FAQs OrientationProgram OrientationEventsGet InvolvedGet PreparedInternationalDigital swag FAQsVirtual TourContact FAQs Access and Support Centre I am a student with an exceptionality. Where do I go if I require support? If you require support, contact the Access and Support Centre. For more information, please visit www.durhamcollege.ca/asc How do I register with the Access and Support Centre? Complete the Student Information Form and submit your supporting documentation. Both can be found on our website www.durhamcollege.ca/asc , or you can email or call us directly. A staff member will be in contact to arrange your initial appointment. Is the Access and Support Centre open to students? Yes, we are open to all students during this time. We are meeting with students in person and by virtual and phone appointments. Both Oshawa and Whitby campuses are taking new students, meeting existing students and supporting students with issues and concerns. Services offered include; Counselling, Accessibility Coaching, Peer Coaching and Assistive Technology. We kindly ask that you reach out to us at the numbers listed below. Oshawa Campus T: 905.721.3123 E: asc@durhamcollege.ca Whitby Campus T: 905-721-2000 Ext. 4141 E: whitbyasc@durhamcollege.ca Admissions Can I still apply to Durham College? Yes, applications are available at www.ontariocolleges.ca and applications are being processed. Can I still confirm my offer even though it is past May 1st? Yes, you can still confirm you offer to a program that is still open and has seats available. Your offer may still be active at ontariocolleges.ca and you will be able to see active offers by logging into your Ontario Colleges account. If you do not see an active offer and require more information, please contact admissions@durhamcollege.ca. Offers to open programs will be accepted on a first-come, first serve basis while there are still seats available in a program. What if I can’t get a transcript because my school is closed? Please contact admissions@durhamcollege.ca for the next steps. What hours will the admissions office be available? Staff are available by email admissions@durhamcollege.ca between the hours of 8:30 a.m. – 4:30 p.m. In-person service, on campus, is not currently available. How do I apply for credit transfer/exemption if I completed an equivalent course previously? You may apply for credit transfer if you previously studied at Durham College or another recognized post-secondary institution and feel your prior learning is equivalent to current course requirements. For your previous equivalent course to be recognized, you must: Submit an Application for Credit Transfer through MyCampus by the tenth day of classes. Please note: there are minimum grade requirements for courses to Provide required documentation to support the evaluation (transcripts and course outline for external requests; course-by-course WES or ICAS evaluation also required for international requests). Attend class until a decision e-mail has been received. Responses typically take 10-15 business days. The Application for Credit Transfer can be found on MyCampus under Helpful Links. Full details regarding the credit transfer process can be found at: www.durhamcollege.ca/credittransfer. Campus Store How do I find out which books I need? Log onto MyDC. Click ‘Student Information’ located on the left-hand side of the screen. Under ‘Registration’ click ‘Books for Term’, then select the correct term (i.e. Fall 2022). This will produce a list of the courses you are enrolled in for the upcoming semester. Click on “Go to the Bookstore” in the bottom right corner. The required texts for each course will be listed underneath the course title OR visit the Campus Store in person to use one of the two computers to print your booklist free of charge. Log in to MyDC > Student Information > Registration Books for Term. Where is the Campus Store located? What are the hours of operation? The Oshawa Campus Store, located in Room A125 in the Gordon Willey Building, is open Monday through Thursday from 8am-6pm and 8am-4pm Friday. The Whitby Campus Store, located in Room 133 of the main building, is open Monday through Friday from 8 a.m. to 4 p.m. Please visit the Durham College Campus Store website for any closures and to purchase books online. Please note the Campus Store will ship internationally. Can I order textbooks online from the Campus Store? Yes, by following these steps: Visit durhamcollege.ca Log onto MyDC. Go to ‘Student Information’ located on the left-hand side of the screen, under ‘Registration’ click ‘Books for Term’ Select the correct term (i.e. Fall 2022). This will produce a list of the courses you are enrolled in for Fall 2022. Click on “Go to the Bookstore”. The books for each course will be listed underneath the course Title. Click on the "Shopping cart" icon on the right or the book title to add the textbook to your basket. Click "Continue Shopping" and add the rest of your Click "Checkout". Skip down to creating a new account and enter all required Click "Submit order". Choose a ‘Shipping profile". Click "Pay now". Enter your credit card information and then click "Submit". Delivery inside Ontario: The Campus Store uses Purolator Courier and requires a signature upon delivery. Please provide a phone number as well as a complete street address with street number and street name. P.O. Box numbers and Rural Route numbers are not sufficient. If your order is being delivered within Ontario, please expect to receive it within five business days. For orders outside of Ontario, delivery times vary. Please contact the Campus Store if you have any questions regarding your order. How long do I have to return a book I have bought from the Campus Store? Books may be returned within 14 days of purchase. The book must be kept in its original wrapping and returned with the receipt. Any custom edition or final sale prints will be non-refundable. The cashier will inform you of these policies when you purchase your books. What does it mean when the price of my book is listed as $0.00? If there is no pricing on the website it means we are awaiting pricing from the publisher. The item is NOT free and as soon as the store is notified of the price, it will be automatically updated on the website. Books that do not have a price indicated or show an on-hand quantity of 0 cannot be ordered on the website. Special order textbooks will be clearly marked under the title and must be prepaid in person at the Campus Store before they will be ordered. Can I price-match my books? Price matching can only be completed in person at the Campus store. We honour price-matching with the Canadian sites of Amazon.ca and Chapters/Indigo.ca. The textbook must be in stock on the site being used to price-match. The Campus Store reserves the right to refuse a price match if it is lower than we can match. How do I sell my used textbooks? We facilitate this service for a third-party vendor. Please note we do not accept books for buyback in May, September and January. Students often sell their books using the Durham College First-Year Student Facebook page. You can also donate your books to Textbooks for Change at the Campus Store. Can I purchase Durham College clothing online? Yes, Durham College clothing, accessories, gifts and office supplies can all be purchased online by visiting the Durham College Campus Store website. Campus Health and Wellness Centre Is Campus Health and Wellness Centre open? The Campus Health and Wellness Centre offers virtual and in-person supports depending on what service you are looking to receive. Call the front desk at 905-721-3037 to book an appointment. Monday to Friday- 8 a.m.- 4:30 p.m. The CHWC also offers Chiropractic, Physiotherapy, and Registered Massage Therapy. Therapeutic services that must be delivered In-person include; Chiropractic, Physiotherapy, and Registered Massage Therapy. After a phone screening, the Physician or one of their team members will give you direction for onsite appointments, if they deem them necessary, at The Campus Health and Wellness Centre. Directions for access to the centre will be emailed to you with your appointment verification. Infection Prevention and Control measures are in place to ensure everyone's safety. T: 905.721.3037 E: CHC@durhamcollege.ca LIVE CHAT https://durhamcollege.ca/student-life/health-and-wellness/campus-health-centre After hours Mental Health supports 24/7 are available as below: Good2Talk (24/7) 1.866.925.5454 Durham Mental Health Services Crisis Access Linkage Line / Mobile Services: Short-term crisis beds, visits and free and confidential support line for individuals 16+ with a history of mental illness. 905.666.0483 or 1.800.742.1890 Durham Distress Centre (24/7): telephone counselling, crisis and suicide intervention and referral. 905.430.2522 or 1.800.452.0688 Ontario Shores Crisis Line (24/7): 1.800.263.2679 ONTX Ontario Online & Text Crisis Services: Text is available from your mobile phone from 2 p.m. to 2 a.m. daily and is accessed by dialing 258258. You will need to complete a pre-chat survey and agree to terms and conditions of service and a responder will be available to you. Talk4Healing: Culturally grounded crisis line for Indigenous women 1.855.554.4325 Durham Rape Crisis Centre (24/7): 905.668.9200 Durham Region Domestic Violence / Sexual Assault Care Centre (Lakeridge Health) (24/7): Crisis line providing counselling and referrals for sexual assault victims, all ages. 905.576.8711 Are there doctors on campus? Doctors and nurses are available in the Campus Health and Wellness Centre. You must provide proof of health insurance with each visit. What does my Student Insurance Plan cover? Provided by Durham College Students Association (DCSA) students have access to extended health coverage including prescription drugs, practitioner, dental, travel, and accident coverage. All Full-Time students are enrolled automatically. Students may opt-out of coverage by the designated deadline only if proof of comparable coverage is provided. Students are covered from the first day of classes until August 31st of the following year. For more info or to opt-in dependents, please visit: https://mydcsa.ca/health-plan/. What types of services can I get at the Campus Health and Wellness Centre? The Campus Health Centre is a medical clinic with access to: Physicians Allergy and vaccination shots Mental Health Services On-site laboratory services Prescriptions Referrals to specialists Wellness coaching Chiropractic, physiotherapy and registered massage therapist Campus Identification (ID) card Am I able to get my campus ID during? DC has a new digital student ID card system called OneCard. All students are required to have a student ID, as it is needed to gain access to buildings. U-PASS users must also have a OneCard to identify themselves as a student when accessing DRT. Through OneCard, you will be able to upload your photo to request the creation of your new DC digital ID. For instructions on how to download your digital student ID, click on this link: https://durhamcollege.ca/student-life/campus-services/campus-id-u-pass NOTE: Residence students with meal plans will have a physical card issued to them from the Campus ID office and it will be distributed through the Residence. Campus Safety How do I contact security? Security can be contacted at any time via internal telephones by dialing extension 2400, or by cellphone by dialing 905.721.3211. Code Blue Stations are located throughout the Oshawa and Whitby campuses and provide immediate contact with Security. Campus Security has CPR and first-aid qualified guards on duty 24 hours a day, 365 days a year. What can I do if I’m on campus late at night? Students, staff