and Assessment Recognition (PLAR)

What will happen to my PLAR challenge (assignment or exam) that was submitted via courier?

If you have submitted your PLAR challenge, there will be a delay with the subject matter expert (SME) assessing your challenge. If you already have mailed your challenge and/or exam to the college, please email PLAR@durhamcollege.ca indicating the date it was mailed out. If applicable, please provide a tracking number. Challenges and exams will be held at the college until the SME is able to pick it up.

If your exam was written with a proctor, please have your proctor email PLAR@durhamcollege.ca with the date your exam was mailed out. If applicable, please provide a tracking number.

If you were scheduled to complete your exam via proctor and are now not able to do so, please email PLAR@durhamcollege.ca.

Can I still pay for my PLAR application in-person?

No, in-person payments are not available at this time. You can pay for your PLAR application online via the MyCampus portal. You can make payments on MyCampus by clicking the following on the right-hand side of the page: Helpful Links > Paying Your Fees > click Credit Card payment.  If you do not have access to MyCampus, please email PLAR@durhamcollege.ca

Will there be a delay in processing my PLAR application?

Yes, if you have submitted a PLAR application, there may be a delay with the subject matter expert (SME) assessing your request. If you have any questions about the status of your PLAR assessment, please email PLAR@durhamcollege.ca

Financial Aid and Awards
I need financial assistance: where can I receive support?

Current full-time students studying during the Spring semester (May to August) who are experiencing financial challenges may apply to the Durham College General Bursary program. The application can be found under the Financial Aid tab in MyCampus and will be available as of May 19.

Once applications are submitted and reviewed, students will be notified directly through their DC Mail email account. Bursaries are generally assessed within 15 business days of submission.   

The federal government also announced on April 22 that comprehensive support of nearly $9 billion will become available for post-secondary students and recent graduates. Please visit the Government of Canada’s website for more details.

Can I still book appointments with the Financial Aid and Awards office?

Appointments can be booked through MyVisit for existing students. All Financial Aid appointments will be conducted via phone or Skype until further notice. Please do not come onto the campus for your appointment.

How can I contact Financial Aid and Awards?

Financial Aid and Awards phone inquiries are currently suspended.  Please send your question via email to the corresponding email address below. To avoid delays, all emails should be sent from your DC Mail account and include your full name (first and last) as well as your student number.

Financial Aid inquiries: financialaid@durhamcollege.ca.

Student Awards inquiries: studentawards@durhamcollege.ca.

On-Campus Employment inquiries: dcstudentemployment@durhamcollege.ca.

What is the current process for bursaries & awards?

General bursary applications will be processed as usual.  You will be notified of the results via your DC Mail Account. Bursary applications and deadline dates can be found in MyCampus on the Financial Aid tab

What if I have non-OSAP related paperwork for the Financial Aid Office?

Documents required for Financial Aid or Awards purposes other than OSAP should be scanned in PDF format and forwarded to the appropriate email as listed below or to your Financial Aid Coach if you have been dealing with them directly.

Financial Aid inquiries: financialaid@durhamcollege.ca.

Student Awards inquiries: studentawards@durhamcollege.ca.

On-Campus Employment inquiries: dcstudentemployment@durhamcollege.ca.

Student Academic Learning Services (SALS)
WHAT HOURS IS SALS OPEN?

SALS employees are working remotely Monday to Friday from 9 a.m. to 5 p.m.

Virtual appointments can be arranged by calling 905.721.2000 ext. 2491 or ext. 4221.

How do I book appointments with SALS employees?

A list of SALS service areas is provided below. Please call 905.721.2000 ext. 2491 or ext. 4221 to schedule an appointment.

Subject
Basic math, business math
Physics, statistics and technical math
Biology, anatomy, physiology
Writing skills/referencing/academic Integrity
ESL/writing Skills
Accounting and business
Chemistry
Learning Skills
Peer tutoring
Director, questions / concerns Nicky.Patel@durhamcollege.ca
ARE SUBJECT-SPECIFIC TUTORIALS RUNNING?

For information on subject-specific tutorials, please refer to the corresponding subject units in SALS ONLINE on DC Connect. Tutorials will be delivered via Zoom.

WHAT SALS WORKSHOPS ARE RUNNING?

Learning skills and writing skills workshops are available through SALS ONLINE. The Academic integrity workshop will also be held on Zoom. No face-to-face workshops are currently being offered.

WHERE CAN I FIND ACCURATE, UP-TO-DATE INFORMATION ABOUT SALS?

Students are encouraged to use SALS ONLINE resources to support their learning and check Announcements in SALS ONLINE for updates regarding available help. We will do our best to support you.

IS PEER TUTORING RUNNING?

Basic peer tutoring is being offered virtually. Students are not to meet face-to-face.  Any other questions, please email SALS@durhamcollege.ca

UPASS
Will my Durham College student ID be a valid bus pass on Durham Region Transit for May start students?

Students registered in the spring semester were not charged for the UPass in their payment of fees. As such, please be advised that your Durham College student ID will not be valid as a bus pass for Durham Region Transit for the duration of the semester.

In an effort to help transition customers to contactless fare payment, DRT is offering free PRESTO cards for a limited time. Please visit their website for more information.

If using public transit, you will be required to pay the applicable rates when entering the bus. In an effort to help transition customers to contactless fare payment, DRT is offering free PRESTO cards for a limited time. Please visit their website for more information.

If you have any questions, please contact oes@durhamcollege.ca.

Winter and spring 2020 semester
How will grades work for courses with incomplete lab/shop/studio/placement or other face-to-face delivery requirements?

For courses with lab/shop/studio/placement or other face-to-face delivery requirements, that can not be completed until we return to campus, students will see an incomplete grade (INC) for that course when grades are released. When you are back in class and have achieved the required course learning outcomes, your final grade will replace the “INC”.

Is there a revised grading policy for the winter semester?

Yes, where you have not passed a course, you will automatically receive a Withdrawal (W) notation on your transcript. This will be reflected on your permanent transcript as a reflection of DC’s response to the COVID-19 pandemic. As per the Grading Policy, you will not be granted credit for courses in which a ‘W’ was awarded, and the ‘W’ grade will not impact your GPA. You will still be required to repeat the course where necessary to complete program requirements. The course where a ‘W’ grade has been assigned will not count as a course attempt. There will not be a resulting tuition refund.

Where you have received a passing numeric grade in a course, but do not want that result to appear on your transcript or to adversely impact your GPA, you can have your numeric grade converted to Satisfactory (SAT) grade. To take advantage of this opportunity, you must complete the SAT Conversion form that will be available on MyCampus and submit it to Strategic Enrolment Services (SES).

Students who choose this option should be aware that your eligibility for honours and awards (including financial aid awards that consider GPA) may be impacted. You may not be eligible for credit transfer, which may impact the evaluation of your transcripts (for admissions, credit transfer or advanced standing) and transfers to co-op options at Durham College and at other academic institutions.  

Will I be required to withdraw from my program if my academic standing is affected by COVID-19?

Academic Standing is used to determine the eligibility of students to continue or graduate from their programs. Although Academic Standing will be assessed, no student will be required to withdraw from a program following the winter 2020 semester. Students will be eligible to register in the next semester.

WHAT SHOULD I DO IF I HAVE MORE QUESTIONS?

As the COVID-19 situation evolves, the college will continue to provide answers on a daily basis to many of the frequently asked questions we are receiving. Questions about classes and academics can be directed to your academic school below. If your question is not addressed in the FAQ on this page, all other questions can be sent to dccares@durhamcollege.ca.

Department Telephone Email
School of Business, IT & Management 905.721.3064 BITM@durhamcollege.ca
Centre for Professional and Part-time Learning 905.721.3052 ppl@durhamcollege.ca
School of Health & Community Services 905.721.3080 HCS@durhamcollege.ca
School of Hospitality & Horticultural Science 905.721.4144 gayle.anderson@durhamcollege.ca (student advisor)
School of Interdisciplinary Studies 905.721.3161 janice.haslett@durhamcollege.ca
School of Justice & Emergency Services 905.721.3070 tracey.duncan@durhamcollege.ca
School of Media, Art & Design 905.721.2000 ext. 3067 stacy.leaming@durhamcollege.ca
School of Science & Engineering Technology 905.721.3060 SET@durhamcollege.ca
School of Skilled Trades, Apprenticeship & Renewable Technology 905.721.2000 ext. 3344 amapola.serrano@durhamcollege.ca (general questions) jennifer.means@durhamcollege.ca (student advisor)
When will the spring semester finish?

Students in spring semester programs, who do not require face-to-face classes to finish their courses, will complete their courses remotely on August 7.

I am a spring semester student; when can I finish the face-to-face delivery requirements for my program?

