Circulation & Serials

This course provides students with the tools required to carry out circulation procedures in a manual or automated environment in all types of libraries. It covers circulation procedures such as borrower registration, checkin and checkout, holds, and interlibrary loans. The course also covers checking in serials in a manual or automated environment. Because circulation services are a primary point of contact with staff for many customers, the course also deals with customer service issues, including dealing with difficult customers and serving customers with special needs