and faculty are encouraged to contact Security at North Campus 905.721.3211 or Whitby Campus 905.721.2000 Ext. 4098 and request Security provide an escort to their car, residence or other campus location. Career Development Office What services does the Career Development Office offer? The Career Development Office offers students support for anything career or job-related, including online resources through our Hired portal and one-on-one appointments, as well as in-class and out-of-class workshops on a variety of career topics. Coaches are available to assist students and alumni with their: Career and education Job search strategies including how to build an effective network. Resumés and cover Portfolio development. Interviewing skills Graduates have lifetime access to career development services as alumni. What is the Hired portal? The Hired portal is an online career development portal exclusively designed for DC students and alumni. Log in at http://hired.durhamcollege.ca with your campus network login information. Through the portal you can: Book career development coaching Explore the Career Resources section for your Register for employer recruitment sessions and career View job postings and check out employer Sign up to receive automatic email notifications on new job How can I stay up to date on what they are offering? Follow our hashtag/accounts on Instagram and Twitter @GetHiredDC #GetHiredDC for career tips, motivation and information about jobs and workshops listed on the portal. How do I book an appointment with Career Development coach? The Career Development Office is supporting students in a hybrid model and offering a variety of services including one-on-one appointments. Use the Hired Portal to book all appointments. Online at Hired http://hired.durhamcollege.ca. Log on using your campus network login information; or- Email careerdevelopment@durhamcollege.ca. What can I expect at an appointment? Generally you will have a 30-minute time slot with a career development coach who will work with you to help you develop a career action plan. Depending on your appointment your coach may provide tips and resources to help you develop skills to write a great resume or cover letter, learn strategies to job search effectively or ace that interview. What if I don't know what to do with my diploma or if my career goals have changed and no longer match my program? Make a career coaching appointment to explore your options. Career coaches can help you to assess your career situation, identify strengths and interests, and provide guidance in setting goals and plans. Students looking to withdraw from their program are encouraged to speak with a career coach before withdrawing. How can I get a job on campus, or search for off-campus employment? The Hired Portal has a jobs section that lists on-and-off-campus employment opportunities, http://hired.durhamcollege.ca including part-time, full-time, co-op and contract opportunities! Most on-campus jobs are facilitated through Financial Aid (i.e. Work Study – DC Works or IWorks). To apply, follow these steps: Complete the Student Financial Profile (be sure to indicate your interest in Work Study), found on MyDC (under the DC Financial Aid tab). Receive approval email from Financial Check the Work Study Jobs on the Hired site for job Apply using a resume, cover letter and a copy of your approval. Please note: All on-campus positions funded through the Work Study or Summer Employment programs require a completed Student Financial Profile. DCSA, student residence, Chartwell’s and the Campus Ice Centre may also have positions for students for general part-time work. Can I get help with writing a resumé and cover letter? Yes. Our coaches are available to assist you with creating cover letters and resumés, and they can provide you with suggestions based on their experiences with employers and recruiters. Meetings are by appointment only (see above for booking info). Career Development also offers: Coaching appointments to discuss the best ways to network and job search, Mock interviews to help you prepare for any type of employment interview; and A huge selection of general and program-specific career resources on the Hired Where are the offices located? If invited for an in-person appointment you will meet your Career Development coach at the following locations: Oshawa Campus Student Services building, Room SSB212 Monday – Friday, 8 a.m. to 4 p.m. 905.721.3034 Whitby Campus Located beside Enrolment Services, Room 103 Monday – Friday 8 a.m. to 4 p.m. College Honour Roll What average do you need to be on the college honour roll? College honour roll is calculated each semester by your school. All full-time students with a GPA of 4.0 or greater in a semester are considered on the honour roll. How do I know if I am on the honour roll and is this acknowledged by Durham College? Students who made the honour roll and maintained a semester academic grade average of 4.0 can verify their honour rolls status with their school office. Most schools post paper copies of the honour list in front of the school office or on MyCampus in the school tab under your school icon. Each school operates a bit differently but you can reach out to the school office should you want to verify your honour roll status or have any further questions or concerns. What is the Presidents honour roll? Students on the Presidents honour roll have a 4.0 GPA during their entire program at the time of graduation. An additional certificate is added at graduation showing ‘with honours’. Co-operative Education (Co-op) What is Co-operative Education? Co-operative education (co-op) is a type of experiential learning that formally integrates academic studies with formal work experiences with approved employers. It is a mode of delivery and not a separate program. Students who successfully complete the co-op requirements will have the co-op work term(s) acknowledged on their academic transcripts. Co-op provides students with structured work experiences that promote career exploration, expand employer contacts and apply in-class teachings to real-work situations. Co-op students’ alternate periods of work experience in career-related fields with times of academic study according to the following criteria: Each work experience is approved by the college as a suitable learning environment. The co-op student is engaged in productive work rather than merely observing. The co-op student receives remuneration for the work performed. The co-op student's progress on the job is monitored by the college. The co-op student's performance on the job is supervised and assessed by the student's employer. The time spent in periods of work experience must be at least 30 percent of the time spent in academic study and no more than 75 percent. Co-op involves three partners: the employer, the student and the college. The success of the co-op partnership is dependent upon a mutual commitment from all parties and the partnership cannot be altered without the knowledge and consent of all parties. How do I know if my program offers a co-operative education option? Available programs are available by visiting https://durhamcollege.ca/programs/co-op. Is there assistance to help co-op students with their career direction and job searches? Yes, a Co-operative Education Coordinator is available to assist students with their: Job search strategies Resumé and cover letter writing. LinkedIn profiles. Interviewing skills. Where is the Co-operative Education office located? We are open and servicing students virtually and on-campus. You can find us Monday to Friday from 8:30 a.m. to 4 p.m. in room SSB211 of the Student Services Building at Oshawa campus, online, or by email: E: co-op@durhamcollege.ca Co-op website: www.durhamcollege.ca/co-op. Durham College Student Association (DCSA) and Student Insurance Plan What is Durham College Students Association (DCSA)? Durham College Student Association is an independent organization that represents all Durham College Students. DCSA is governed by an elected student board of governors who support the administration of various services and programs to enhance the student experience online and on-campus. DCSA features various departments that serve the specific needs of DC Students including: Support Hub DCSA Events & Contests Student Networks Student Health Plan Locker Rental Graduation Photos Media Hub & Riot Academic Advocacy What does DCSA do? DCSA provides various services and supports to enhance the student experience online and on-campus. As a separate entity of the college that is governed by student representatives, DCSA acts on behalf of students to ensure that the student experience at Durham College best reflects the desires and needs of our diverse student body. DCSA’s services support all aspects of student life including providing student focused entertainment online & on-campus, social engagement opportunities, various mental health and wellness supports and much more! How do I get involved with DCSA? DCSA provides various opportunities to get involved on campus! Students may attend any of our on-campus or online events! DCSA hosts all types of events including music, workshops, guest speakers and more. Students may campaign to become a part of our leadership team and help to dictate student life at DC! Elections take place in the Winter/Spring semester. Students may also get involved via our volunteer opportunities within The Media Hub & Riot Radio where they can apply to be an on-air host. Other volunteer and paid positions are posted online through the year for student to take part in the work we do. Student may also start or join a student network and attend network events! Our student networks provide a dedicated space for students to connect based on their interests! What is DCSA Academic Advocacy? DCSA provides advocacy support for students to ensure that their rights are being respected in the classroom. Academic advocacy identifies issues within specific programs. Topics of advocacy range from personal issues within the classroom, eliminating requests outside the realm of appropriate project requirements, identifying unjust program requirements and other issues as necessary. To access advocacy support, please contact DCSA to determine your eligibility for academic advocacy support. DCSA Student Networks How do I get involved with other students? Student Networks also allow you to meet students outside of your program of interest, become better connected to the student community and allow you to make the best of your student experience at Durham College! One of the best and most common reasons for starting or joining a Student Network is because it allows you to pursue an activity you enjoy, whether that's Ultimate Frisbee, baking, or something else! Student Networks allow you to practice a hobby, learn more about a topic, and organize or take part in events created specifically to reflect the interests of the group. Whether you join an existing group or start your own - you are sure to have a great experience with DCS Student Networks! Check out a list of active clubs here: www.mydcsa.ca/networks. How will Student Networks operate? Network leaders will be advised on how to operate under the most up-to-date guidelines regarding safety and social distance to ensure the safety of all members. Through the Network Platform – student leaders are given access to various programs, software’s and supports to ensure that they can operate to the best of their abilities Can I start a Student Network? Yes! All full-time students may start up their own student network. No experience is needed to start a Network, all you need to start is: A special interest