Pc Helpdesk

This course focuses on the key knowledge, skills and abilities of technical support professionals including, decision making, troubleshooting, software installation, communicating successfully with a client, determining the client's specific needs, and writing for the end user. This course includes the latest in support industry trends, especially the use of Web and e-mail-based support. With balanced coverage of both soft skills and technical skills, this course is an excellent resource for those seeking employment in the technical-support field as well as programmers and analysts.