Spring semester students who are in programs that require face-to-face classes will have these courses deferred until the above winter semester students have completed their face-to-face instruction. Specific dates for in-person instruction will be shared by school offices as soon as information becomes available.

Future Students and Applicants

CAN I STILL APPLY TO DURHAM COLLEGE?

Yes, applications are available at www.ontariocolleges.ca and applications are being processed.

HOW DO I APPLY FOR A PROGRAM?

Once you have found a program you are interested in and wish to apply, applications for open programs can be made online at www.ontariocolleges.ca

As the equal consideration deadline for September 2020 has passed, applications are currently being accepted on a first-come, first-serve basis. Please ensure that you are requesting electronic transcripts to be sent at this time.

If you have any questions about the application process, please connect with our recruitment team at recruitment@durhamcollege.ca.

If you have applied and have questions about your application, please contact Admissions at admissions@durhamcollege.ca.

WHAT PROGRAMS ARE STILL OPEN FOR SEPTEMBER 2020, AND WHAT ARE THE ADMISSION REQUIREMENTS?

For available programs for September 2020, please click here. Once you have researched and found a program you are interested in, click on the program page to view admission requirements, program details, costs, transfer options and more. Should you have more questions about any program, please feel free to email our recruitment team at recruitment@durhamcollege.ca.

WHAT HOURS WILL THE ADMISSIONS OFFICE BE AVAILABLE VIRTUALLY?

Admission staff are available between the hours of 8:30 a.m. and 4:30 p.m. by email at admissions@durhamcollege.ca, by live chat and by phone at 905.721.3000. In-person service on campus is not currently available.

WHAT IF I CAN’T GET A TRANSCRIPT BECAUSE MY SCHOOL IS CLOSED?

Please contact admissions@durhamcollege.ca for next steps.

ARE CAMPUS TOURS, IN-PERSON APPOINTMENTS AND ON-CAMPUS EVENTS STILL AVAILABLE?

At this time, all on-campus events, including campus tours, Open House and in-person appointments, are cancelled. However, the recruitment team is available remotely to answer your questions. Members of the recruitment team are also available to schedule virtual program information appointments.

To book an appointment, please email recruitment@durhamcollege.ca.

WHAT IS THE PROCESS FOR OSAP APPLICATIONS, DISBURSEMENTS AND SUPPORTING DOCUMENT UPLOADS AT THIS TIME?

OSAP applications and disbursements will continue to be processed without any interruption. Until further notice, any supporting documents you are required to submit for your OSAP application should be uploaded directly to your OSAP account.  Instructions on how to upload can be found on the OSAP website.  www.ontario.ca/OSAP.

How will programs in the fall semester be delivered?

For the fall semester, Durham College intends to deliver as many programs remotely as possible if the pandemic continues to prevent students and employees from gathering on campus.

DC will deliver programming through a combination of face-to-face and remote delivery for those programs that cannot be delivered fully remotely. Students will be contacted directly by their school office with additional information as soon as it becomes available.

Please note that these decisions are fluid and may change as a result of Public Health and government guidance and direction.

Why am I being charged ancillary fees?

Fall ancillary fees have been reviewed and adjusted to reflect remote delivery.  Some ancillary fees are used to support the college’s infrastructure that are non-tuition-related expenses and are subject to approval through a framework that involves both the Durham College (DC) and the independent student union, Durham College Student Inc. (DCSI).

Any increases or new ancillary fees are voted on by a committee and in some cases by a referendum to support the college's investment in facilities that students value like the Campus Recreation Centre and Student Centre. While we understand that there may be limited access to campus this coming fall, we can assure you that most of our services will be offered remotely. Adjustments made to the fall ancillary fees have been carefully reviewed by both DC and DCSI to ensure that students are paying for services that they will receive in this upcoming semester and into the future.

 

International Students, Applicants and Agents

Current International Students
What should I do if I want to return home now?

We understand the anxiety you may be feeling given the current global situation. The Government of Canada is being proactive in its response to COVID-19 to ensure the health and safety of everyone currently living in Canada and Durham College will support international students during this time.

  • Please do not make quick decisions. 
  • Please reassure your family that international students are covered by Morcare health insurance. 

International students will have coverage for COVID-19 under the terms and conditions of the policy, just like any other medical condition.  If an international student is advised by a public health official to get the test for COVID-19, the cost will be covered by Morcare. Remember that you are not covered for Morcare health insurance or Student VIP Blue Cross health insurance in your own country.

On Monday, March 23, 2020 online delivery began and will continue until further notice.

If your Program of Study has co-op work-terms, practicums, field or clinical placements, labs or studio requirements they have been suspended and your program coordinator or placement coordinator has been in touch with you regarding how these requirements will be completed.

If you still wish to return to your home country, please notify the International Education office at international@durhamcollege.ca and contact your program coordinator to let them know you plan to leave Canada to complete your studies at home.  Be sure to ask if for their approval to do so, and if you have everything you need to complete your studies successfully online, outside of Canada.

Students returning to their home countries should keep in mind that they will still be expected to join online class at the times offered, despite being in a differing time zone.

If you choose to return to your home country, be sure to follow your country’s procedures as it relates to Coronavirus disease (COVID-19).  Please also be aware of travel restrictions to Canada should you want to return by following the Government of Canada travel advice here. 

If you are not in your final term, be sure that you have all necessary documents in order to return to Canada, such as a valid passport, TRV or eTA, Study Permit, Biometrics, Program Enrolment verification letter, Semester Enrolment verification letter, and anything else that may be asked by Canada Border Services Agency (CBSA) officers when you return.
See more about leaving and returning to Canada as an international student at the following link. It is important to note that re-entry to Canada is not guaranteed. As of March 16, 2020, entry into Canada is limited to Canadian citizens and permanent residents of Canada, only. This does not include study permit holders.

If you are in your final term and plan to apply for the Post-Graduation Work Permit (PGWP) after this semester, you can do so from your home country or return and apply in Canada.  If you decide to return to Canada, please refer to the link above about leaving and returning to Canada.  You will have 180 days from the date you receive confirmation that you have graduated to apply for your PGWP.  You will receive your Course Completion letter from the International Education office several weeks after you complete all of your program requirements, see more about what to expect after you complete your studies here.

You will also require an original of your transcript when applying for your PGWP.  More detailed information about the PGWP can be found on this website.

Learn more about applying for the PGWP outside of Canada

Learn more about applying for the PGWP inside Canada

Will the duration of the class suspension be considered a regular school break by IRCC, thus allowing me to work full-time?

As the one week of suspended classes, is not considered a scheduled break, but rather a situation out of your control regarding your studies, we recommend that you call Immigration, Refugees and Citizenship Canada (IRCC) at 1-888-242-2100 to find out if you are eligible to work more than 20 hours per week off-campus. You can reach a client service representative by dialing 3-4-1-0 after the introduction message. There might be a long wait, so be prepared for this if you decide to call.  You will also find more IRCC information on scheduled breaks by visiting this link.

Are the residences open?

Yes. Student residences are still open and students living on campus are permitted to stay until the end of the academic term.

Any student who is looking for summer accommodation must create a summer application to do so.

For additional questions, contact the residence via their website to live chat, call 905-728-8700 ext. 8100 (Oshawa) and 905-728-8700 (Whitby) or email info@dc-otresidence.ca

I am an international student and I work part-time for the college. As the college has moved services online, I currently do not have any hours. Will I receive my pay?

DC has committed to pay continuity for part-time student employees for regularly scheduled hours.

Where work study students do not have regularly scheduled hours, they will be paid an average, based on hours worked per week, for the last four weeks.

Work study students will still be responsible for updating their hours via Web Time Entry (WTE) and must continue to update their approved scheduled hours via WTE as per the payroll deadlines.

Work study students cannot be approved for hours after Friday, April 17, 2020, nor can they exceed established work study semester maximums (140 hours /semester).

Who can international students contact if they have a question?

For general inquiries, please contact international@durhamcollege.ca and we will ensure your message gets directed to the appropriate person.

What special measures is the federal government taking for international students?

Keep checking this page for up-to-date information on special measures put in place by Immigration, Refugees and Citizenship Canada (IRCC) to help international students, temporary and permanent residents, and applicants affected by COVID-19.

What is the college’s policy on students travelling internationally?

DC is restricting college academic and business-related travel and is strongly encouraging employees or students to avoid all non-essential travel outside of Canada.

DC employees and students who are travelling for personal reasons outside of Canada in the coming weeks are advised to continue to monitor the Government of Canada guidelines and follow the protocols listed for travel.