in any sort of hobby, activity, or topic that is not already specifically covered by another network. An idea of what type of meetings, events, or initiatives that your network can host. A can-do attitude and A desire to meet other students at Durham College! At least Five Student signatures whom have designated interest in the network To officially start a Student Network, you must complete our online petition - https://mydcsa.ca/dcsa-networks/. How do I get involved with Student Networks? Check out our list of active networks to join in! View our Network Events on our Events Calendar! To officially start a Student Network, you must complete our online petition - https://mydcsa.ca/dcsa-networks/. DCSA Events Are events happening this year? Events will take place online and on-campus both at the Oshawa Campus and The Whitby Campus. Recorded events will be archived so students never miss out! Events are a great way to make memories and meet even better friends. DCSA events take place throughout the year in various formats. Never miss an event by following DCSA on our social media channels! (@dcstudentsinc) View our Network Events on our Events Calendar: https://mydcsa.ca/events. DCSA Support Hub What is the Support Hub? The Support Hub provides various services to students that relate to mental health, counselling, wellness, and well-being. The Support Hub is dedicated to providing an inclusive, anti-oppressive and positive environment for all; wherein students can seek help with any challenges that they might be facing. The Support Hub provides the following services and resources. Counseling Sexual Health Resources Anti-Racism Resources Emergency Food Bank Women’s Services Emergency Students Fund Quiet Room After Hours Resources What does the Support Hub Offer? Counselling: Counselling is a free service available to students to support them through any challenges that they may be facing. The counsellors at The Support Hub are registered under the Ontario College of Social Workers and Social Service Workers. Counselling is offered all week, Monday to Friday, during our office hours. Appointments are recommended for counselling; however, walk-ins and immediate virtual appointments are accepted if staff are available at that time. Mental Health Lounge: The Support Hub offers students a quiet room for students to utilize. The space is intended to be a safe space during times of distress and unease that allows students to take time to collect their thoughts and emotions. Parents may utilize the space to chest feed their infants in a private and calm setting on-campus. The quiet room is intended for students to use when a quiet and peaceful environment is needed, it is not designed to be a study space or a place to hang out with friends. This space is available to students on a drop-in basis at our Oshawa & Whitby Campus Offices. Law Clinic: Durham College Students Association is pleased to provide students with a legal aid clinic. The legal aid clinic is staffed with a lawyer with over 30 years’ experience. He is available to give advice, prepare documents, notarize, and commission documents. He specializes in helping student with their legal issues this includes: family and criminal law intellectual property issues debt issues immigration landlord and tenant conflicts wills corporate law problems with government agencies real estate In-person appointments can be requested, but the majority of appointments will be conducted online. Emergency Food Bank: The Support Hub provides support to full-time students who are facing food insecurity. Through a partnership with Feed the Need in Durham, The Support Hub provides food insecure students with fresh produce, meat, dairy products, non-perishable and perishable food items, and hygiene products. A registration form is required to be filled out with a Support Hub staff on the first visit, if in person. Students can access the food-bank every two weeks and need to show their student card for identification purposes. No appointment is needed to access, however, it is a first come first serve basis and we cannot hold any items for anyone. Emergency Student Fund: The Support Hub understands that students may be faced with very unique and challenging situations which may sometimes hinder their academic focus. Please reach out to our staff if you are in an emergency situation to see how we may be able to help or resources we may be able to provide by contacting the Support Hub. Sexual Health Resources: The Support Hub is a Sex-Positive Space on-campus that provides resources to promote safe and consensual sex. Students have access to information and community services related to Sexual Health through a dedicated online resource list and may obtain free condoms and hygiene items from our offices on-campus. The Support Hub promotes safety and inclusivity through various workshops and events. Educational workshops are created based on the current trends and needs that are seen on campus and in the community. How do I contact The Support Hub? Please contact us for further details regarding any of our services/programs. Oshawa: 905.721.2000 ext. 7615 Whitby: 905.721.2000 ext. 4208 https://mydcsa.ca/ DCSA Riot Radio & Media Hub What is Riot Radio (RR)? Riot Radio is our fully equipped on-campus visual radio station. Riot Radio provides a platform where any DC student can create their own podcast and visual radio show. With the support of staff, dedicated student volunteers are immersed in virtually every aspect of Riot Radio— including making up the roster of on-air hosts! Riot Radio offers volunteer opportunities you won’t find anywhere else. Create and host an on-air show about almost anything—your favourite genre of music, movie, sports, hobbies and more! All we ask is that you commit to at least one semester. What is The Media Hub The Media Hub is DCSA’s newest space! When it is complete in 2022 it will be home to our Riot Radio Station and a dedicated space for content creation. All students will be welcome to access the creative suite of services to develop their skills in creating diverse content in a digital world. Can I get involved? We offer volunteer opportunities you won’t find anywhere else. Create and host an on-air show about almost anything – your favourite genre of music, movie, sports, hobbies and more or stay behind the scenes and operate the latest tech gear. No experience is needed – just enthusiasm! For more information, please email dcsa@durhamcollege.ca. How do I contact RiotRadio & The Media Hub? https://mydcsa.ca/media-hub/ Watch and Listen Online – Scan to Access all platforms! DCSA Student Health Plan What does the Health Plan cover? Your DCSA Health and Dental Plan connects you directly to a library of health resources customized for your specific needs. From accidents to medication, we’ve got you covered! No one plans to get sick or hurt, but most people need medical care at some point. Our Health Plan alleviates costs and offers many other important benefits such as dental, massage therapy, prescription medication etc. What if I already have insurance coverage? If you have comparable alternative insurance coverage, you may opt out of the Student Health and Dental Plan during the opt-out period. However, you should be aware that your DCSA Health & Dental Plan offers benefits specifically designed for students. You may find it advantageous to remain enrolled on this plan and coordinate your benefits with your existing coverage. How do I Opt-in dependants/Opt-out of the Health Plan? You can opt-out of the plan or opt-in dependents online during the term in which you begin your studies. The various periods are as follows: Fall Opt In/Out: September 1, 2022 - September 30, 2022 Winter Opt In/Out: January 1, 2023 - January 31, 2023 Spring Opt In/Out: May 1, 2023 - May 31, 2023 What services are offered through The Health Plan? Your DCSA Health and Dental Plan connects you directly to a library of health resources customized for your specific needs, all available online at www.studentvip.ca/dcsi. Am I Covered: Search Tool: Identifies services covered by your health and dental plan. Downloadable Benefits Card: A printable wallet sized benefit card Eligible Drug Search: Identifies medications that are covered by your coverage. Provider Search Tool: Locates local healthcare providers who accept your coverage. Direct2U: Access to healthcare services and resources designed to save you time and money! BlueAdvantage: Blue Advantage offers national discounted providers, chains, services and more. I.M. Well: FREE Mental Wellness App and 24/7 access to counselling. There's always someone to talk to. My Good Health: Health & Wellness info, Assessment Tools, and Personalized Recommendations. Contacts Express : Bonus coverage on glasses, contacts, etc. Delivery anywhere in Canada! GradPerks: About to graduate, or already have? We’ve got your covered. Is there an easier way to submit claims? DOWNLOAD THE MEDAVIE BLUE CROSS™ PORTAL APP Submit your claims and check on their status Access your claims history and view your Explanation of Benefits Update your personal and banking information Where can I find more information? For more information check out your coverage plan at www.mydcsa.ca T: 905.721.2000 ext. 3988 Diversity, Equity and Inclusion Support Diversity, Equity and Inclusion Support The Office of Equity, Diversity and Inclusion works within the department of Human Resources and Equity, to advance a culture of inclusion where individual distinctiveness is respected and all members of the campus community (employees, faculty, and students) regardless of identity belong at DC. We achieve this through four pillars: Education & Awareness Community Outreach & Engagement Complaints Resolution Supports Relationship Building & Strategic Initiatives. diversity@durhamcollege.ca www.durhamcollege.ca/diversity RISE (Reach, Include, Support, Elevate) The RISE program provides a variety of supports for students who identify as having barriers to success, offering mentoring and one-on-one coaching, as well as facilitating student success events and college transitional supports. rise@durhamcollege.ca www.durhamcollege.ca/rise Sexual Violence Awareness and Support Durham College is committed to creating a positive space for our community members to learn, work and express themselves in an environment free from all forms of sexual violence. Through the Office of Equity, Diversity and Inclusion, we provide support services, and educational resources for students, employees and faculty impacted by sexual violence. svsupport@durhamcollege.ca Sexual Assault and Sexual Violence protocol All-gender washroom Policy Respect Campaign Enrolment Services HOW DO I SEE MY PROGRAM TUITION FEES? Please view the program fee calculator page here, by selecting your program, residency and intake from when you started your academic year. WHAT IS MY TUITION DUE DATE? All tuition due dates can be found on the important dates calendar here. HOW CAN I MAKE A TUITION PAYMENT? If you are a domestic student payment options can be seen here. If you are an international student payment options can be seen here Please note: Durham College no longer accepts cash as a form of payment. WHAT OTHER FEES AM I PAYING? All ancillary fees and service fees can be seen here. HOW DO I COMPLETE A PART-TIME REGISTRATION? Complete the Part-time Registration Form and submit it to oes@durhamcollege.ca for processing OR you may contact your student advisor for assistance. If you are unsure who your student advisor is, please visit the full list online. Once your form has been processed and registration opens on the part-time registration open date (see Important dates), you will individually