COVID-19 Information

All Durham College campuses and locations are closed until further notice due to COVID-19. Classes and services continue to be offered online.

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Enterprise Client Support

This course focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with users, determining clients' specific needs, writing technical documents and training end users. This course will introduce students to hands-on incident management / help desk software and service desk operations. With balanced coverage of both people skills and technical skills, this course is suitable for those in or preparing for the technical-support field.