Students and employees returning to Canada should:

  • Self-isolate for 14 days after your return from travel outside of Canada.
  • Monitor your health for fever, cough or difficulty breathing.
  • Wash your hands often for 20 seconds and cover your mouth and nose with your arm when coughing or sneezing.

If you develop a fever, cough or difficulty breathing within 14 days:

  • Continue to isolate yourself from others.
  • Immediately call a health-care professional or public health authority In Ontario call 1-866-797-0000 or visit Public Health Ontario’s website more information.
    • Describe your symptoms and travel history.
    • Follow their instructions carefully.

In addition to the above, Shoppers Drug Mart has a virtual health consultation program called Maple.

I am an international student. Can you give me more information on my Morcare policy? For example, how much can the health insurance cover for virus examination and treatment in case I am sick due to COVID-19?

As of March 16, 2020, Morcare coverage for inbound (international) students and medical coverage remains the same, as documented within the current policy, including testing and treatment for COVID-19 being fully covered.  If you are advised by a public health official to get the test for COVID-19, the cost will be covered by Morcare.

Remember that you are not covered for Morcare health insurance or Student VIP Blue Cross health insurance in your own country.

For more information on international student health care coverage, please go to the Morcare website and select Durham College.

Will my courses moving online affect my Post-Graduation Work Permit (PGWP) eligibility?

Immigration, Refugees and Citizenship Canada (IRCC) has announced that, for international students in Canada, courses of study being delivered online on an exceptional basis due to COVID-19 will not affect PGWP eligibility.

I am an international student and I need to file my taxes. What should I do?

Due to the COVID-19 pandemic, the Canada Revenue Agency has extended the tax deadline to June 1, 2020.

For information on filing your taxes as an international student, please see this page.

Is there financial support available to international students who have lost their job as a result of COVID-19?

Yes. If you have lost income because of COVID-19, you may be eligible to apply for the Canada Emergency Response Benefit (CERB) which provides temporary income support. To be eligible for the CERB, you must reside in Canada and have a valid Social Insurance Number. Workers who are not Canadian citizens or permanent residents – including temporary foreign workers and international students – may be eligible to receive the CERB if they meet the other eligibility requirements. For more information and application instructions, please visit https://www.canada.ca/en/services/benefits/ei/cerb-application.html. The portal for accessing this new benefit launched on April 6.

In addition, students who have been financially impacted by COVID-19 can apply to the International Student Emergency Bursary. This fund is intended to support students with proven financial need due to COVID-19. This includes students who have lost income, are unable to secure a job to support expenses, are unable to transfer money from their home country to Canada, are unable to return to their home country and have therefore incurred unforeseen in-Canada costs (housing, etc.), and other impacts.

This emergency bursary is awarded on an individual basis after a careful review of a student’s expenses, income, employment and personal situation. The amount awarded will be based on a student’s individual assessed need.

If you require emergency financial support and would like to apply, email isa@durhamcollege.ca to discuss your financial concerns. In your email, include an outline of your financial need. You will be asked to complete a needs assessment application.

I HAVE A JOB OFFER FOR MORE THAN 20 HOURS/WEEK AND WOULD LIKE MY COURSE COMPLETION LETTER SOONER SO I CAN ACCEPT THE OFFER. CAN YOU ADVISE ME?

If your job offer is in an essential service, you can work more than 20 hours per week. IRCC recently announced that they have lifted the restriction on working 20 hours per week for essential services due to COVID-19. For further details and a list of essential services, see: https://www.canada.ca/en/immigration-refugees-citizenship/news/2020/04/removing-barriers-for-international-students-working-in-essential-services-to-fight-covid-19.html

If your job offer is for a position that is not considered an essential service, contact ISA@durhamcollege.ca.

HOW LONG DO I HAVE TO APPLY FOR MY POST-GRADUATION WORK PERMIT (PGWP)?

You have 180 days beginning from the date listed on your course completion letter or when you receive your final marks, whichever date is earlier, to apply for your PGWP. For example, if your course completion letter is dated July 1, you have 180 days starting from then.

When can I start working full-time?

If you wish to work full-time once you apply for your PGWP, you will need to apply for your PGWP before your study permit expires.

Students with a valid study permit may continue working 20 hours per week until they receive their course completion letter.

Once they receive the course completion letter, they must stop working until they submit their PGWP application.

After submitting their PGWP application, students who had a valid study permit at the time of applying for the PGWP may work full-time until a decision has been reached.

HOW DO I APPLY FOR A POST-GRADUATION WORK PERMIT (PGWP)?

IRCC has provided a helpful guide for applying for a PGWP. See here: https://www.canada.ca/en/immigration-refugees-citizenship/services/study-canada/work/after-graduation/about.html

If you have extended your stay as a visitor OR extended your study permit, include the submission confirmation letter of either of these extensions in your PGWP application.

For all Durham College students who have recently completed their programs, it will be helpful to write a letter of explanation to the immigration officer within your application to note that while you have graduated and you have your official verification of graduation letter, however, due to COVID-19 your official transcripts are unavailable, and provide the Unofficial Transcript Letter from Strategic Enrolment Services, signed by our Registrar. Provide these explanations in one PDF file and include in your application in the section “Client Information” file. Include your study permit in this PDF file, as well.  If you need more information during this process, contact ISA@durhamcollege.ca

WHO CAN I CONTACT IF I HAVE MORE QUESTIONS?

Please contact ISA@durhamcollege.ca. Be sure to include your name and student number in your email.

I PLAN ON STAYING IN CANADA UNTIL I APPLY FOR MY POST-GRADUATION WORK PERMIT (PGWP), BUT I DON’T WANT TO WORK.

If you plan on staying in Canada while waiting to apply for your PGWP and not work, but your study permit expires before you apply, you can apply to remain in Canada as a visitor to keep your legal status while waiting for your PGWP. In your PGWP application, include the submission confirmation letter of your application to extend your stay as a visitor. Here’s how to extend your stay in Canada as a visitor. For more information, see Guide 5551 – Applying to Change Conditions or Extend Your Stay in Canada – Online application.

IRCC REQUIRES AN OFFICIAL TRANSCRIPT FOR MY POST-GRADUATION WORK PERMIT (PGWP) APPLICATION, BUT I’VE HEARD THESE AREN’T AVAILABLE. WHAT SHOULD I DO?

IRCC states that to apply for a PGWP, you require:

  • an official letter from your school that confirms you’ve completed your study program (for Durham College graduates, this is your course completion letter)
  • an official transcript, OR a copy of your transcript from your school’s website

See IRCC’s website for details.

While IRCC will accept a copy of your transcript from our website, we recommend that students use their official transcript to put together the best application possible.

However, the Durham College campus is closed due to efforts to contain the spread of COVID-19. With no access to printing and postage facilities, Strategic Enrolment Services has suspended paper (official) transcript services at this time, until we are back on campus.

To support your PGWP application, please download and include the Unofficial Transcript Letter from Strategic Enrolment Services, signed by our Registrar. This letter, which can also be found in the Need to Know section of MyCampus, will explain to an IRCC Officer that Durham College official transcripts are not available at this time.

We also encourage you to write a brief explanation in your application, as the first page of your Client Information File (a section in the PGWP application form), about why you are including a copy of your transcript instead of your original transcript. A sample note may be:

Dear IRCC Officer, 

Please note that I have included a copy of my transcript from my school’s website in my application for a Post-Graduation Work Permit. Due to our Strategic Enrolment Services offices working off-campus in an effort to stop the spread of COVID-19, they are unable to print official transcripts at this time. Please see the letter from our Registrar, included in my application, that confirms this information.

Thank you for your consideration,

{Your name}

In addition, according to new rules by IRCC in response to challenges presented by COVID-19, you can apply for your PGWP without having all of the required documents at the time of application. IRCC has stated that they “will not refuse an application for non-compliance”. This means that the IRCC officer will keep your application open while awaiting your documents. Detailed information from IRCC is available here:

https://www.canada.ca/en/immigration-refugees-citizenship/corporate/publications-manuals/operational-bulletins-manuals/service-delivery/coronavirus/temporary-residence/study-permit.html

WHEN CAN I RECEIVE MY OFFICIAL COURSE COMPLETION LETTER?

As of Monday June 22, current and past graduates can obtain a copy of their graduation status(es) at Durham College. This official letter can be accessed at any time on MyCampus and will provide you with your graduated status whether you have just begun your program, have applied to graduate or have successfully graduated from your program.  You can provide this letter to another academic institution for admission, for employment or for PGWP purposes.

The course completion letter is now called the Verification of Graduation letter.

HOW CAN I GET MY VERIFICATION OF GRADUATION LETTER (COURSE COMPLETION LETTER)?

Please visit MyCampus, in the DC Home tab, go to the right side of the page and under “Student Records” click on Verification of Graduation letter.