register for courses through MyDC. After you register view your Account Summary to review your course(s) fees for the semester. Click here for further steps. Make a payment for courses either through your MyDC account or banking institution. Students will be given five business days to make their payment. Failure to make payment within this time frame may result in course removal. Please review our how to part-time register tutorial for your reference. If you have any questions, please contact Enrolment Services at oes@durhamcollege.ca or wes@durhamcollege.ca. HOW CAN I SEE WHICH COURSES ARE AVAILABLE? Please view these steps on how to Preview available courses. If you have any questions, please contact Enrolment Services at oes@durhamcollege.ca or wes@durhamcollege.ca. HOW DO I FIND OUT THE COST OF MY COURSE(S)? Once registered for courses, you may view your account summary for total charges. If you have any questions, please contact Enrolment Services at oes@durhamcollege.ca or wes@durhamcollege.ca. HOW CAN I MAKE A TUITION OR SERVICE (E.G. OFFICIAL DOCUMENT REQUEST OR TRANSCRIPT) PAYMENT? Credit Card New students can make a credit card payment through the online student tuition credit card payment link. If you are a returning student or you have paid your deposit, you can make a credit card payment through your MyDC account. Please view the steps on how to make a credit card payment through MyDC. Bank payments Students can make a payment through their banking institution. To make this payment, your payee would be either ‘Durham College’ or ‘Durham College-Tuition’, and the account number would be your nine-digit student number. Please note: electronic banking takes 3 to 5 business days to be received by the college. If you have any questions, please contact us directly at oes@durhamcollege.ca or wes@durhamcollege.ca. HOW DO I REQUEST A COPY OF MY TRANSCRIPT? To request an official transcript you need to complete the Transcript Request Form and return it to oes@durhamcollege.ca or wes@durhamcollege.ca for processing. If you are applying to another institution, you may complete your request through the Ontario Universities’ Application Centre (OUAC) or Ontario College Application Service (OCAS) portal, which will expedite your request. Depending on the individual need, you may be able to use an unofficial transcript. This can be accessed through your MyDC account under Helpful Links > Grades/Verifications > View Unofficial Academic Transcript. You can also submit a form for processing where your transcript will be mailed through Canada Post to the address on file or your form. It can take up to two to three weeks during this time for your transcript to be processed, and there is a $14 charge per official transcript request. There is no pick-up option until the college returns to full services. If you have any questions, please contact Enrolment Services at oes@durhamcollege.ca or wes@durhamcollege.ca HOW CAN I OBTAIN MY VERIFICATION OF ENROLMENT (VOE)? Post-secondary students and students in the School of Professional and Part-time Learning can access their verification of program and semester enrolment letters through MyDC under Helpful Links > Grades/Verifications. Please note: a verification of semester enrolment letter is only available once you have registered for the chosen semester. If you require a customized letter you can email oes@durhamcollege.ca and request the letter using the Official Documentation form. Please note there is a $6 service charge. If you require a government verification form (eg. Service Canada or CPP) please note: Service Canada has approved students to submit their government form, without the official signature and stamp, along with a copy of their Verification of Semester Enrolment. Please email oes@durhamcollege.ca for further information. Please note these forms can only be submitted and processed from the day classes begin. HOW CAN I OBTAIN A DUPLICATE COPY OF MY CREDENTIAL? You may complete and submit the Duplicate Credential Request to oes@durhamcollege.ca . Please note, due to the COVID 19 pandemic our access to printing and postal services is limited as such this request may take longer to fulfil. To access your Verification of Graduation Status Letter please follow these steps. If you graduated prior to 2002 you may request a verification of graduation letter using the Official Documentation form. Please note there is a $6 service charge. If you have any questions, please contact Enrolment Services at oes@durhamcollege.ca or wes@durhamcollege.ca. HOW CAN I REGISTER FOR A COURSE IN THE SCHOOL OF PROFESSIONAL AND PART-TIME LEARNING? Course registration can be done online by visiting www.durhamcollege.ca/ppl. You can also call 905.721.3000 to register. Please note you are required to make a payment by credit card after you are registered. If you have any questions, please contact ppl@durhamcollege.ca or oes@durhamcollege.ca. HOW CAN I ACCESS MY T2202 (TAX FORM)? Students can easily access their T2202 on their MyDC account by clicking Self-Service Log In > Student Information > Canadian Tax Forms > T2202A Tax Credit form. If you have any inquiries, please contact us directly at oes@durhamcollege.ca or wes@durhamcollege.ca. PASSWORD RESET If you need to reset your MyDC password click here. If you require assistance, please call IT Support at 905.721.3333 option #1 or click here to go to the Service Desk portal. WILL MY FEE APPEAL STILL BE REVIEWED DURING THIS TIME? Yes, fee appeals will still be reviewed on an ongoing basis. Decisions will be communicated via email. If you have any questions, please contact us directly at oes@durhamcollege.ca. WILL MY WITHDRAWAL STILL BE PROCESSED AT THIS TIME? Domestic program and School of Professional and Part-time Learning course withdrawals will continue to be processed. The international office must process international withdrawals. For International withdrawals please email isa@durhamcollege.ca. If you have any questions, please contact us directly at oes@durhamcollege.ca or wes@durhamcollege.ca. I AM AN APPROVED APPRENTICE; HOW DO I REGISTER? Please visit the apprenticeship website for more information on the registration process. I AM AN APPRENTICE; HOW DO I WITHDRAW FROM OR DEFER MY APPRENTICESHIP OR OFFER OF CLASSROOM TRAINING? Contact your designated Ministry of Labour, Training and Skills Development (MLTSD) Employment Training Consultant (ETC). They will advise you what is possible at this time. If a withdrawal is necessary, complete an Official Withdrawal form and send it to wes@durhamcollege.ca. Faculty Offices Open from 8:30 a.m. to 4:30 p.m. Please call at 905-721-2000 and ask for your faculty. Locations Faculty of Business Gordon Willey building Room C223 Faculty of Health Sciences (HS) Gordon Willey building Room SW106 Faculty of Hospitality & Horticultural Science (HHS) Whitby campus Room 120 Faculty of Liberal Studies (LS) Gordon Willey Building A160 Faculty of Social & Community Services (SCS) Gordon Willey building Room F211 Faculty of Media, Art & Design (MAD) Gordon Willey building Room C237 Faculty of Science, Engineering & Information Technology (SEIT) Gordon Willey building Room H140 Faculty of Skilled Trades & Apprenticeship (STA) Whitby campus Room 120 FastStart and EnactusDC What is FastStartDC? FastStartDC is a free a resource available to all DC student entrepreneurs whether you are at the idea stage or further along, we are here to help you. We offer training, mentorship, and marketing support to help you launch your idea quickly and effectively while studying at DC. How do I sign up with FastStartDC or EnactusDC? The 360 Insights Entrepreneurship Centre is currently operating both virtually and in-person. For the FastStartDC program, our space (CFCE123) is open to all FastStart students that have completed our intake form. The EnactusDC club is also operating both in-person and online and accepting new students every day! For questions about FastStart, email: faststartdc@durhamcollege.ca For questions or to volunteer with the EnactusDC team, email: hello@enactusdc.com Can I still receive marketing support for my business if the FastStart Studio is closed? Yes, for sure! Our dedicated team of Work-Study students will support your marketing needs through video conferencing and screen sharing. We are also taking appointments to use the studio in our space on campus in CFCE 123. When in-person photography is not an option, we are continuing to work with students virtually and have developed great resources to support students in producing photography from home! Is the FastStart program offered online? Yes! Once you are signed up for FastStart 360, you will have access to FastStart’s mandatory starter module called IdeaEngine, which is on DC Connect, and accessible from anywhere, at any time. This year we are also offering our New Skills Workshop Series and additional programs virtually to support any students who will not be on campus. To sign up for FastStart’s free, online program, complete our intake form. What will students experience as an EnactusDC member in 2022-2023? As a student-driven organization, our members work towards creating a better world through high-impact, socially conscious projects. EnactusDC is running four projects this year, each with unique and experiential opportunities for students. Our project positions provide a chance to apply course learning and gain real-world career experience. Starting early in the fall semester, EnactusDC will be attending several exciting in-person competitions, including Enactus Nationals and World Cup. The team will showcase projects at both Regional and National competitions in 2023, with predictions of continued National standings. Project teams are working away and they are always looking for new volunteers to join their community of social entrepreneurs! To learn more about EnactusDC, visit: www.enactusdc.com or reach out to hello@enactusdc.com to learn how you can get involved. Financial Aid and Awards What financial assistance is available to students? The Financial Aid and Awards Office administers various financial aid and awards programs to reward academic achievement and to provide financial assistance. The office is responsible for the administration of scholarships, bursaries and Work Study Programs. The office is also responsible for the administration of OSAP, government student aid from other Canadian provinces as well asfederal/provincial scholarships and federal/provincial bursary programs. Our goal is to guide students so they may have the appropriate financial supports in place to successfully achieve their educational goals. How can I contact Financial Aid and Awards? Financial Aid and Awards phone inquiries are currently suspended. Please send your question via email to the corresponding email address below. To avoid delays, all emails should be sent from your DCMail account and include your full name (first & last) as well as your student number. Financial Aid inquiries: financialaid@durhamcollege.ca Student Awards inquiries: studentawards@durhamcollege.ca On-Campus Employment inquiries: dcstudentemployment@durhamcollege.ca Where can I find information on scholarships, bursaries, and financial assistance opportunities? The Financial Aid tab in MyCampus hosts information on all of our institutional aid programs, Work Study Programs as well as internal, external and government scholarship and bursary programs. You can also apply to most of these programs through the Financial Aid self-service found on this tab. We encourage you to check it out! Can I still book appointments with the Financial Aid and Awards office? Appointments can be booked through MyVisit for existing students. All Financial