May 7 & 85:30 to 7:30 p.m.
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This course focuses on the key knowledge, skills and abilities of technical support professionals including, decision making, troubleshooting, software installation, communicating successfully with a client, determining the client's specific needs, and writing for the end user. This course includes the latest in support industry trends, especially the use of Web and e-mail-based support. With balanced coverage of both soft skills and technical skills, this course is an excellent resource for those seeking employment in the technical-support field as well as programmers and analysts.
May 7: Oshawa campus May 8: Whitby campusExplore programs starting this SeptemberRegister Now