If you have any questions regarding the status of your letter please email convocation@durhamcollege.ca.

I HAVE ALREADY APPLIED FOR MY POST-GRADUATION WORK PERMIT WITHOUT HAVING MY VERIFICATION OF GRADUATION LETTER (COURSE COMPLETION LETTER) AND MY OFFICIAL TRANSCRIPT. RECENTLY I HAVE RECEIVED MY VERIFICATION OF GRADUATION LETTER. HOW CAN I SEND IT TO IRCC TO BE ADDED TO MY DOCUMENTS?

After submitting your PGWP application, if you have received a letter from IRCC requesting you provide one or more documents, a new section was created on your application page.

Sign in to your IRCC account (MyCIC), click the “View submitted application” button at the bottom of the page and follow the instructions provided on the Documents Submitted page.

Should you be unable to provide the information and/or other documents requested, you must advise IRCC in writing detailing the reasons why you cannot provide the document/information requested.  You must upload this written explanation electronically through the MyCIC portal instead of the document requested. This would include, for example, that your official transcript is not available due to COVID-19 situation.

International Applicants and Agents
I AM AN INTERNATIONAL STUDENT ADMITTED TO THE SEPTEMBER INTAKE. SHOULD I STILL MAKE ARRANGEMENTS TO TRAVEL TO CANADA AND START MY PROGRAM?

Our September intake is open for international students and is currently set to start as scheduled. Due to the fast-changing situation, it is advisable that students visit our website for updated information and contact details. We will continue to post the most up-to-date information as it becomes available.

I am an international applicant, but I can’t access IELTS or TOEFL testing. How can I complete my admission steps?

If you require English language proficiency testing but are unable to access IELTS or TOEFL, we will temporarily accept the Duolingo English test if completed between Monday, March 16 and Monday, August 31.

For applicants completing Duolingo, upon arrival to campus, there may be a re-assessment to ensure any additional language needs or supports are available to ensure student success.

If you have additional questions about admissions, please contact the international admissions team at internationaladmisssions@durhamcollege.ca.

What other methods of assessing my English proficiency will DC consider?

DC will be accepting results from the Duolingo English Test until Monday August 31. This interim measure has been approved as an alternative for applicants who cannot access testing at English Language testing centres closed as a result of the COVID-19 pandemic. The college reserves the right to add additional testing once students arrive on campus, in order to ensure that students’ learning is supported appropriately.

Who can international applicants contact if they have a question?

Applicants with questions can contact us at internationalapplications@durhamcollege.ca.

What special measures is the federal government taking for international students?

Keep checking this page for up-to-date information on special measures put in place by Immigration, Refugee and Citizenship Canada (IRCC) to help international students, temporary and permanent residents, and applicants affected by COVID-19.

I am an international applicant, but I can’t access IELTS or TOEFL testing. How can I complete my admission steps?

Durham College will be accepting results from the Duolingo English Test until August 31, 2020. This interim measure has been approved as an alternative for applicants who cannot access testing at English Language testing centre closed as a result of the COVID-19 pandemic. The College reserves the right to add additional testing once students arrive on campus, in order to ensure that students’ learning is supported appropriately.

Minimum Scores

Certificate and Diploma Programs:  105

Most one-year certificate programs

Most two-year diploma programs

Most three-year advanced diploma programs

Post-Graduate and Degree programs:  110

One-year Ontario college graduate certificate and compressed, fast-track programs and the following diploma or degree programs:

  • Behavioural Science - Honours Bachelor
  • Dental Assisting (levels I and II)
  • Dental Reception and Administration
  • Health Care Technology Management - Honours Bachelor
  • Journalism
  • Massage Therapy
  • Music Business Administration/Music Business Management
  • Police Foundations
  • PR and Strategic Communications
  • Social Service Worker
  • Sport Administration/Sport Management

The following selected programs:  120

  • Practical Nursing
  • Communicative Disorders Assistant (graduate certificate)

TOEFL is now offered online.  Access to a new online test has recently been posted on the TOEFL website.   Here is the link:https://www.ets.org/s/cv/toefl/at-home/

Please note: If a student is from an SDS Country, it is up to the student and agent to verify with IRCC if using Duolingo will affect their applications as an SDS student. If it will, student will need to apply under the general stream as we have no control or say over IRCC rulings.

Sports

How are sports at DC affected this fall?

Due to the cancellation of the OCAA varsity competition, Durham College (DC) has cancelled all baseball, softball, rugby, rugby 7, soccer and golf activities and competitions.

For the 2021 winter semester, basketball, volleyball, and indoor soccer are scheduled to continue, starting in January. The OCAA will monitor the situation on an ongoing basis and will make a decision during the fall semester on the status of the winter 2021 schedule. 

Why is OCAA varsity competition suspended this fall?

First and foremost, the health and safety of the student athletes and everyone involved in varsity and recreational sports is a top priority.

Durham College has adopted a hybrid academic delivery model for the fall semester, thereby minimizing the number of students and staff on campus. This decision to cancel the OCAA varsity competition aligns with this decision.

How will a decision on winter 2021 OCAA sports be made and will any fall sports be able to be played in spring 2021?

The OCAA will continue to monitor the COVID-19 situation on an ongoing basis. A decision on winter 2021 sports will be made during the fall semester in collaboration with the member institutions and senior administrations. Participation in a spring season will also be part of the ongoing discussions.

If the province phases in sports and events before school starts, will the OCAA reconsider the suspension of varsity athletics for this fall?

No. The decision to suspend varsity athletic competition until January 2021 will not change. Academic delivery models for fall 2020 have already been finalized by the member institutions. Information provided by public health and other government recommendations have been and will continue to be considered as part of OCAA’s planning, however, there are many factors involved in coming to this decision that will not be changing.

How will student athlete eligibility be impacted by the OCAA competition cancellations?

This is unknown at this time. The OCAA is considering and will be addressing all eligibility related implications and will work in conjunction with the Canadian Collegiate Athletic Association to determine eligibility status for 2020-21.

What will this mean for recruiting and new athletes to each school?

The OCAA is continuing to recruit student athletes to attend schools for when varsity sports fully resume. New students coming in September are encouraged to carry on their education path as planned.

Employees

College Closure
Will I continue to be paid during the college closure?

DC has implemented a pay continuity model to protect the wages of our employees, while we continue to assess the impact of the COVID-19 outbreak on our operations. The model of pay continuity is in place until further notice.

If I need to come to campus for some essential work items, can I do this? Who should I notify?

The college campuses are currently closed. Employees who are considered essential services have been advised by their supervisor, all other employees are not to go to campus, per the Government of Ontario’s directive. 

Work Related Items
I’ll be working from home during the campus closure, what am I expected to do?
  • Ensure you have a suitable remote work space, taking into consideration safety, ergonomics, privacy and confidentiality.
  • Ensure an internet connection is available.
  • Managers should ensure they have a means of contacting all of their employees during the closure period, and have communicated how they should contact them.
  • Guarantee regular check-in of work voicemail and/or have calls forwarded to a home, or cell phone device. Voicemail should also be updated to identify to callers the frequency with which voicemails will be checked.
    • Sample voicemail message: Due to COVID-19, Durham College’s campuses and Pickering Learning Site are closed. Academic programs and operations have transitioned online. This voicemail is being checked on a daily basis. I will return your call, or feel free to reach me via email. The most up-to-date information on the college's operations is available on the DC website. Thank you.
  • Use teleconferencing, Skype for Business or Office 365 to hold and attend meetings as necessary.
  • Log into email and calendar regularly.
  • Ensure access to applications and files remotely and request VPN access, if necessary. Note: VPN access is not necessary to access email, DC Connect, ICE, Office 365 or MyCampus. Employees require VPN access to connect to Banner, Fast and the network drives.
  • Fulfill the expectations agreed upon with their manager regarding the scope of their remote work assignment and honour agreed upon hours of availability to communicate.
  • Avoid working on personal computers, and take all reasonable steps to ensure the protection of confidential information.
  • Report any malfunctions to equipment as soon as possible to supervisor and IT Services.
  • Continue to report absences due to injury, illness, or caring for a family member to their supervisors/attendance keeper as soon as possible.
What does work from home mean?

In support of business continuity plans, most employees, with the exception of small teams of in-person essential services, are being asked to work from home. Below are some guidelines to assist managers and employees with establishing and maintaining work from home arrangements.

·     A work from home arrangement should maintain an employee’s regular hours of work, any shifts in hours of work or availability should be discussed with your manager in advance.

·     Working from home does not change the basic terms and conditions of employment under the applicable collective agreement, employment contract, policies and law. All employees are expected to continue to comply with college policies while working remotely.