Aid appointments will be conducted virtually online or via phone until further notice. Please do not come onto the campus for your appointment. What is the process for Work Study students? Students currently approved for the DCWorks program should contact their direct supervisors regarding work assignments. DC has committed to pay continuity for Work Study employees for regularly scheduled hours. Where Work Study students did not have regularly scheduled hours, your supervisor will continue to approve the average amount of weekly hours worked. Students will be required to continue to submit hours through Web Time Entry for Managers to approve. How do I apply for OSAP? If this is your first time applying for OSAP funding, you will need to register for an OSAP Access Number (OAN); otherwise, use your existing OAN to log in. When you have successfully logged in to your account you will be brought to the “My Applications” page. From here, you will be able to start a new application or review an existing one. www.ontario.ca/OSAP How do I know if my OSAP application is complete? After you have completed and submitted your application, it will be reviewed for completeness and the amount you are eligible to receive will be calculated. You must monitor your application’s progress through your OSAP account. If certain information is missing or invalid your application may be put on hold. What is an MSFAA? The Master Student Financial Assistance Agreement (MSFAA), is a lifetime student loan agreement for full-time students. It is completed only once, usually at the beginning of your post-secondary studies. The agreement contains terms and conditions to accept before you receive your OSAP funding. It is also how the National Student Loans Service Centre (NSLSC) receives your banking information so they can deposit your OSAP funding directly to your account. What do I do with my MSFAA? The National Student Loans Service Centre (NSLSC) will send you an email when it's time for you to register for your online account and complete your online MSFAA. This is generally two to three business days from the date you submit your OSAP application. The email will have a link to the NSLSC website where you'll have to enter your MSFAA number. If this step is not completed your OSAP funding cannot be released. If you are a returning student and had an MSFAA in your previous year, you do not need to repeat this process. How can I find out how much funding I will be getting from OSAP? To view detailed information about your funding, including the amount you can expect to receive, you must log in to your OSAP account and review your Funding Summary. This will tell you how much you are getting for the school year and when the funding is expected to be released. How and when is my funding confirmed? The Financial Aid and Awards Office will attempt to automatically confirm your enrolment to OSAP, a few days before your funding release date for each term. If you have not submitted all required documents your OSAP will be placed on hold and your enrolment will not be confirmed. You should regularly check your OSAP account and your DC Mail account for messages regarding your OSAP application. How can I ensure my funding is released as soon as possible each term? To ensure your OSAP is released as soon as possible the most important thing you can do is apply as early as possible. Make sure to monitor your application regularly and submit any outstanding documents as soon as possible. Finally, make certain that you are registered in the course that you specified on your OSAP application. If you are not registered by the beginning of the term, your OSAP funding will be delayed. What is the process for OSAP applications, disbursements and supporting document uploads at this time? OSAP applications and disbursements will continue to be processed without any interruption. OSAP funds cannot be released until the first day of classes and take approximately five-to--10 business days to be processed. Until further notice, any supporting documents you are required to submit for your OSAP application should be uploaded directly to your OSAP account. Instructions on how to upload can be found on the OSAP website. What if I have non-OSAP-related paperwork for the Financial Aid Office? Our office has gone paperless! Documents required for Financial Aid or Awards purposes other than OSAP should be scanned in PDF format and forwarded to the appropriate email as listed above or to your Financial Aid Coach if you have been dealing with them directly. First Peoples Indigenous Centre (FPIC) What Indigenous group is FPIC referring to? The FPIC is referring to the Indigenous Peoples of North America and the Arctic circumpolar regions of the world, they are identified as 3 major groups, First Nations, Métis and Inuit. Indigenous Peoples may refer to themselves more specifically as Haudenosaunee, Anishinaabe, Cree or many other diverse Indigenous backgrounds within Canada. Are there services on campus to help me practice my Indigenous culture? Yes, during COVID-19 we are asking students to reach out to our staff via email or email indigenous@durhamcollege.ca. A variety of programs are still being offered virtually. The First Peoples Indigenous Centre is where you can embrace your First Nations, Métis or Inuit roots through Smudging, ceremony, crafts, and teachings. You can also book an appointment for a one on one visit with an Elder/Traditional Knowledge Keeper. Indigenous coaches offer support, information, community referrals and programming specific to Indigenous student’s needs. Do I require government identification to self-identify as Indigenous? Any student can self-identify as an Indigenous person if they believe they are related to or descended from the Indigenous peoples of Canada (First Nations, Métis or Inuit). Students may also identify using preferred terms that more accurately reflect their individual definition or perception of identity. We highly encourage all students to self-identify who meet these guidelines. Where can I self-identify as Indigenous (North America)? You can register by visiting https://durhamcollege.ca/info-for/indigenous-students/self-identification Is the First Peoples Indigenous Centre open? The First Peoples Indigenous Centre is open with adjusted hours, staff continue to meet with students virtually, in-person and over the phone, by appointment only.To book an appointment or learn more about the First Peoples Indigenous Centre please email indigenous@durhamcollege.ca. Where can I Smudge on campus? You are welcome to book an appointment with one of the coaches to come in and Smudge in the First Peoples Indigenous Student Centre at the Oshawa campus. Can I get help to apply for additional funding for my education at the First Peoples Indigenous Centre? The staff at the First Peoples Indigenous Centre are happy to assist you in applying for Post Secondary Student Support funding (if you meet the eligibility requirements) they also have information on other scholarships and bursaries that you may be eligible for. Where is the First Peoples Indigenous Centre located on campus? Please note that the FPIC is currently closed for in-person drop ins but you are welcomed to email indigneous@durhamcollege.ca to plan your next visit. Once we open our spaces, you can find us at the below locations. Oshawa campus CFCE 141 Monday to Friday 8:30 a.m. to 4:30 p.m. E: indigenous@durhamcollege.ca Food Services How do I purchase a voluntary meal plan? Your voluntary meal plan account is activated and accessed by your campus ID card. If you have any questions, please visit the main DCEats office in the Marketplace Food Court or one of the other offices located in the: South Village Residence Dining Hall Whitby Food Court To purchase a Voluntary Meal Plan please visit us at DineOnCampus. Can meal plans accommodate food allergies? Yes, they can. Students with allergies who are on the mandatory meal plan can make arrangements with the executive chef who will do their best to accommodate the student’s needs. Within the South Village Dining Hall Residence, standard precautions are taken. For example: “This item is made with”, or “This item may contain” labels are posted on respective products. If you are unsure of any food item, do not hesitate to ask the staff about it. Are there microwaves available to use if I bring my lunch? Currently, no microwaves are available. Future Students and Applicants When do new students register? Registration opened on December 7. Please visit MyCampus for your program’s date and time. You will be able to register into your schedule up until Tuesday, January 12. When is the first day of classes? Classes are scheduled to begin on Wednesday, January 6 in an online delivery format. Please go to MyCampus to see the new important dates for the fall semester. International Education Office Where is the International Education Office located and are they open during COVID-19? The International Education Office remains open and offers supports to students virtually, over the phone, and in person. Please contact us for further information. You can find us at the below location. Oshawa Campus Student Services Building, Room SSB 210 T: 905.721.2000 ext. 2355 E: https://durhamcollege.ca/info-for/international/contact-us What supports are offered by the International Education Office for international students? The International Education office offers a range of supports on immigration, health insurance, orientation, working in Canada, Canadian income taxes and engagement activities. The International Education office can also connect students with supports across the campus, such as physical and mental health supports, access and support, diversity and inclusion services and more. Contact the International Education office for services and supports. What else does Durham College do internationally? Durham College partners with institutions around the world to work on capacity-building projects for quality education that is driven by industry need, and promotes accessibility, equality, gender equity and environmental sustainability. These programs d involve faculty, staff and students working together to learn good practices in the development and management of new academic programs. Why is Durham College involved in international activities? The diverse regions of the world, and their social, economic and political networks, are increasingly interconnected and Canada’s international profile is becoming ever more dynamic. As a leading member of Canada’s higher-education system, Durham College has an important role to play in engaging in the changing world of the 21st century. Each program of study offered at the college is responding to the needs of the global economy, industries, and services, requiring college graduates to be interculturally effective and prepared to negotiate the challenges and opportunities that arise in such complex international environments. How many international students’ study at Durham College? We have over 2,000 international students from more than 80 countries Library Is the Library open for students? The Oshawa and Whitby Campus Libraries are open. Visit our hours page for more details. We have group study rooms for up to 8 people are available for booking at our Oshawa location. We also have the beautiful Fireside Reading Room, and silent study rooms. The Whitby Campus Library is located beside the IT Computing Commons. We have soft seating, open work tables, and study carrels. Where mask mandates are in place, food and drinks are not permitted. Who can I speak to for help finding books and relevant information on my topic? The Library team is available to