·     In some cases, a manager may require an employee to report in a different way, or with different levels of frequency than when they are working onsite. This is generally to ensure the manager is up-to-date. For example, the manager may wish to schedule additional update meetings, have updates provided by email, or implement schedules and methods of reporting.

·     The length of time work from home arrangements are in place will be based on direction from government officials and business continuity decisions made by DC.

What are some guidelines for ensuring I have an appropriate workstation set up at home?

A remote workspace should provide a comparable level of health, safety and security to college office space. For more information about ensuring a safe work space at home, visit the Canadian Centre for Occupational Health and Safety website

What should I do if a student or colleague discloses COVID-19 related symptoms?

Please direct the person to Public Health information and advise they follow the direction provided.  Please do not share health related information with others, without the express consent of the individual.

Am I expected to work from home if I am advised by Public Health to self-isolate?

If you are in self isolation due to travel, or another reason as directed by Public Health, but are not symptomatic, you are able to work remotely.

 

I am having difficulty working from home due to my family’s demands and care responsibilities have increased due to other organizations closures. What should I do?

If you are having difficulty keeping up with work while remote, please talk to your manager to review options, such as other accommodation measures, taking accrued vacation, borrowing on future vacation, change of schedule etc. 

What is Work@home and how will it help me?

The Human Resources department, in collaboration with Communications and Marketing, has created a new section on ICE called Work@home. Dedicated to supporting employees while they are working from home, the site provides a variety of resources and new ways to connect with the DC community during the COVID-19 pandemic.

Some of the resources on Work@home include tips and tricks for working remotely, online professional development offerings, health and wellness webinars/resources, virtual coffee breaks, and information on employee benefits and the Employee and Family Assistance Program.

Employees are encouraged to take some time to check out this great new resource.

How do I access my ROE (Record of Employment)?
An employer is not obligated to provide a paper copy when an electronic ROE is filed. An employee can assess their ROE online through Service Canada at https://www.canada.ca/en/employment-social-development/services/my-account.html.
Is Durham College (DC) making return-to-campus plans?

As Ontario's government continues a staged approach to re-opening the province, DC is developing plans for a phased return to campus when it is safe to do so.

A key consideration in DC's planning is safeguarding our workplace. To ensure protocols are in place to support employee health and safety, DC and Ontario Tech University established a joint Return to Work (RTW) operational task force.

The RTW task force has developed revised Working on Campus guidelines for employees whose roles required them to be on campus for the continuity of campus operations.  Based on current public health and government advice, this document outlines specific actions taken to ensure a safe work environment for employees. It also guides managing and maintaining a safe workplace as campus operations resume in the future.

Despite DC's closure in mid-March, some essential services have remained on-campus. In the coming weeks, DC will be working toward a very careful and thoughtful phased reopening of additional essential services on campus, when it is safe to do so and based on government guidance.

More information will be shared as decisions regarding the reopening framework for the safe resumption of on-campus operations are made. Ensuring the health and well-being of our employees, students and the broader community will always remain our first priority.

Personal Health
What should I do if I am experiencing COVID-19 like symptoms?

Please continue to follow the direction provided by Durham Region Health.

What should I do if I need to self-isolate?

Please continue to follow the direction provided by Durham Region Health.

What should I do if an employee or colleague discloses to me they are experiencing COVID-19 symptoms?

Please continue to follow the direction provided by Durham Region Health.

Do I need to provide a doctor’s note if I am ill due to COVID-19?

The college has reinstated its standard sick note policy in which employees must provide a doctor’s note for short term sick leaves longer than 5 days.

For leaves due to illness or injury longer than 10 days, the college has also reinstated its policy that requires physician’s clearance and disclosure of any required accommodations prior to returning to work.

The exception to the above will remain in instances where an employee has been diagnosed with COVID19 or are self-isolating because they are believed to have COVID19. Or if the employee has requirements to care for a loved one who is ill with COVID19. In these situations no doctors note will be required. Please speak with your supervisor or your HR Generalist if you have any specific questions.

If an employee or student from DC/Ontario Tech is diagnosed with COVID-19, will DC inform me?

All members of Durham Region are advised to follow the COVID-19 reporting protocol identified by Durham Region Public Health.  The Public Health department will communicate with you directly if there is a need for you to be tested or isolated.  If DC is contacted by Public Health, we will fully cooperate with their investigation.

What health supports are available to employees?
EFAP is available to full-time employees and their eligible dependents.  If you are a contract or part-time employee and are interested in EFAP supports, please contact Kelly.doyle@durhamcollege.ca. EFAP services can be accessed:
Attendance
How are absences due to illness recorded during the campus closure?

Absences due to illness should continue to be reported and recorded through the normal, established process within your department.  Attendance keepers will continue to report attendance to HR.

If an employee who is eligible for sick leave entitlements advises the College that they are ill or injured, the College will compensate that employee using the appropriate sick leave per the normal process.

What is the impact of the college closure on my scheduled vacation?

As of April 7, all support and administrative staff are to utilize all current year leave balances (vacation, and lieu time for support staff) by June 30.

Can my manager reschedule my previously scheduled vacation?

Effective March 18, managers may need to speak with employees about rescheduling vacation.

Benefits
How will sick leave be handled for employees currently on short term disability?

All eligible employees (full-time academic, support and administrative staff as well as partial-load staff) currently on sick leave will continue to follow the normal process for managing their sick leave plans and ensure if needed, that the LTD application process is followed.  For clarity, if an eligible employee exhausts their 100% paid sick days, they would switch to 75% paid sick days until the 130 days elimination period for LTD is reached.

Has Sun Life implemented any changes to my benefits coverage as a result of COVID-19?

For employees who left Canada prior to Wednesday, March 18:

Sun Life is treating illness due to the Coronavirus as any other medical emergency. This means there is no exclusion to treating someone because this is an epidemic vs. another type of medical emergency.

The out-of-country coverage will cover the employee in the event of a medical emergency, even if it is related to the Coronavirus. This applies as long as the employee is within the trip duration limit. For more information please review the College Employer Council update.

For employees who are leaving Canada to travel on or after March 18, 2020:

The administrative exceptions included above will not apply. This is in-line with the Government of Canada’s efforts to prevent non-essential travel and repatriate Canadians traveling abroad.

The following will not be available under the out-of-country travel benefit for employees on or after March 18th:

Coverage of any expenses during and after a period of quarantine (directed by a doctor or public health official), unless the plan member shows symptoms of or has tested positive for COVID-19-19

Employees who are currently abroad, but not in quarantine and cannot return home will continue to have access to out-of-country coverage up to the 60-day limit under the Plan. After this time, they will not have out-of-country coverage.

If an employee or their dependent needs the immediate attention of a doctor for a medical emergency, they must contact Allianz for assistance:

  • In the USA and Canada call: 1.800.511.4610
  • From anywhere else: 1.519.514.0351
  • Fax: 1.519.514.0374

Allianz is available 24 hours a day, 7 days a week.

For more information please review changes to out-of-country coverage due to COVID-19-19.

Will benefits for Partial Load employees be extended beyond the current end date of my contract?

The College will continue to administer Sun Life benefits according to the terms of our negotiated plan, which requires benefits coverage to conclude at the same time the partial load teaching contract ends.

How do I submit a benefits enrolment form during the college closure?

Employees can find the enrolment form on the ICE.

Please complete the enrolment form and send an electronic scanned copy to your Human Resources Generalist via email. If you do not have access to a scanner please take a picture of each page of the enrolment form and email it to your HR Generalist.  Please note that all sections of the enrolment form must be completed and coverage selection must be clear. You must submit the original hard copy of the enrollment form to your HR Generalist within two weeks of the college re-opening.

Health & Safety
What are some guidelines for ensuring I have an appropriate workstation set up at home?

A remote workspace should provide a comparable level of health, safety and security to college office space. For more information about ensuring a safe work space at home, visit the Canadian Centre for Occupational Health and Safety website.

Communications
What if someone from the media contacts me about COVID-19?

Please ensure media inquires are forwarded to DC’s Communications and Marketing team at mediarelations@durhamcollege.ca.

If I have further questions about COVID-19 and the impact to my work for DC, who should I ask?

Please speak with your supervisor.  HR related questions can be directed to your Human Resources Generalist.

Parking
Is DC issuing refunds for parking passes?

Yes. Durham College (DC) issued partial parking pass refunds for six weeks when the COVID-19 pandemic began. The college is now issuing final reimbursements of parking refunds, due to the on-going campus closure.

Employees who have paid their 2019-2020 annual parking in full, will receive a seventeen-week refund via direct deposit.

Employees who pay for parking through payroll deduction will continue to have payments suspended.    

Payroll deductions will be reconciled and if an amount is owed, the amount will be deducted on the following dates:

  • Full Time administrative staff on June 26
  • Full Time faculty on June 26
  • Full Time support staff on July 2
  • Contract employees on July 3

There is no action required on the employees’ part. We will communicate when the deduction of these fees is set to restart.

Please continue to visit www.durhamcollege.ca/coronavirus for COVID-related updates and FAQs.

How do I check or change my bank account information on file for parking refunds?

Please email payroll to check or change your banking information on file.

Can I still park in my lot right now?

Yes, all parking gates have been raised at the Oshawa and Whitby campuses until further notice.

Can I get a refund for chaser tickets?

Refunds for chaser tickets are not being issued until the college resumes normal campus operations. Please keep your chaser tickets for the time being, and further updates will be communicated with the campus community when the campus is open.

Will parking passes be extended for use once we get back to campus?

Winter semester parking passes will be valid until April 30. Yearly parking passes will be valid until August 31.

Who do I contact if I have more questions about parking?

Please email dccares@durhamcollege.ca with parking questions that have not been answered in these FAQs.

Travel information

Travel information

WHAT SHOULD I DO IF I RECENTLY TRAVELLED TO OUTSIDE OF CANADA?

The Public Health Agency of Canada has issued travel advisories to avoid all non-essential travel outside of Canada.

Students and employees returning to Canada should:

  • Self-isolate for 14 days after your return from travel outside of Canada.
  • Monitor your health for fever, cough or difficulty breathing.
  • Wash your hands often for 20 seconds and cover your mouth and nose with your arm when coughing or sneezing.

If you develop a fever, cough or difficulty breathing within 14 days:

  • Continue to isolate yourself from others.
  • Immediately call a health-care professional or public health authority, and:
    • describe your symptoms and travel history.
    • follow their instructions carefully.

Those returning from Italy, Iran, or Hubei province (China) are asked to contact the public health authority within 24 hours of arriving in Canada and to provide your contact information.

Government of Canada novel coronavirus information line: 1-833-784-4397.

If you think you have COVID-19 symptoms or have been in close contact with someone who has it, use the Government of Ontario’s online self-assessment to help determine if you need to seek further care.

IS DURHAM COLLEGE (DC) RESTRICTING TRAVEL FOR ITS EMPLOYEES AND STUDENTS?

DC is restricting college academic and business-related travel and is strongly encouraging employees or students to avoid all non-essential travel outside of Canada.

DC employees and students who are travelling for personal reasons outside of Canada in the coming weeks are advised to continue to monitor the Government of Canada guidelines and follow the protocols listed for travel.

As of March 14, the Government of Canada is recommending that those currently outside of Canada:

  • Find out what commercial options are still available to return to Canada and consider returning to Canada earlier than planned if these options are becoming more limited.
  • Ensure that you have sufficient finances and necessities, including medication, in case your travels are disrupted.
AS A DURHAM COLLEGE EMPLOYEE WILL MY OUT-OF-COUNTRY INSURANCE COVERAGE BE IMPACTED BY THE CORONAVIRUS (COVID-19)?

For employees who left Canada prior to Wednesday, March 18:

  • Sun Life is treating illness due to the Coronavirus as any other medical emergency. This means there is no exclusion to treating someone because this is an epidemic vs. another type of medical emergency.
  • The out-of-country coverage will cover the employee in the event of a medical emergency, even if it is related to the Coronavirus. This applies as long as the employee is within the trip duration limit. For more information please review the College Employer Council update.

For employees who are leaving Canada to travel on or after March 18, 2020:

  • The administrative exceptions included above will not apply. This is in-line with the Government of Canada’s efforts to prevent non-essential travel and repatriate Canadians traveling abroad.
  • The following will not be available under the out-of-country travel benefit for employees on or after March 18th:
  • Coverage of any expenses during and after a period of quarantine (directed by a doctor or public health official), unless the plan member shows symptoms of or has tested positive for COVID-19

Employees who are currently abroad, but not in quarantine and cannot return home will continue to have access to out-of-country coverage up to the 60-day limit under the Plan. After this time, they will not have out-of-country coverage.

If an employee or their dependent needs the immediate attention of a doctor for a medical emergency, they must contact Allianz for assistance:

  • In the USA and Canada call: 1.800.511.4610
  • From anywhere else: 1.519.514.0351
  • Fax: 1.519.514.0374

Allianz is available 24 hours a day, 7 days a week.

For more information please review changes to out-of-country coverage due to COVID-19.

Campus Operations

ARE DURHAM COLLEGE CAMPUSES CLOSED?

Effective Tuesday, March 24 at 11 p.m., access to all buildings is closed to students, employees, and visitors at the Oshawa and Whitby campuses and all locations.

In July, a limited number of students and employees were permitted to return to campus as part of the provincial government’s July 2020 pilot program.

As identified by the government, our student residence remains open to a controlled number of students.

During the closure, can I still come to campus?

Campus access is limited to:

  • Students living in residence.
  • Students and employees who are a part of the July 2020 pilot program.
  • Employees deemed essential who have been given clearance by their manager.

All other employees, students and visitors, including children, are not permitted onto campus at this time.

WHEN WILL THE CAMPUS RE-OPEN?

DC takes the health, safety and well-being of our community seriously. We will continue to monitor this actively evolving situation, and make decisions based on the best information available from government and health authorities. When the time is right and in accordance with health authorities, our campus will resume operations.

HOW CAN I ACCESS SERVICES THAT I WOULD USUALLY ACCESS IN PERSON?
For a full list of supports that are still available despite the campus closure, please visit the Student Supports tab.
Is Durham College (DC) continuing to hold events on campus?

DC has suspended all large events and public gatherings until further notice.

Can I access the Computer Commons during the closure?

Unfortunately, the Computer Commons are closed during the campus closure.

Are food services open on campus?

All food services are closed, with the exception of the South Village Dining Hall for residence students.

AM I EXPECTED TO BE AT WORK DURING THIS TIME?

All employees are working from home, except for small teams of essential services, to support DC’s business continuity model. The specific employees responsible for maintaining these essential services are designated by the dean or director responsible for those services and will provide direction to these employees directly.

Are FastStart's entrepreneurship services available at this time?

The 360insights Entrepreneurship Centre is closed until further notice. Current students may continue to receive FastStart support virtually by contacting Lindsey Jeremiah directly at lindsey.jeremiah@durhamcollege.ca. Students may also continue to participate in FastStart's online IdeaEngine module, available to all students via DC Connect.

WHAT SHOULD I DO IF I HAVE MORE QUESTIONS?

For general inquiries please contact DC Cares.

How can Durham College (DC) help my organization during COVID-19?

During this time of uncertainty, DC remains strongly committed to our community.

I am looking to hire a student or alumni during this time, who can I reach out to?

Please email employerhiring@durhamcollege.ca with your request. Our rapid response team will be monitoring this inbox seven days a week and will use social media, email, and the DC Hired portal to promote job postings to DC students and alumni. Employer and hiring information will also be shared using Career Development social media channels: Instagram, Twitter and LinkedIn.

While the Campus Recreation and Wellness Centre (CRWC) is closed, what programming is being offered?

The CRWC team is working remotely, like many others, to continue to engage students, staff, faculty and community members through a variety of initiatives, including:

 

  • The campus recreation resource library.
  • Weekly webinars.
  • Virtual challenges through the free Strava app with the DCOT Athletics and Campus Rec club.
  • Weekly trivia nights.
  • Soon to be released virtual group fitness classes with some familiar Flex instructors.
  • Weekly workout challenges.
  • Individual fitness consultations.
  • A variety of other social media engagement events through Instagram, Twitter and Facebook.
When the Campus Recreation and Wellness Centre (CRWC) opens, what health and safety protocols will be in place?

The CRWC team has been planning for a safe, organized reopen when it is safe to do so. Detailed reopen plans have been developed and include such items as:

  • Online booking for workout times in the Flex and drop in times in the CRWC.
  • The logistics of equipment availability adhering to physical distancing guidelines.
  • Numerous sanitizing stations throughout the facility.
  • New cleaning and disinfecting resources and protocols.
  • Facility signage which will be used to assist in keeping users safe.
  • A communication plan to keep you updated with reopen dates when they become available.
Do I need to wear a face mask while on campus?

Yes. At this time, DC asks that individuals wear a non-medical mask or face covering inside all common areas on campus that are open to the public. Such spaces include hallways, elevators, washrooms, classrooms, and meeting rooms.

You do not need to wear a mask if you are alone in a private office or working alone behind a barrier.

Exceptions apply to those who have health, respiratory and sensory issues; various disabilities; are unable to remove the mask without assistance, or other valid reasons.