help you both in-person in the Library and virtually via online chat, online appointments, or by phone. You can book a virtual or phone appointment with your Subject Librarian for assistance with your research assignments. Your Librarian will help you make the best use of your time in locating the books, ebooks, magazines newspapers, journals, government documents, and streaming videos that you need for your studies. You can also get instant help by chat by clicking the chat button on our Library website to connect to our chat service, or text 289.460.2275. What is the Learning Portal? Check out The Learning Portal from the College Libraries Ontario. It features online modules on an array of topics including Learning Online, Study Skills, Writing, Digital Skills and much more. Be sure to check out the newest modules – the Math Hub and the Well-being Hub. Are there computers and printers in the Library for students to use when the campus is open? Public computer workstations are available on the first, second, and third floors at the Oshawa Campus Library. There are 2 computer workstations at the Whitby Campus Library. You can also borrow a laptop or a range of other technology, stationery, podcast kits, from the Service Desk. We also have colour printers, copiers, and scanners at the Oshawa Campus Library, as well as a 3D printing service. In our collection, there are books for leisure reading, graphic novels, and DVDs. Is there a Library at the Whitby campus? The Whitby Campus Library is located beside the IT Computing Commons. HWe have soft seating, open work tables, computer workstations, and study carrels. Visit our library updates and hours pages for more details. General inquiries E: library@durhamcollege.ca www.durhamcollege.ca/library Oshawa campus Service Desk T: 905.721.3082 E: library@durhamcollege.ca Whitby campus T: 905.721.2000 ext. 4218 E: whitby.library@durhamcollege.ca Locations: photocopiers, fax machines How much does printing on-campus cost? To print, while on campus, students must access the print portal Papercut, (campusprinting.dc-uoit.ca) and apply credits to manage print jobs. Returning students should note that changes have been made to the print credits process and printing will now function on a “pay as you go” service for which you are responsible. It is recommended that credits be purchased no less than a day in advance to allow for the processing of updates. The changes follow a reduction in ancillary fees paid by students. As printing charges are no longer included in these fees, this allows you full management of your printing. This means that the $23 print credits that were applied in the past on student cards at the start of the academic year will no longer occur. Ancillary fees will continue to cover other facets of technology services including your use of DC Connect, MyCampus and DCApps (a new portal allowing students to access many software titles in computer labs remotely). Students can purchase print credits online at https://durham.bookware3000.ca/Catalogue/durham-college-online-catalogue/supplies/print-packs or in person at the Oshawa and Whitby Campus Stores. As well, you can print on any printer on campus without adding the printer to your laptop. If you wish to verify your purchased print credits balance (when on campus or when connected via VPN), please visit the campus printing self-service portal at http://campusprinting.dc-uoit.ca. To login to the portal use your network username and password, this portal provides many features including a view of your print history, and view the print rates for a variety of printers (colour, black and white, double-sided etc.) and other print details. *Please note print credit balances from last academic year will carry over to the Fall semester due to the Pay-as-you-go print credit changes, the $23 print credits placed on cards September 1 will no longer be applied.* To print while on campus, remember: Printing on-campus will now function on a “pay as you go” service You are responsible for purchasing print credits Purchase credits no less than a day in advance to allow for the processing of updates Print on any printer on campus without adding the printer to your laptop View the print rates for a variety of printers (colour, black and white, double-sided etc.) Print rates: Black & White prints - 3 cents per page Coloured prints - 30 cents per page Duplex Printing - 2 cents per page (B&W), 10 percent discount per page (colour) Lockers How do I acquire a locker? Please contact DCSA for information on how to reserve a locker during the Fall 2022 semester. T: 905.721.1609 ext.3988 www.mydcsa.ca Office of the Registrar Where is the Office of the Registrar located? We have two locations to provide in person service: Oshawa campus Student Services building, Room SSB 207 T: 905.721.3000 E: oes@durhamcollege.ca Whitby campus Main Entrance, Room 103 T: 905.721.3300 E: wes@durhamcollege.ca Hours of Operation: Weekdays - 8:30 a.m. to 4:30 p.m. You can also connect with us via LiveChat. How do I know how much my program tuition fees are? Please view the Program Fee Calculator, select your program, residency and semester intake (i.e. to determine Winter fees, if you started in Fall, please select Fall as the intake). When is my tuition due date? All tuition due dates can be found on the Important Dates calendar. How can I make a tuition payment? For domestic students, please visit How to Pay to learn more about your payment options. For international students, please visit Financial information and payment methods to learn more about your payment options. Please note: Durham College no longer accepts cash as a form of payment. Besides tuition, what other fees am I paying? You are responsible to pay mandatory ancillary fees and for certain programs you may also have program incidental fees. There are also service fees for certain requests you may make. Learn more about other fees to consider. How do I complete a part-time registration? Complete the Part-time Registration Form and submit it to oes@durhamcollege.ca. We encourage you to contact your student advisor to ensure you are taking the correct courses for your program and to map out your academic plan. Review our tutorial on how to part-time register and pay your fees. How can I see which courses are available? Go to MyDC and on the right hand side, under Helpful Links, select Preview Courses. How do I find out the cost of my course(s)? Prior to registration, you can view the Program Fee Calculator, select your program, residency and semester intake (i.e. to determine Winter fees, if you started in Fall, please select Fall as the intake). Once you are registered for courses, you can view your account summary for total charges. This can be found on your MyDC account: Enrolment Services Tab Tuition and Fees Self Service Links Account Summary or Account Summary by Term Check out our How to View your Account Summary tutorial. If you have any questions, please contact Enrolment Services at oes@durhamcollege.ca (Oshawa) or wes@durhamcollege.ca (Whitby). How can I make a tuition or services (e.g. official document request or transcript) payment? Credit Card New students can make a credit card payment through the online student tuition credit card payment link. If you are a returning student or you have paid your deposit, you can make a credit card payment through your MyDC account. On the right hand side, under helpful links, select Make a Payment. Bank payments Students can make a payment through their Canadian banking institution. Add Durham College as a payee, either ‘Durham College’ or ‘Durham College-Tuition’, and the account number would be your nine-digit student number. Please note: electronic banking takes 3 to 5 business days to be received by the college. If you have any questions, please contact us directly at oes@durhamcollege.ca or wes@durhamcollege.ca. How long do I have to make my payment? Students will be given five business days to make their payment, from the date of tution deadline. Failure to make payment within this time frame may result in course removal and a late fee. Make sure you review our Important Dates to ensure you don’t miss a deadline. If you have any questions, please contact Enrolment Services at oes@durhamcollege.ca or wes@durhamcollege.ca. How do I request a copy of my transcript? To request your official transcript, please complete the Transcript Request Form and email it to oes@durhamcollege.ca (Oshawa) or wes@durhamcollege.ca (Whitby). If you are applying to another institution, you may complete your request through the Ontario Universities Application Centre (OUAC) or Ontario College Application Service (OCAS) portal, which will expedite your request. Depending on your individual needs, you may be able to use your unofficial transcript. This can be accessed through your MyDC account: Records and Personal Information Requesting a Record Self Service Links Transcripts – view unofficial academic transcript Please note: The cost for an official transcript is $14 per official transcript. Please allow for two – three weeks processing time for your request. All transcripts are mailed to the address we have on your student record, or the address indicated on your form. If you have any questions, please contact Enrolment Services at oes@durhamcollege.ca (Oshawa) or wes@durhamcollege.ca (Whitby). How can I obtain my verification of enrolment (VOE)? Post-secondary students and students in the School of Professional and Part-time Learning can access their verification of program and semester enrolment letters through MyDC: Records and Personal Information Requesting a Record Self Service Links Verification of Enrolment Please note: a verification of semester enrolment letter is only available once you have registered for the chosen semester. If you require a customized letter you can email oes@durhamcollege.ca and request the letter using the Official Documentation form. Please note there is a $6 service charge. If you require a government verification form (eg. Service Canada or CPP) to be completed please email the form to oes@durhamcollege.ca. Please note these forms can only be submitted and completed after the first day of classes, every semester. How can I obtain a duplicate copy of my credential? Please complete and submit the Duplicate Credential Request to oes@durhamcollege.ca. To access your Verification of Graduation Status Letter go your MyDC account: Records and Personal Information Requesting a Record Self Service Links Verification of Graduation Letter If you have any questions, please contact Enrolment Services at oes@durhamcollege.ca (Oshawa) or wes@durhamcollege.ca (Whitby). How can I register for a course in the school of professional and part-time learning? Course registration can be done online through the Professional and Part-time Learning Registration page. If you have any questions, please contact ppl@durhamcollege.ca or oes@durhamcollege.ca. How can I access my T2202 (Tax form)? Your T2202 tax form is released on the last business day in February every year. To access your current year or previous years T2202 forms, begin by going to your MyDC account: Enrolment Services Tax Information Self Service Links Canadian tax forms You can reset your password or contact IT support if you are having issues accessing your tax forms. Will my fee appeal still be reviewed during this time? Yes, fee appeals will still be reviewed on an ongoing basis. Decisions will be communicated via email. If you have any questions, please contact us directly at Oshawa Enrollment Services oes. Will my withdrawal still be processed at this time? Domestic program and School of Professional and Part-time Learning course withdrawals will continue to be processed. The international office must process international withdrawals. If you have any questions, please contact us directly at oes@durhamcollege.ca or wes@durhamcollege.ca. I am an approved apprentice; how do I register? Please visit the apprenticeship website for more information on the registration process. I am an apprentice; how do I withdraw from or defer my apprenticeship or offer of classroom training? Contact your designated Ministry of Labour, Training and Skills Development (MLTSD) Employment Training Consultant (ETC). They will advise you what is possible at this time. If a withdrawal is necessary, complete an Official Withdrawal form and send it to wes@durhamcollege.ca. How do I find important dates for the Fall semester? It is important that you review Durham Colleges Important Dates to ensure you do not miss any important deadlines. Credit Transfer How can I pay for my credit transfer application? You can make a payment for your credit transfer application online via the Credit Transfer portal on MyDC. After logging in to MyDC, you can find the Credit Transfer portal on the right-hand side of the page under Helpful Links >Credit Transfer. If you have any questions about your application, please contact transfers@durhamcollege.ca. Will there be a delay in processing my credit transfer application? Yes, if you have submitted a credit transfer application, there may be a delay with the subject matter expert (SME) assessing your request. If you have any questions about your application, please contact transfers@durhamcollege.ca. Can I request to have my transcript(s) mailed to the Credit Transfer office at Durham College? We advise that you request to have an electronic transcript sent to Durham College directly, or mailed to your home address and then forward a scanned copy to transfers@durhamcollege.ca. Parents and Families Student success is the result of a team effort and as parents and family members, you have an integral role to play. We believe the more informed you are about DC, the better equipped you will be to support your student. To learn more about how you can provide support visit our Parents and Families webpage. Prior Learning and Assessment Recognition (PLAR) What is the deadline to submit a PLAR or credit transfer? The last day to submit a PLAR or credit transfer is Day 10 (September 20, 2022). Please go to MyDC to see the new important dates for the Fall 2022. Can I still pay for my PLAR application in-person? You can pay for your PLAR application online via the MyDC portal. You can make payments on MyDC by clicking the following on the right-hand side of the page: Helpful Links > Make a Payment > click Credit Card payment. If you do not have access to MyDC, please email PLAR@durhamcollege.ca. Recruitment International students looking for recruitment information can visit www.durhamcollege.ca/international for full admission requirements and information and can send their recruitment questions to international@durhamcollege.ca. What programs are still open for 2022-2023, and what are the admission requirements? For open full-time programs, please visit our website. Once you have researched and found a program you are interested in, click on the program page to view admission requirements, program details, costs, transfer options and more. Should you have more questions about any program, please feel free to email our recruitment team at recruitment@durhamcollege.ca. How do I apply for a program? Once you have found a program you are interested in and wish to apply to, applications for open programs can be made online at www.ontariocolleges.ca. If you have any questions about the application process, please connect with our Recruitment team at recruitment@durhamcollege.ca. If you have applied and have questions about your application, please contact Admissions at admissions@durhamcollege.ca. How do I change my program? Changing programs within different schools You must apply for the program of your choice through ontariocolleges.ca. You can simply add the new program to your existing application at ontariocolleges.ca. The admission process will begin again, and you will receive an offer if you are qualified, and there are still seats available. Changing programs within the same school (after semester one) You may be able to switch programs within the same faculty, and arrangements can be made with your school office. You will need to make an appointment with your student advisor to discuss transfer feasibility, assess completed credits and schedule needs. How can I gain course credit based on work and life experiences? Prior Learning Assessment and Recognition (PLAR) is the process you can use to gain college credits for previous work and life experiences. Students who successfully meet the learning outcomes of a specific course may be granted credit based on the assessment of their prior learning. For deadline dates and information on how to initiate the PLAR process, please visit www.durhamcollege.ca/PLAR. How do I apply for credit transfer/exemption if I completed an equivalent course previously? You may apply for credit transfer if you previously studied at Durham College or another recognized post-secondary institution and feel your prior learning is equivalent to current course requirements. For your previous equivalent course to be recognized, you must: Submit an e-application for Credit Transfer through MyDC by the tenth day of classes. Please note: there are minimum grade requirements for courses to Provide required documentation to support the evaluation (transcripts and course outline for external requests; course-by-course WES or ICAS evaluation also required for international requests). Attend class until a decision has been made. You may monitor the status of your application through MyDC (click on Application for Credit Transfer, select Check Status) Responses typically take 10-15 business days. The application for Credit Transfer can be found on MyDC under Helpful Links. Full details regarding the credit transfer process can be found at: www.durhamcollege.ca/credittransfer Are campus tours, in-person appointments and on-campus events still available? Yes, please check the Durham College website for upcoming virtual and in-person on-campus events. To book an in-person campus tour please visit: https://durhamcollege.ca/experience-our- campus. Are Recruitment Officer available for appointments? Yes, the recruitment team is available by phone or virtual appointment to answer your questions, you can make an appointment online: https://www.tfaforms.com/4856350. Please email us if you are a potential domestic DC student with questions: recruitment@durhamcollege.ca. Residence Residence fees can be paid with the use of one of our online payment methods. For more information on residence and residence payment options, please visit https://durhamresidence.ca/ Student Academic Learning Services (SALS) Where can I find accurate, up-to-date information about SALS? Please visit the DC SALS webpage for information on our services, workshop offerings and to register for peer tutoring. Detailed information and registration for workshops and tutorials can be found in SALS ONLINE on DC Connect. What can SALS help me with? Subject-specific supports are available in: Accounting Anatomy & physiology Biology Chemistry Math Basic/foundational Medical Technical Physics, Statistics Learning Strategies Writing skills/referencing Academic integrity ESL support & acculturation Presentation& test taking skills Where is SALS located and what hours will the SALS Centre be open? At the Oshawa campus, SALS is located in the Student Services Building (SSB) in room 204, and in room 1-10 at the Whitby campus. The centre is open from 8:30 a.m.to 4:30 p.m., Monday to Friday, for quiet study space, academic computer use, and drop in support (as available). One-to-one support appointments, workshops and tutorials are also scheduled during these hours. How will SALS services be offered? One-to-one appointments with the Learning and Writing Specialists are available both in person and remotely. Workshops and course specific tutorials will be offered remotely through Zoom or MS Teams. What SALS workshops will be running? Absolutely! SALS workshops are being offered remotely through either Zoom or MS Teams (students will receive the appropriate link upon registration). No in-person workshops are currently being offered. Workshop descriptions are available on the SALS website and registration is available through SALS ONLINE. You can also check the main DC Events Calendar for workshop dates and registration. Are subject-specific tutorials running? Tutorials will be running for specific courses, based on anticipated need and student demand. For information on subject-specific tutorials, refer to the corresponding subject units in SALS ONLINE on DC Connect or contact us at SALS@durhamcollege.ca. Tutorials will be offered remotely through either Zoom or MS Teams (students will receive the appropriate link upon registration). If you and your classmates would like a tutorial for your course, please email SALS@durhamcollege.ca to find out if your course is supported by our Learning Specialists. Will Peer Tutoring be running? Peer tutoring is being offered virtually through MS Teams and in person, pending the agreement between the student and the peer tutor. To register for peer tutoring, or to apply to become a tutor, please visit the SALS website. How do I book appointments for SALS? Please email us at sals@durhamcollege.ca or stop in to either of the SALS Centres (SSB 204 in Oshawa or 1-10 in Whitby). We look forward to seeing you! Student Advisors Student Advisors help students to: Identify education and career goals, and support the creation of academic plans to achieve those goals. Make decisions regarding full-time/part-time studies. Select courses and identify equivalent credits. Change programs, transfer to another program or explore pathways to further education. Develop academic success plans in the event of failed courses or a low-grade point average (GPA). Ensure progression and graduation requirements are met. Access other college support services. More information on Student Advisors and their contact can be found online at - https://durhamcollege.ca/student-life/student-services/student-advisors. Student Development office What does the Student Development office offer? The Student Development office ensures all students feel welcomed and supported on campus by providing diverse, comprehensive programming and services, including; transitioning to college supports, orientation and student life events and student leadership and development opportunities. Our services include: Aboriginal/Indigenous Student Support The First Peoples Indigenous Centre embraces the teachings of all First Nations, Métis and Inuit peoples. Indigenous Coaches support student success through programming and events which promote wellness of the mind, body and spirit. Staff members also elevate awareness of Indigenous culture and barriers through education and events within the campus and the local community. indigenous@durhamcollege.ca www.durhamcollege.ca/indigenous Student Leadership Programs The Institute of Student Leadership (ISL) program aims to provide mutually constructed, active learning opportunities designed to enhance student development and create well-rounded, educated community leaders. Members of the ISL program participate in specialized training in topics such as personal development, diversity and collaboration, while building their leadership experience through a variety of volunteer leadership activities and events. ISL@durhamhcollege.ca