Concerns raised by employees who may not be able to wear a mask should be brought to the attention of their supervisor to determine if accommodation is needed. If a faculty member becomes aware of a student who is unable to wear a mask, an assessment of the space should be done to ensure the student can consistently maintain appropriate 2 metre distancing while in the area.

If you do not own a mask or face covering, a mask will be provided at the entrance of college buildings.

Am I able to wear a face shield instead of a mask?

No. While face shields may provide large droplet protection, they do not have any filtration; therefore, they are an unacceptable alternative to a face mask.

Travel information

WHAT SHOULD I DO IF I RECENTLY TRAVELLED TO OUTSIDE OF CANADA?

The Public Health Agency of Canada has issued travel advisories to avoid all non-essential travel outside of Canada.

Students and employees returning to Canada should:

  • Self-isolate for 14 days after your return from travel outside of Canada.
  • Monitor your health for fever, cough or difficulty breathing.
  • Wash your hands often for 20 seconds and cover your mouth and nose with your arm when coughing or sneezing.

If you develop a fever, cough or difficulty breathing within 14 days:

  • Continue to isolate yourself from others.
  • Immediately call a health-care professional or public health authority, and:
    • describe your symptoms and travel history.
    • follow their instructions carefully.

Those returning from Italy, Iran, or Hubei province (China) are asked to contact the public health authority within 24 hours of arriving in Canada and to provide your contact information.

Government of Canada novel coronavirus information line: 1-833-784-4397.

If you think you have COVID-19 symptoms or have been in close contact with someone who has it, use the Government of Ontario’s online self-assessment to help determine if you need to seek further care.

Is Durham College (DC) restricting travel for its employees and students?

DC is restricting college academic and business-related travel and is strongly encouraging employees or students to avoid all non-essential travel outside of Canada.

DC employees and students who are travelling for personal reasons outside of Canada in the coming weeks are advised to continue to monitor the Government of Canada guidelines and follow the protocols listed for travel.

As of March 14, the Government of Canada is recommending that those currently outside of Canada:

  • Find out what commercial options are still available to return to Canada and consider returning to Canada earlier than planned if these options are becoming more limited.
  • Ensure that you have sufficient finances and necessities, including medication, in case your travels are disrupted.
AS A DURHAM COLLEGE EMPLOYEE WILL MY OUT-OF-COUNTRY INSURANCE COVERAGE BE IMPACTED BY THE CORONAVIRUS (COVID-19)?

For employees who left Canada prior to Wednesday, March 18:

  • Sun Life is treating illness due to the Coronavirus as any other medical emergency. This means there is no exclusion to treating someone because this is an epidemic vs. another type of medical emergency.
  • The out-of-country coverage will cover the employee in the event of a medical emergency, even if it is related to the Coronavirus. This applies as long as the employee is within the trip duration limit. For more information please review the College Employer Council update.

For employees who are leaving Canada to travel on or after March 18, 2020:

  • The administrative exceptions included above will not apply. This is in-line with the Government of Canada’s efforts to prevent non-essential travel and repatriate Canadians traveling abroad.
  • The following will not be available under the out-of-country travel benefit for employees on or after March 18th:
    • Coverage of any expenses during and after a period of quarantine (directed by a doctor or public health official), unless the plan member shows symptoms of or has tested positive for COVID-19

Employees who are currently abroad, but not in quarantine and cannot return home will continue to have access to out-of-country coverage up to the 60-day limit under the Plan. After this time, they will not have out-of-country coverage.

If an employee or their dependent needs the immediate attention of a doctor for a medical emergency, they must contact Allianz for assistance:

  • In the USA and Canada call: 1.800.511.4610
  • From anywhere else: 1.519.514.0351
  • Fax: 1.519.514.0374

Allianz is available 24 hours a day, 7 days a week.

For more information please review changes to out-of-country coverage due to COVID-19.

I RECENTLY TRAVELLED OUTSIDE OF CANADA, WHAT DO I DO BEFORE RETURNING TO CAMPUS?

Please note: as of Wednesday, March 18, DC’s campuses and locations are closed until further notice.

DC requires any student, employee or contractor returning from any country or region outside of Canada to not return to campus for 14 days while they undergo the mandatory period of self-isolation as directed by the Government of Canada.

If you think you have COVID-19 symptoms or have been in close contact with someone who has it, use the Government of Ontario’s online self-assessment to help determine if you need to seek further care.

Applied Research

I am conducting ongoing research that has already been approved by Durham College’s Research Ethics Boards (REB) and involves in-person interaction, will I need to modify my research?

At all times, researchers are expected to follow the guidance provided by the Public Health Agency of Canada to protect themselves and research participants. Research involving in-person interaction shall be modified or postponed to avoid in-person interaction among participants and researchers, unless stopping the research would increase risk to participants. Ongoing research conducted face-to-face that cannot be modified to avoid in-person interaction must cease for the time being, unless ceasing such activity might pose significant risks to participant safety (e.g., ceasing the provision of an important service).

Researchers are encouraged to redesign their research to replace in-person interaction with telephone or online communication. Modifications to research design must be approved by the REB prior to implementation, unless delaying modification of the research design would pose a significant and immediate risk to participants.

As always, researchers are responsible for informing the REB of any changes or unanticipated issues to their study. Please contact reb@durhamcollege.ca to request the appropriate form to report changes or unanticipated issues, or if you have questions on amending your REB protocol.

Ongoing research not involving in-person interaction may continue as planned, if researchers employ strategies to mitigate any risks associated with the COVID-19 outbreak, where applicable.

Is the Research Ethics Board reviewing research related to or arising from the publicly declared emergency (COVID-19)?

New research related to, or arising from, the Publicly Declared Emergency will be given priority for REB review in accordance with TCPS 2 Articles 6.21 to 6.23, and REB Protocol #408 for REB Review during Publicly Declared Emergencies.

Is the Research Ethics Board still reviewing new research not related to or arising from the publicly declared emergency (COVID-19)?

The REB will continue to review and approve new applications for ethical review as time permits, giving priority to the review of applications to amend already-approved research protocol.

COVID-19

About COVID-19
What is a pandemic?

According to the World Health Organization, a pandemic is declared when a new disease for which people do not have immunity spreads around the world beyond expectations.

What is COVID-19?

COVID-19 is an illness caused by a coronavirus, which is part of a large family of viruses that are known to cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). They are found worldwide in humans and animals.

What are the symptoms of COVID-19?

The most common symptoms of COVID-19 are fever, tiredness and a dry cough. Some people may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but do not develop any symptoms or feel unwell. Most people (about 80 per cent) recover from the disease without needing special treatment. Approximately one out of every six people who gets COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems and compromised immune systems, are more likely to develop serious illness. People with fever, cough and difficulty breathing should seek medical attention.

If you think you have COVID-19 symptoms or have been in close contact with someone who has it, use the Government of Ontario’s online self-assessment to help determine if you need to seek further care.

WHAT RISK DOES COVID-19 POSE TO MY HEALTH?

Illness due to COVID-19 infection is generally mild, especially for children and young adults. However, in some cases it may cause serious illness: about 1 in every 5 people who catch it need hospital care. It is therefore quite normal for people to worry about how the COVID-19 outbreak will affect them and their loved ones.

Where can I find credible information about COVID-19?

Durham College will continually update this website and provide the college community with the most reliable and current information from official providers including local, provincial and federal health agencies and the World Health Organization. If you want to read more on your own, follow credible online resources only. We suggest:

What should I do if I have more questions about COVID-19?

For health-related questions please contact Durham Region Health at 905.668.2020.

Has there been a confirmed case of COVID-19 at Durham College?

A single case of COVID-19 has been confirmed in connection with Durham College’s (DC) administrative building, Campus Corners, located at the south-east corner of Simcoe Street and Conlin Road in Oshawa. A DC employee has tested positive for travel-related COVID-19. The employee worked part of the day on March 16 and went home after feeling ill. Since that time, the employee has not returned to work and has been in self-isolation.

Public health has identified those individuals who were in close contact with the employee and will contact them directly to provide further direction and instructions. Public health has identified the risk to DC’s campus community as it relates to this situation, as low.

Prevention and Risks
WHAT IS DURHAM COLLEGE (DC) DOING TO PREVENT THE SPREAD OF COVID-19 AND KEEP STUDENTS AND EMPLOYEES SAFE?

New updates:

  • Effective Tuesday, March 24 at 11 p.m., access to all buildings is closed to students, employees, and visitors at the Oshawa and Whitby campuses and all locations, until further notice.
  • DC’s learning continuity model will not beimpacted by these closures and delivery of online courses and services continues as planned. This means employees and students are to work and study from home as previously communicated, and managers and employees are to continue regular meetings and updates.