www.durhamcollege.ca/isl Transitions (PREP 1000) and Orientation Programing Durham College offers a variety of programs to ensure you experience a seamless transition to post-secondary education. Students and their families are invited to participate in a series of virtual Orientation sessions designed to help students feel prepared for their first day of college. Orientation programming takes place during the first week of classes to help students learn more about their program expectations, meet new friends and feel at home in their new learning environment. Studentdevelopment@durhamcollege.ca firstyear@durhamcollege.ca Centre for Collaborative Education, Room CFCE 131 Monday to Friday 8:30 a.m. to 4:30 p.m. Student Housing For all questions related to student housing visit https://durhamresidence.ca/ Technology To ensure your success, IT Services (ITS) is available to help. To find out more about hours of operation visit https://servicedesk.dc-uoit.ca/Pages/default.aspx. Remote access to Lab Software AppsAnywhere Students will now have access to most DC lab software through DCApps. DCApps is a new web-based app hub, powered by AppsAnywhere, that will allow you to run program-specific software using any Windows computer from anywhere. The web-based tool – AppsAnywhere is displayed as an “App store-style” portal interface. When accessed, you will be able to run software in the labs, to which you are authorized, on your personal Windows computer. Below are instructions to access DCApps: Log on to https://dcapps.durhamcollege.ca/ using your network ID and password on any Windows 10 enabled computer. Once your DCApps session has been automatically validated, you’ll have access to a variety of applications, based on your program of study. Note, the first time you launch DCApps on your computer, you may be asked to install the AppsAnywhere application. To launch an application, simply click on the icon. Once the application has been successfully installed, the application will launch automatically. Applications can easily be uninstalled at any time Splashtop ITS has also installed an approach to facilitate students' access to computers in specialized labs on campus with more powerful machines and complex software. To facilitate this, a computer connectivity tool – Splashtop has been installed. Authorized students from specific courses will be given access and allowed to connect remotely from anywhere using their personal device(s). Students authorized to utilize this approach for their course(s) will be informed by their instructors and provided instructions during the start of classes. To initiate the Splashtop install, students will receive an email welcoming them to the Splashtop product when they are added to the system. Installation starts when you click on a link in the email to: “Accept the invitation from your Administrator”. When the install is complete your web browser will display a successful login notice. Instructors will provide instructions to students approved for this access during classes. The Splashtop Business App should now display all of the Splashtop remotely-accessible computers to which you have been granted access, organized by room. VPN The remote access to computers on campus requires students to be able to do this securely. ITS has therefore provisioned access using Virtual Private Network (VPN) for authorized students. Students approved to connect using VPN will receive detailed instructions during the initial classes of the semester. These detailed instructions will outline how to download, install and connect to the Global Protect Student VPN used by Durham College and Ontario Tech University. Details will include how to download and install the software, and how to connect to the VPN. You will Download and Install the correct version of Global Protect for your device: Windows or Apple computer. Ensure you select the correct one for your device. To initialize this install, authorized students will go to https://svpn.dc-ot.ca. Sign in with your Network ID and password. Laptop Technology recommendations To help students have the best remote learning experience possible, Durham College’s IT Services department has identified technology recommendations for each program based on course needs and software requirements. We recommend you review your program’s page on the Durham College’s website for any specified laptop or technology requirements. While not required, if your program has not listed any technology recommendations, you may wish to consider these suggestions if you’re purchasing a computer or laptop for the upcoming academic year. Standard performance Processor: i5 RAM: 8GB Storage: 256GB SSD Operating System: Microsoft Windows 10 Professional or Education x64 SP1 Internet Browser: Microsoft Edge or Google Chrome (newest version) or Firefox (newest version) Network Adapter: 802.11ac 2.4/5 GHz wireless adapter Camera: Webcam/built-in camera Internet connection Power performance Processor: i7 RAM: 16GB Storage: 256GB SSD Operating System: Microsoft Windows 10 Professional or Education x64 SP1 Internet Browser: Microsoft Edge or Google Chrome (newest version) or Firefox (newest version) Network Adapter: 802.11ac 2.4/5 GHz wireless adapter Camera: Webcam/built-in camera Internet connection Questions regarding technology recommendations can be directed to the IT Service Desk or your faculty office. Online Services: IT Service Desk Portal Visit servicedesk.dc-uoit.ca to view more than 30 fact sheets that will answer many of the common computer issues students encounter. Passwords: Network password and MyCampus password: Network password Your Network user identification (e.g.100234567) and Network password are used for most college computer systems including Wi-Fi, DC Connect, and on-campus computers. MyCampus/MyDC password MyCampus is the central hub for information regarding academic, administrative and extracurricular college events. Your MyCampus username is your student identification number (e.g.1002343567) and the initial password is your date of birth in the format MMDDYY. Multifactor Authentication required for login to Microsoft Services To improve protection for Durham College (DC) student network accounts and systems, Multifactor Authentication (MFA) is now enabled for student logins to Microsoft services provided by the school. MFA adds an additional layer of defense to a user’s password, making it more difficult for an unauthorized person to access another user’s account. Once MFA is enabled, you must provide a second factor to access your DC Microsoft cloud-based services, including DC Mail, OneDrive, Teams, etc. More information on MFA Microsoft OneDrive IT Services is pleased to provide access to Microsoft OneDrive for all Durham College students. This is a secure cloud-based information storage option that will provide students with the ability to save files to the cloud and access them from almost any device on or off-campus, as long as they have an internet connection. Microsoft OneDrive can also allow files and folders to be shared with other individuals or groups of individuals. Each student will be provided at least one TB of storage and continue to have access to their personal network space, the H: drive. To access the OneDrive, students can visit the Office 365 portal, download the application for their mobile iOS or Android device or install the desktop application. Please view the FAQ for additional information. If you have any questions, please email the IT Service Desk or call 905-721-3333. Transportation (Parking, transit and U-Pass) How do I purchase a parking permit? Paid parking will be in effect for both the Oshawa and Whitby campuses as of January 1, 2022. Numerous options are available. For more information visit https://durhamcollege.ca/student-life/campus-services/parking-information. Is the U-Pass available to students? All full-time students pay for a Durham Region Transit U-Pass as part of their mandatory student fees. For instructions on how to download the Presto E-Tickets app, and how to obtain your U-Pass, follow this link: https://durhamcollege.ca/student-life/campus-services/campus-id-u-pass. Does PRESTO have an App? All full-time students pay for a Durham Region Transit U-Pass as part of their mandatory student fees. In order to obtain the U-Pass you must download the Presto E-Tickets app and create an account using your @dcmail.com e-mail address. For instructions on how to download the Presto E-Tickets app, and obtain your U-Pass, follow this link: https://durhamcollege.ca/student-life/campus-services/campus-id-u-pass. Wellness Coaching Wellness coaching is offered through the Campus Health and Wellness Centre To book an appointment with a Wellness Coach, please call us at 905-721-2000 ext. 3037, email us at CHWC@durhamcollege.ca or go to LIVE chat to book an appointment. LIVECHAT https://durhamcollege.ca/student-life/health-and-wellness/campus-health-centre Is the Campus Health Centre open and what services are available? Yes, the Campus Health Centre is still open supporting students virtually or over the phone and for approved in-person appointments. The Well-Being Centre staff will now be located within the Campus Health Centre to increase your access to Mental Health and Wellness supports. To book an appointment with a Doctor, Nurse, Mental Health Nurse, Wellness Coach or for Chiropractic, Physio or Massage therapy, please call us at 905-721-2000 ext. 3037, email us at CHC@durhamcollege.ca or go to LIVE chat to book an appointment. For Mental Health supports: students virtually meet with a team member who conducts a quick initial screening to learn more about a student’s current needs and come up with a strategy to move forward. Students are then referred to the most appropriate service(s) to support their well-being. These may include counselling, wellness coaching or care through other campus supports, such as mental health nursing at DC’s Campus Health Centre. Wait times for further appointments vary but can be short as they are booked based on a student’s level of safety and urgency. T: 905.721.2000 Ext. 3037 E: CHC@durhamcollege.ca LIVECHAT https://durhamcollege.ca/student-life/health-and-wellness/campus-health-centre What is Wellness Coaching? Coaching is about helping students build resilience and succeed in achieving their goals; it is not counselling, therapy or academic advising. Coaching helps students learn more about themselves so that they can access their strengths to set goals and make decisions. How do I connect with a Wellness Coach? If you have been connected with a coach in the past, you can call 905.721.3037 to book an appointment virtually. Will coaching cost me anything? Coaching will not cost you any additional funds, just your time and effort. The more you put in, the more you will benefit. How many times will I meet with my coach, is there a limit? The number of times you meet is based on your individual needs and goals. After your first meeting, you and your coach will determine the frequency of future meetings. What will we talk about? Your coach will help you identify your strengths. Coaches will also ask questions to help you explore your options so you can make informed decisions. You will have an opportunity to establish goals and create a success plan. Would I be able to access other services on campus and in the community while I am being coached? Yes. You will have access to all other services on campus and within the community. In fact, if another resource can better serve you, we encourage you to reach out and connect with them. There may also be a time when your coach recommends another service to you. Spotify playlist DC Ready guide Dc app Helpful resources