Previous updates:

  • As of Wednesday, March 18, campus access is restricted to designated employees, students and contractors, until further notice. This access will be limited to specific areas of DC’s Oshawa and Whitby campuses.
  • The Pickering Learning Site is closed.
  • DC is suspending all large events and public gatherings.
  • Most classrooms across campus are in the process of being cleaned, sanitized and locked to employees and students to take pressure off cleaning teams.
  • DC is moving to further reduce the number of people on our campus by identifying essential services and making arrangements for staff to work virtually. Effective Monday, March 16, non-essential services and those who are able, as outlined by their supervisor, are now working from home.
  • Classes have been cancelled at DC’s Oshawa and Whitby campuses and the Pickering Learning site until Sunday, March 22. This will allow our faculty the necessary time to review and consider what components of our courses can be delivered online, as well as prepare their curriculum for online delivery beginning on Monday, March 23.
  • Athletics facilities at the Campus Recreation and Wellness Centre are closed until further notice.
  • Increased disinfection and cleaning protocols in high touch areas.
  • Daily monitoring of local, provincial, national and global developments to assess and identify risks to DC’s communities.
  • Postponement of all student and employee college-related business travel.
  • All non-essential college-related travel, for business or academic purposes, is cancelled until further notice.
  • Posting World Health Organization communication materials in key locations and washrooms on campus.
  • Communicating proper hygiene techniques through social media, digital signage and email.
  • Ongoing review and updates to emergency preparedness plans, including campus operations and activities.
What steps can the Durham College (DC) community take to reduce the risk of infection?
  • Practice social distancing. Avoid close contact with people outside of your immediate family. Close contact includes being within 2 meters of another person.
  • Avoid all travel outside of Canada.
  • Self-isolate for 14 days upon your return from travel outside of Canada.
  • Wash your hands often with soap and water for at least 20 seconds at a time or use hand sanitizer when hands are not visibly dirty.
  • Cough or sneeze into your sleeve or elbow.
  • Clean and disinfect surfaces, especially those that are high-touch areas.
  • If you are ill, stay at home and stay away from others. Take the online COVID-19 self-assessment.
  • If you are ill and must visit a health-care provider, call ahead or tell them right away when you arrive that you have a respiratory illness and wear a mask while waiting to be seen.
With the spread of COVID-19, what do I do if I am experiencing stress?

If you're feeling nervous about the coronavirus, you're not alone. Being concerned and anxious about this outbreak is normal.

What you can do to reduce anxiety:

  • Stick to the facts as communicated by public-health agencies or medical professionals. Instead of reading every article and going to every website, staying offline for a period can be beneficial. If you're concerned, sites that include accurate information include the World Health Organizationand the Public Health Agency of Canada.
  • Try and keep it in perspective. Social media and news outlets can amplify misinformation. Keep in mind that there's a concerted global effort to try and contain this virus.
  • Follow prevention tips to stay healthy. Washing your hands often and properly is the single most effective way to stop the spread of disease.
  • Practice stress and anxiety management. There are many proven ways to reduce stress and anxiety: getting enough sleep, balanced diet and hydration, exercise, talking about your fears with others, meditation, and more. Find the self-care practice that works for you.

Supports available for students:

  • Good2Talk Helpline (24/7): 1.866.925.5454
  • I.M. Well Student Assistance Program: 1.877.554.6935

Supports available for employees:

I suspect I may have contracted the virus, what do I do?

Members of the Durham College community who are feeling ill are urged to avoid close contact with others and to stay home.

If you have cold or flu-like symptoms that escalate, please contact your health-care provider or Durham Region Public Health at 905.668.2020 (press 2).

If you are experiencing symptoms of COVID-19 and have recently travelled or have had contact with someone who has, you are asked to self-screen, self-isolate and contact Telehealth, which is available 24 hours a day, seven days a week, at 1.866.797.0000. Follow these tips from Public Health Ontario on how to self-isolate.

If you think you have COVID-19 symptoms or have been in close contact with someone who has it, use the Government of Ontario’s online self-assessment to help determine if you need to seek further care.

We are told to avoid close contact with individuals who are sick. What does close contact mean?

Close contact is defined as caring for, living with, having face-to face contact, or having direct contact with respiratory secretions and/or bodily fluids of an infected individual.

What is social distancing?

Social distancing means maintaining a distance between you and other people — in this case, at least two meters (six feet). Durham Region Health Department is recommending that all residents practice social distancing to help stop any transmission of the novel coronavirus (COVID-19) in the community. Social distancing means limiting the number of people you come into close contact.

Social distancing includes, but is not limited to:

  • Avoiding gatherings such as parties or other group events.
  • Avoiding visits to long-term care homes, retirement homes, supportive housing, hospices and other shared care settings unless the visit is absolutely essential.
  • Avoiding any non-essential trips in the community – e.g. consider take out or delivery options rather than restaurant meals
  • Shopping for essential grocery or pharmacy items when stores might be less busy.
  • Keeping windows open during essential ride-share or taxi trips
  • Postponing, limiting, or cancelling group gatherings. All gatherings above 50 people should be cancelled at this time.
  • Participating in fitness activities outdoors rather than indoors when possible or in a settings where it is possible to maintain a 2-metre distance from other people.
  • Holding virtual meetings rather than hosting in-person meetings.

These social distancing guidelines do not mean you must stay in your home. As long as you are not experiencing symptoms related to COVID-19 and you have not been in close contact with anyone who has been diagnosed with the virus you can still go outside to exercise, walk, go to the park, walk your dog, and to grocery shop or get pharmacy supplies.

While outside, it is recommended you avoid crowds and stay at least 2 metres (6 feet) from those around you. Important: This information does not apply to people who have been advised to self isolate. If you have been advised to self-isolate, you must stay home and follow public health directions.

What are some things we can do while practicing social distancing?

Social distancing can change our regular routine and distance us from our sense of community. However, there are many ways we can connect to each other and many ways we can stay healthy both mentally and physically during challenging times.

  • Take advantage of social technology: Watch a movie with friends from the comfort of each of your own homes through Skype or a browser extension like Netflix Party.
  • Continue to eat healthy: Have a video chat dinner date with friends or family where you cook the same meal. Cook big batches of healthy meals to save in your freezer so you don’t need to head to the grocery store as frequently.
  • Dance and enjoy music: Watch a recorded concert of your favorite band and have a living room dance party.
  • Disconnect: Avoid excessive exposure to media coverage and do not share misinformation.
  • Get outside: enjoy some fresh air and go for a nature walk.
  • Keep learning: read a new book, try a puzzle, or text riddles to your friends. YouTube also has many lectures on interesting topics.
  • Stay active: search YouTube and Instagram for recorded or live fitness classes to take part in.
  • Express gratitude: text or video chat with your family and friends.
  • Get crafty: bust out some art supplies and create greeting cards for upcoming birthdays and holidays.
If I am required to self-isolate, how do I do this most effectively?

If you have been advised by your health-care provider to self-isolate due to COVID-19, follow these tips from Public Health Ontario.

Can I use the Campus Health Centre during this closure?

The Durham College (DC) Campus Health Centre (CHC) is currently closed to students, employees and the general public as of noon on Tuesday, March 17 until further notice. Continuity of care and the mental health of our students and employees is very important to DC and its doctors, nurses and practitioners. While the CHC is closed, students and employees can make telephone appointments for general health-care questions, prescription renewals and mental health support between the hours of 8 a.m. and 4:30 p.m., Monday to Friday.

  • To make a general health-care appointment, request a prescription renewal or to speak with someone regarding your mental health, please call 905.721.2000 ext. 3037.
    • Before you call, have your health card ready.
    • Leave a message with your name and contact information, including a valid phone number where you can be reached.
    • If you need a prescription refill, please have the information for the pharmacy closest to you, including address and phone number. Please note: not all prescriptions may be renewable.
  • To speak with a nurse, please call 905.721.2000 ext.2854 and leave a message with your name and contact information between the hours of 8 a.m. and 4:30 p.m. between Monday to Friday and a nurse will call you back as soon as possible.
  • Outside of these hours, visit durhamcollege.ca/coronavirus for more information or contact Public Health at 905.668.2020 (press 2). 

Please note: if you need to make an in-person appointment for your health, call your family doctor or visit your nearest walk-in clinic.

MENTAL HEALTH SUPPORTS AVAILABLE FOR STUDENTS

  • Good2Talk Helpline (24/7): 1.866.925.5454
  • IM. Well Student Assistance Program: 1.877.554.6935
  • In the case of emergency, please dial 911.

MENTAL HEALTH SUPPORTS AVAILABLE FOR EMPLOYEES

  • Employee and Family Assistance Program: 1.844.880.9142 or 1.877.338.0275 (TTY service) or workhealthlife.com